Renewals & Commercial Operations Analyst | HubSpot, Renewal Pipeline & Commercial Reporting | Fast-Growing Tech Platform
- Location: London, hybrid (2-3 days a week in the office, 3-4 days during the initial probation period)
- Salary: £50,000 - £60,000 (depending on level of experience)
Our client is an event-tech payments business serving the live events industry, think festivals, stadiums, arenas, hospitality etc. What started a few years ago as a lean, single-product setup has scaled fast, and the systems and headcount around it are having to catch up.
They're hiring their first ever Renewals & Commercial Operations Analyst, a role that's existed as bits of finance and sales admin until now and is finally getting a seat of its own.
You'll sit inside the sales team and work closely with Customer Success, but this isn't an account management role. The company has been clear that they want someone analytical first, someone who can hold their own on pricing and contract terms rather than just running good conversations.
You'll own the renewal pipeline, structure the commercials behind every upsell and renewal, and build the reporting that gives leadership visibility on account health before it becomes a problem.
Non-Negotiables
- CRM experience: HubSpot ideal
- Commercial acumen: comfortable structuring pricing, rates and contract terms
- Background in revenue operations, sales operations, or a commercial / customer-success-adjacent role
- Analytical mindset
What You'll Work With
- HubSpot
- Renewal and upsell commercials
- Order forms and their automation
- Renewal, upsell and NPS reporting
Nice to Haves
- POS, payments, SaaS or events / hospitality tech experience
- Finance or data-analytical background
- Track record of turning manual admin into automated, repeatable process
Why Join / Projects
You'll be the first person in this seat, which means you're shaping how it works rather than inheriting someone else's system. You'll know the full commercial strategy and rate card, and you'll be pulled into client conversations whenever the discussion turns to pricing, even though you won't be carrying accounts of your own.
The reporting layer is yours to build from scratch: renewal and upsell dashboards per CSM, and the data packs that keep leadership ahead of renewals rather than reacting to them at the last minute.
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Renewals & Commercial Operations Analyst employer: Prism Digital
Join a dynamic and innovative AI consultancy in London, where you'll have the opportunity to lead hands-on data projects while working closely with a supportive team. With a flat structure and direct access to leadership, you can expect a collaborative work culture that fosters personal growth and offers a clear path to advancing your career as the company scales. Enjoy a flexible hybrid working model, competitive salary, and performance bonuses that reward your contributions to client success.
