At a Glance
- Tasks: Provide top-notch tech support across various platforms and devices.
- Company: Join a globally recognised media and production group with a creative focus.
- Benefits: Competitive salary, flexible work options, and opportunities for career growth.
- Other info: Friendly team environment with potential for permanent role conversion.
- Why this job: Be part of a dynamic team that supports innovative content creation.
- Qualifications: Experience with Microsoft 365, Windows 11, and strong troubleshooting skills.
The predicted salary is between 31500 - 33000 € per year.
An internationally recognised media and production group are hiring a Service Desk Technician to join its Technical Operations team. You’ll be supporting creative, production and corporate users across multiple UK locations in a fast-paced, high-visibility environment where technology underpins everything from content creation to global distribution.
The Role
- Deliver high-quality, multi-channel technical support across laptops, mobiles, collaboration tools and identity platforms.
- Provide support via phone, email, chat and face-to-face interactions.
- Own tickets from logging through to resolution, keeping users updated throughout.
- Troubleshoot methodically, identifying what’s changed, when it last worked, and isolating root causes.
- Escalate complex issues appropriately while remaining accountable for communication.
- Set up and manage user accounts across identity platforms.
- Configure and deploy laptops and end-user devices at scale.
- Maintain asset registers and ensure equipment availability.
- Contribute to internal and user-facing knowledge base documentation.
- Follow ITIL-aligned best practices and security standards.
You’ll be working in an environment that is predominantly Windows 11 (approx. 90%) with a smaller Mac estate.
What They’re Looking For:
- Microsoft 365 administration (Outlook, Word, Teams).
- Active Directory user and permissions management.
- Windows 11 support experience.
- Strong troubleshooting logic and structured fault diagnosis.
- Experience in a Service Desk or technical support environment.
- Clear communication skills with both technical and non-technical users.
You’ll thrive here if you’re calm under pressure, organised with your time, and confident explaining technical issues in simple terms.
What You’ll Work With:
- Windows 11.
- MacOS.
- Microsoft 365.
- Active Directory.
- Okta.
- Google Workspace.
- LAN / WAN / TCP/IP networking.
- VoIP systems.
- Service desk ticketing platforms.
- Identity and access management tools.
Nice to Haves:
- ITIL Foundation (or strong understanding of lifecycle principles).
- Okta administration.
- PIM / Parallels.
- Experience supporting media, broadcast or production environments.
- Multi-tenant Microsoft 365 environments.
Why Join / Projects
You’ll be joining a large but close-knit technical operations team within a creative-led organisation where technology directly supports content production and global media output. This is not a call-centre style support desk. You’ll build relationships across the business, work closely with senior stakeholders, and collaborate with colleagues across multiple sites. The team environment is friendly, supportive and stable, with excellent tenure and clear standards around best practice. There’s a genuine opportunity for the FTC to convert into a permanent role. If you’re looking for a role where you can combine strong technical fundamentals with real user interaction in a dynamic, creative environment, then this is a great next step.
Information Technology Help Desk Support in Slough employer: Prism Digital
Join a globally recognised media and production group as an Information Technology Help Desk Support professional in Holborn, where you'll thrive in a dynamic, creative environment that values technology's role in content creation. With a supportive team culture, opportunities for personal growth, and the chance to build meaningful relationships across the business, this role offers a rewarding experience beyond traditional support desks. Enjoy a blend of onsite collaboration and flexible working arrangements, making it an ideal place for those seeking impactful employment.
StudySmarter Expert Advice🤫
We think this is how you could land Information Technology Help Desk Support in Slough
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend tech meetups, and engage on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that perfect role.
✨Tip Number 2
Prepare for those interviews by practising common technical questions and scenarios. We recommend setting up mock interviews with friends or using online resources to get comfortable explaining your troubleshooting process and technical skills clearly.
✨Tip Number 3
Showcase your problem-solving skills during interviews. When discussing past experiences, focus on how you approached issues methodically and kept users informed. We want to see your thought process and how you handle pressure!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Information Technology Help Desk Support in Slough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Microsoft 365 and Windows 11. We want to see how your skills match the role, so don’t be shy about showcasing your troubleshooting prowess and any relevant projects you've worked on.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about this role and how your background in IT support makes you a perfect fit. We love seeing personality, so let your enthusiasm for tech come through!
Showcase Your Communication Skills:Since you'll be interacting with both technical and non-technical users, it's crucial to demonstrate your clear communication skills. In your application, give examples of how you've successfully explained complex issues in simple terms before.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Prism Digital
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365 and Windows 11. Be ready to discuss how you've used these tools in past roles, and think of specific examples where you’ve solved technical issues. This will show that you’re not just familiar with the software but can also troubleshoot effectively.
✨Practice Clear Communication
Since you'll be dealing with both technical and non-technical users, practice explaining complex concepts in simple terms. You might want to role-play with a friend or family member to ensure you can convey your thoughts clearly and confidently during the interview.
✨Show Your Problem-Solving Skills
Prepare to discuss your troubleshooting process. Think about a time when you faced a challenging technical issue and how you resolved it. Highlight your methodical approach and how you kept users informed throughout the process, as this aligns with what they’re looking for.
✨Familiarise Yourself with ITIL Practices
Even if you don’t have formal ITIL training, understanding the basics of ITIL-aligned best practices can give you an edge. Research common ITIL principles and be ready to discuss how you would apply them in a service desk environment.
