At a Glance
- Tasks: Own and resolve complex technical incidents in a dynamic cloud environment.
- Company: Join a B Corp certified cloud provider with a strong technical reputation.
- Benefits: Enjoy competitive salary, pension contributions, 25 days holiday, and training support.
- Other info: Fully remote role with clear progression opportunities in a growing cloud team.
- Why this job: Make a real impact by solving problems for enterprise customers in a collaborative team.
- Qualifications: Extensive Linux experience and familiarity with AWS and networking.
The predicted salary is between 35000 - 45000 £ per year.
A fast-growing cloud and hosting provider delivering bespoke infrastructure solutions to enterprise customers across hybrid and public cloud environments.
Operating at true 3rd line level, you’ll take ownership of complex technical incidents and see them through to resolution. This is a customer-facing role within a Managed Services team responsible for keeping business-critical systems online, from high-traffic websites to database-driven applications. You won’t just escalate problems, you’ll solve them.
What They’re Looking For:
- Extensive Linux system administration experience
- Experience in a hosting or Managed Service Provider environment
- AWS support experience
- Understanding of Networks
Day-to-day, you will:
- Own incidents and service requests end-to-end in line with SLAs
- Troubleshoot across Linux and Windows systems, networking, applications and cloud platforms
- Support AWS-hosted workloads and hybrid cloud environments
- Resolve performance issues, database queries and infrastructure bottlenecks
- Support routine patching, maintenance and system updates
- Manage firewalls, access queries and network-level issues
- Proactively monitor infrastructure and respond to alerts
- Document fixes, contribute to runbooks and improve operational processes
- Collaborate with DevOps engineers to enhance automation and service reliability
The environment is primarily ticket-led with very low phone volume, giving you the space to investigate properly rather than firefight constantly. You’ll be confident speaking directly with enterprise customers and comfortable operating as a senior escalation point.
What You’ll Work With:
- Linux system administration
- AWS cloud infrastructure
- Hybrid and private cloud platforms
- Windows Server
- Firewalls and networking infrastructure
- Monitoring and alerting tools
- ITIL-based service management processes
- Bespoke customer-owned infrastructure environments
- Terraform/Ansible
Why Join / Projects?
You’ll be joining a well-established but scaling cloud services business with a strong technical reputation and a loyal enterprise customer base. The company designs and supports bespoke cloud environments rather than offering off-the-shelf solutions. The culture is collaborative, technically strong and customer-first. Engineers are trusted to own problems, communicate clearly, and continuously improve how services are delivered.
Employee Benefits:
- Pension contribution
- 25 days holiday + bank holidays
- Training budget and certification support
- Clear progression opportunities within a growing cloud team
Enterprise Engineer in Sheffield employer: Prism Digital
As a B Corp Certified cloud provider, we pride ourselves on fostering a collaborative and customer-first culture that empowers our Enterprise Engineers to take ownership of complex technical challenges. With fully remote working options, competitive salaries, and a commitment to employee growth through training budgets and clear progression paths, we offer a rewarding environment for those looking to make a meaningful impact in the tech industry.
StudySmarter Expert Advice🤫
We think this is how you could land Enterprise Engineer in Sheffield
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, join relevant forums, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or GitHub repository showcasing your projects, especially those related to Linux, AWS, or cloud solutions. This gives you a chance to demonstrate your expertise beyond just a CV.
✨Tip Number 3
Prepare for interviews by brushing up on common technical questions and scenarios related to enterprise environments. Practice explaining your thought process clearly, as communication is key in customer-facing roles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Enterprise Engineer in Sheffield
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your extensive Linux system administration experience and any relevant AWS support skills. We want to see how your background aligns with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about working with us at StudySmarter and how you can contribute to our customer-first culture. Keep it concise but impactful!
Showcase Problem-Solving Skills:Since this role involves owning complex technical incidents, make sure to include examples of how you've successfully resolved issues in the past. We love seeing candidates who can think critically and act decisively!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Prism Digital
✨Know Your Linux Inside Out
Make sure you brush up on your Linux system administration skills. Be prepared to discuss specific experiences you've had troubleshooting issues, as well as any complex incidents you've resolved. This role is all about ownership, so showcasing your problem-solving abilities will definitely impress.
✨Familiarise Yourself with AWS
Since AWS support experience is crucial for this position, take some time to review your knowledge of AWS services and how they integrate with hybrid cloud environments. Be ready to share examples of how you've managed AWS-hosted workloads or resolved performance issues in the past.
✨Understand Networking Basics
Networking knowledge is key for this role, so make sure you can talk confidently about firewalls, access queries, and network-level issues. Prepare to explain how you've tackled networking challenges in previous roles, as this will show your depth of understanding and readiness to handle similar situations.
✨Showcase Your Customer-Facing Skills
As this is a customer-facing role, it's important to demonstrate your communication skills. Think of examples where you've effectively communicated technical information to non-technical clients or collaborated with teams to enhance service reliability. This will highlight your ability to work within a customer-first culture.
