At a Glance
- Tasks: Lead transformation in legal operations, managing a team and driving digital-first initiatives.
- Company: Dynamic public body focused on empowering leasehold property rights.
- Benefits: Competitive salary, generous leave, flexi-working, and personal development support.
- Other info: Join a small team where your decisions have immediate visibility and impact.
- Why this job: Make a real impact in a role that combines legal expertise with innovative technology.
- Qualifications: Senior leadership experience and a track record in service transformation.
The predicted salary is between 75000 - 75000 £ per year.
Salary: £75,000 + 10% non-contributory employer pension
Location: Hybrid, 2-3 days in-office.
Five million households in England and Wales live in leasehold properties. My client is a statutory public body that helps them understand their rights.
You will directly manage three Senior Legal Managers and hold overall accountability for a team of senior legal advisers, legal advisers and triage officers. The heart of the role is leading change: moving the function from a reactive, channel-led model to a digital-first, AI-enabled advice service in which expert humans focus on the cases where they make the most difference.
One thing worth naming upfront: if you are looking for a traditional practice-head or in-house legal role, this is not it. You need to be as comfortable alongside service designers and product managers as you are reviewing legal quality frameworks.
What They're Looking For:
- Senior leadership experience or line management of senior professionals and accountability for service quality at scale
- Demonstrable track record leading or co-leading transformation of a complex advisory service.
- Experience designing or operating a quality assurance framework, peer review or audit regime in a consumer-facing or regulated environment
- Digital and AI fluency: working understanding of large language models (LLMs), CRM systems, workflow tools and structured data - and the judgement to know where automation helps and where human expertise is non-negotiable
- Credibility partnering with service designers, product managers, data analysts and engineers; able to translate advisory requirements into actionable product decisions
- Public-service mindset: solid understanding of the obligations of a statutory or regulated body
What You'll Work With:
- Zendesk CRM
- AI chatbot, AI-assisted triage and AI-assisted drafting tools
- Multi-channel advice delivery: written, telephone, live-chat and webinar
- Legal knowledge base used by both human advisers and AI tools, current with legislation, case law and government policy
- Quality assurance and peer-review framework across the full legal advisory function
- UK AI Playbook and Cabinet Office assurance principles
Nice to Haves:
- Experience in a legally complex advice, regulatory or ombudsman environment
- Practical AI governance experience: legal sign-off, accuracy testing or assurance for AI tools
- Experience contributing to government consultations, calls for evidence or pre-legislative scrutiny
- Experience designing escalation and protection routes for vulnerable consumers in legal or advice settings
- Legal qualifications are not a must-have for this role but legal or legal-adjacent experience is preferred.
Why Join:
The organisation is small enough that your decisions land immediately and visibly. You sit on the Leadership Team, report to the Chief Executive and have regular Board exposure. If you have led transformation in advice, regulatory or consumer services and want a role where the subject matter and the scale of impact both carry genuine weight, this is a strong one.
Employee Benefits:
- Salary of £75,000
- 10% non-contributory employer pension
- 27 days annual leave plus bank holidays
- 35-hour contract with flexi-working - sustainable productivity is valued over long hours
- Generous personal development budget and support for ongoing CPD
Head of Operations in Slough employer: Prism Digital
As a Head of Operations at this statutory public body, you will be part of a dynamic team that is committed to transforming legal advisory services through innovative AI solutions. The organisation fosters a collaborative work culture where your leadership decisions have immediate impact, and offers generous benefits including a competitive salary, a non-contributory pension, and ample opportunities for personal development. With a focus on sustainable productivity and a public-service mindset, this role provides a unique chance to make a meaningful difference in the lives of millions while working in a hybrid environment.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Operations in Slough
✨Tip Number 1
Network like a pro! Reach out to people in the legal and operations space, especially those who are already in roles you aspire to. Use LinkedIn to connect and engage with them; you never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by understanding the company’s mission and values. Tailor your responses to show how your experience aligns with their goals, especially around digital transformation and AI integration. We want to see that you can lead change effectively!
✨Tip Number 3
Showcase your leadership skills during interviews. Be ready to discuss specific examples of how you've managed teams and driven service quality improvements. Remember, they’re looking for someone who can handle senior professionals and lead transformation.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our mission to help consumers understand their rights.
We think you need these skills to ace Head of Operations in Slough
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in leading transformation and managing senior professionals. We want to see how your skills align with our digital-first, AI-enabled approach!
Showcase Your Digital Savvy:Don’t forget to mention your experience with AI tools, CRM systems, and any relevant tech you've worked with. We’re looking for someone who can bridge the gap between legal expertise and technology, so let us know how you’ve done that!
Demonstrate Your Public-Service Mindset:We value a solid understanding of statutory obligations, so share examples of how you've contributed to consumer-facing or regulated environments. Show us your commitment to making a difference in people's lives!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Prism Digital
✨Understand the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities, especially around leading transformation and working with AI tools. This will help you articulate how your experience aligns with their needs.
✨Showcase Your Leadership Experience
Be ready to discuss your senior leadership experience in detail. Prepare specific examples of how you've managed teams and led change in complex advisory services. Highlight your ability to partner with service designers and product managers, as this is crucial for the role.
✨Demonstrate Digital Fluency
Since the role involves a digital-first approach, be prepared to talk about your experience with AI and digital tools. Share examples of how you've used technology to enhance service delivery or improve quality assurance frameworks in previous roles.
✨Emphasise Your Public-Service Mindset
The organisation values a public-service mindset, so be sure to convey your understanding of the obligations of a statutory body. Discuss any relevant experience you have in consumer-facing or regulated environments, and how that shapes your approach to legal operations.
