Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch tech support across various platforms and devices.
- Company: Join a globally recognised media and production group with a creative focus.
- Benefits: Competitive salary, potential for permanent role, and flexible work options.
- Why this job: Combine your tech skills with creativity in a dynamic, supportive environment.
- Qualifications: Experience with Microsoft 365, Windows 11, and strong troubleshooting skills.
- Other info: Build relationships across the business and enjoy excellent career growth opportunities.
The predicted salary is between 31500 - 34000 £ per year.
An internationally recognised media and production group are hiring a Service Desk Technician to join its Technical Operations team. You’ll be supporting creative, production and corporate users across multiple UK locations in a fast-paced, high-visibility environment where technology underpins everything from content creation to global distribution.
The Role
- Deliver high-quality, multi-channel technical support across laptops, mobiles, collaboration tools and identity platforms.
- Provide support via phone, email, chat and face-to-face interactions.
- Own tickets from logging through to resolution, keeping users updated throughout.
- Troubleshoot methodically, identifying what’s changed, when it last worked, and isolating root causes.
- Escalate complex issues appropriately while remaining accountable for communication.
- Set up and manage user accounts across identity platforms.
- Configure and deploy laptops and end-user devices at scale.
- Maintain asset registers and ensure equipment availability.
- Contribute to internal and user-facing knowledge base documentation.
- Follow ITIL-aligned best practices and security standards.
You’ll be working in an environment that is predominantly Windows 11 (approx. 90%) with a smaller Mac estate.
What They’re Looking For:
- Microsoft 365 administration (Outlook, Word, Teams).
- Active Directory user and permissions management.
- Windows 11 support experience.
- Strong troubleshooting logic and structured fault diagnosis.
- Experience in a Service Desk or technical support environment.
- Clear communication skills with both technical and non-technical users.
You’ll thrive here if you’re calm under pressure, organised with your time, and confident explaining technical issues in simple terms.
What You’ll Work With
- Windows 11
- MacOS
- Microsoft 365
- Active Directory
- Okta
- Google Workspace
- LAN / WAN / TCP/IP networking
- VoIP systems
- Service desk ticketing platforms
- Identity and access management tools
Nice to Haves
- ITIL Foundation (or strong understanding of lifecycle principles).
- Okta administration.
- PIM / Parallels.
- Experience supporting media, broadcast or production environments.
- Multi-tenant Microsoft 365 environments.
Why Join / Projects
You’ll be joining a large but close-knit technical operations team within a creative-led organisation where technology directly supports content production and global media output. This is not a call-centre style support desk. You’ll build relationships across the business, work closely with senior stakeholders, and collaborate with colleagues across multiple sites. The team environment is friendly, supportive and stable, with excellent tenure and clear standards around best practice. There’s a genuine opportunity for the FTC to convert into a permanent role. If you’re looking for a role where you can combine strong technical fundamentals with real user interaction in a dynamic, creative environment, then this is a great next step.
Service Desk Technician in Stoke-on-Trent employer: Prism Digital
Contact Detail:
Prism Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Technician in Stoke-on-Trent
✨Tip Number 1
Network like a pro! Reach out to current employees at the company through LinkedIn or other platforms. Ask them about their experiences and any tips they might have for getting your foot in the door.
✨Tip Number 2
Prepare for the interview by practising common technical questions related to Microsoft 365 and Windows 11. We recommend setting up mock interviews with friends or using online resources to get comfortable with the format.
✨Tip Number 3
Showcase your troubleshooting skills during the interview. Be ready to walk through your thought process on how you would tackle specific technical issues, as this will demonstrate your structured fault diagnosis abilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our team.
We think you need these skills to ace Service Desk Technician in Stoke-on-Trent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft 365 and Windows 11. We want to see how your skills match the role, so don’t be shy about showcasing your troubleshooting prowess and any relevant projects you've worked on.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about joining our team and how your background makes you a perfect fit for the Service Desk Technician role. Keep it friendly and professional!
Show Off Your Communication Skills: Since you'll be interacting with both technical and non-technical users, it's crucial to demonstrate your clear communication skills in your application. We love candidates who can explain complex issues in simple terms, so give us examples of this in your written application.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our creative and dynamic environment!
How to prepare for a job interview at Prism Digital
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365 and Windows 11. Be ready to discuss how you've used these tools in previous roles, and think of specific examples where you’ve solved technical issues or improved processes.
✨Practice Your Troubleshooting Skills
Prepare for scenario-based questions that test your troubleshooting logic. Think about common issues users face and how you would approach diagnosing and resolving them. Being methodical in your thought process will impress the interviewers.
✨Communicate Clearly and Confidently
Since you'll be interacting with both technical and non-technical users, practice explaining complex concepts in simple terms. This will show that you can bridge the gap between tech and users, which is crucial for a Service Desk Technician.
✨Show Your Team Spirit
This role involves collaboration across various teams, so be prepared to discuss how you work well with others. Share examples of how you’ve built relationships in past roles and contributed to a positive team environment.