At a Glance
- Tasks: Own and resolve complex technical incidents in a dynamic cloud environment.
- Company: Fast-growing B Corp certified cloud provider with a strong technical reputation.
- Benefits: Competitive salary, remote work, 25 days holiday, and training support.
- Other info: Join a supportive culture with clear progression opportunities in a scaling business.
- Why this job: Make a real impact by solving challenges for enterprise customers in a collaborative team.
- Qualifications: Extensive Linux experience and familiarity with AWS and networking.
The predicted salary is between 35000 - 45000 £ per year.
A fast-growing cloud and hosting provider delivering bespoke infrastructure solutions to enterprise customers across hybrid and public cloud environments.
Operating at true 3rd line level, you’ll take ownership of complex technical incidents and see them through to resolution. This is a customer-facing role within a Managed Services team responsible for keeping business-critical systems online, from high-traffic websites to database-driven applications. You won’t just escalate problems, you’ll solve them.
What They’re Looking For:
- Extensive Linux system administration experience
- Experience in a hosting or Managed Service Provider environment
- AWS support experience
- Understanding of Networks
Day-to-day, you will:
- Own incidents and service requests end-to-end in line with SLAs
- Troubleshoot across Linux and Windows systems, networking, applications and cloud platforms
- Support AWS-hosted workloads and hybrid cloud environments
- Resolve performance issues, database queries and infrastructure bottlenecks
- Support routine patching, maintenance and system updates
- Manage firewalls, access queries and network-level issues
- Proactively monitor infrastructure and respond to alerts
- Document fixes, contribute to runbooks and improve operational processes
- Collaborate with DevOps engineers to enhance automation and service reliability
The environment is primarily ticket-led with very low phone volume, giving you the space to investigate properly rather than firefight constantly. You’ll be confident speaking directly with enterprise customers and comfortable operating as a senior escalation point.
What You’ll Work With:
- Linux system administration
- AWS cloud infrastructure
- Hybrid and private cloud platforms
- Windows Server
- Firewalls and networking infrastructure
- Monitoring and alerting tools
- ITIL-based service management processes
- Bespoke customer-owned infrastructure environments
- Terraform/Ansible
Why Join / Projects?
You’ll be joining a well-established but scaling cloud services business with a strong technical reputation and a loyal enterprise customer base. The company designs and supports bespoke cloud environments rather than offering off-the-shelf solutions. The culture is collaborative, technically strong and customer-first. Engineers are trusted to own problems, communicate clearly, and continuously improve how services are delivered.
Employee Benefits:
- Pension contribution
- 25 days holiday + bank holidays
- Training budget and certification support
- Clear progression opportunities within a growing cloud team
Enterprise Engineer in York employer: Prism Digital
Join a dynamic and innovative cloud provider that prioritises employee growth and collaboration. With a strong technical reputation and a customer-first culture, you'll have the opportunity to tackle complex challenges while enjoying benefits like a generous holiday allowance, pension contributions, and dedicated training support. As a fully remote role, you can thrive in a flexible work environment that values your expertise and encourages continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land Enterprise Engineer in York
✨Tip Number 1
Network like a pro! Reach out to folks in the industry on LinkedIn or at tech meetups. We all know that sometimes it’s not just what you know, but who you know that can help you land that Enterprise Engineer role.
✨Tip Number 2
Show off your skills! Create a portfolio or GitHub repository showcasing your projects and contributions. We want to see how you tackle complex technical incidents and your experience with Linux and AWS.
✨Tip Number 3
Prepare for those interviews! Brush up on your troubleshooting techniques and be ready to discuss real-world scenarios. We’re looking for someone who can own incidents and resolve them, so come armed with examples.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about joining our collaborative and customer-first culture.
We think you need these skills to ace Enterprise Engineer in York
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your extensive Linux system administration experience and any relevant AWS support skills. We want to see how your background aligns with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about working with us at StudySmarter and how you can contribute to our customer-first culture. Keep it concise but impactful!
Showcase Problem-Solving Skills:Since this role involves owning complex technical incidents, make sure to include examples of how you've successfully resolved issues in the past. We love seeing candidates who can think critically and act decisively!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Prism Digital
✨Know Your Tech Inside Out
Make sure you brush up on your Linux system administration skills and AWS support experience. Be ready to discuss specific incidents you've handled, especially those involving complex technical issues. This will show that you can take ownership of problems and see them through to resolution.
✨Understand the Company Culture
Familiarise yourself with the company's collaborative and customer-first culture. Think about how your values align with theirs and be prepared to share examples of how you've worked in similar environments. This will help you demonstrate that you're a good fit for their team.
✨Prepare for Customer Interaction
Since this role is customer-facing, practice how you'll communicate with enterprise customers. Think about how you would explain complex technical issues in simple terms. Being confident and clear in your communication will set you apart from other candidates.
✨Show Your Problem-Solving Skills
Be ready to discuss specific examples where you've resolved performance issues or infrastructure bottlenecks. Highlight your troubleshooting process and how you document fixes. This will illustrate your proactive approach and ability to improve operational processes.
