At a Glance
- Tasks: Provide 1st and 2nd line IT support to over 1,200 users in a global software company.
- Company: Join a leading global software business with a dynamic technical services team.
- Benefits: 12-month contract with potential for permanent position, competitive salary, and professional growth.
- Other info: Work in a modern environment with the latest technology and excellent career progression opportunities.
- Why this job: Be the go-to person for IT issues and make a real difference in user experience.
- Qualifications: Strong customer service skills and experience in help desk support.
The predicted salary is between 30000 - 40000 £ per year.
Location: Windsor, 5 days a week on site
Contract: 12-month Fixed-Term Contract (FTC), with a genuine route to permanent for the right person
Our client is an established global software business with a 12-person technical services team based in their Windsor office, looking after around 1,200 users spread across their international offices. This is the internal corporate IT side of the house, the people who keep the business itself running day to day, not customer-facing product support.
You will be the first port of call for IT incidents and service requests across the business, working first and second line on a standard Microsoft estate: Windows 11, Active Directory, Microsoft 365, Dell laptops and MacBooks, all logged and tracked through ServiceNow. Most users sit in the Windsor office itself, and when nothing is pressing locally you will pick up work for the other international offices. There is a lot of walk-up, desk-side work: going over to someone's desk, building laptops, running inductions for new starters.
Non-Negotiables- Strong customer service and clear communication, in person and over the phone
- First and second line help desk or service desk experience
- Active Directory (user administration)
- Microsoft 365 (support and administration)
- ServiceNow (ticket logging, tracking and updates)
- Dell laptops and MacBooks (builds and support)
- New starter inductions and onboarding
- Asset reclamation and day-to-day asset management
- Backups and tape management
- Meeting room AV
- VMware (provisioning and building virtual machines)
- Additional languages
Why Join: This is a classic, broad help desk role on a clean, fully up to date Microsoft estate. The business runs the latest stack, so you will not be propping up tired old versions of anything. You also will not be wrestling with networking, servers or storage: specialists in the team own all of that, so your focus stays squarely on end users and getting them working again. The real draw sits beyond the contract itself. The team is rebuilding, and there is honest intent to move the right people onto permanent headcount once it frees up. One thing to know up front: there is a short technical assessment as part of the process. It is pitched at the right level for a frontline role, and I'll brief you fully on what to expect before you sit it.
Help Desk Specialist in Windsor employer: Prism Digital
Join a dynamic global software company in Windsor as a Help Desk Specialist, where you will be part of a supportive technical services team dedicated to enhancing user experience for over 1,200 employees. With a strong emphasis on employee growth and a clear pathway to permanent roles, this position offers a vibrant work culture that values collaboration and innovation, all while working with the latest technology in a modern office environment.
StudySmarter Expert Advice🤫
We think this is how you could land Help Desk Specialist in Windsor
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Prism Digital.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Prism Digital. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Help Desk Specialist in Windsor
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Prism Digital.
How to prepare for a job interview at Prism Digital
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Prism Digital's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Prism Digital offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
