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- Tasks: Provide top-notch tech support across devices and platforms in a creative media environment.
- Company: Join a globally recognised media and production group with a vibrant culture.
- Benefits: Competitive salary, potential for permanent role, and flexible work options.
- Why this job: Be part of a dynamic team that supports innovative content creation and global distribution.
- Qualifications: Experience with Microsoft 365, Windows 11, and strong troubleshooting skills.
- Other info: Friendly team atmosphere with opportunities for career growth and development.
The predicted salary is between 31500 - 34000 £ per year.
An internationally recognised media and production group are hiring a Service Desk Technician to join its Technical Operations team. You’ll be supporting creative, production and corporate users across multiple UK locations in a fast-paced, high-visibility environment where technology underpins everything from content creation to global distribution.
The Role
- Deliver high-quality, multi-channel technical support across laptops, mobiles, collaboration tools and identity platforms.
- Provide support via phone, email, chat and face-to-face interactions.
- Own tickets from logging through to resolution, keeping users updated throughout.
- Troubleshoot methodically, identifying what’s changed, when it last worked, and isolating root causes.
- Escalate complex issues appropriately while remaining accountable for communication.
- Set up and manage user accounts across identity platforms.
- Configure and deploy laptops and end-user devices at scale.
- Maintain asset registers and ensure equipment availability.
- Contribute to internal and user-facing knowledge base documentation.
- Follow ITIL-aligned best practices and security standards.
You’ll be working in an environment that is predominantly Windows 11 (approx. 90%) with a smaller Mac estate.
What They’re Looking For:
- Microsoft 365 administration (Outlook, Word, Teams).
- Active Directory user and permissions management.
- Windows 11 support experience.
- Strong troubleshooting logic and structured fault diagnosis.
- Experience in a Service Desk or technical support environment.
- Clear communication skills with both technical and non-technical users.
You’ll thrive here if you’re calm under pressure, organised with your time, and confident explaining technical issues in simple terms.
What You’ll Work With
- Windows 11
- MacOS
- Microsoft 365
- Active Directory
- Okta
- Google Workspace
- LAN / WAN / TCP/IP networking
- VoIP systems
- Service desk ticketing platforms
- Identity and access management tools
Nice to Haves
- ITIL Foundation (or strong understanding of lifecycle principles).
- Okta administration.
- PIM / Parallels.
- Experience supporting media, broadcast or production environments.
- Multi-tenant Microsoft 365 environments.
Why Join / Projects
You’ll be joining a large but close-knit technical operations team within a creative-led organisation where technology directly supports content production and global media output. This is not a call-centre style support desk. You’ll build relationships across the business, work closely with senior stakeholders, and collaborate with colleagues across multiple sites. The team environment is friendly, supportive and stable, with excellent tenure and clear standards around best practice. There’s a genuine opportunity for the FTC to convert into a permanent role. If you’re looking for a role where you can combine strong technical fundamentals with real user interaction in a dynamic, creative environment, then this is a great next step.
Service Desk Technician in Reading employer: Prism Digital
Contact Detail:
Prism Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Technician in Reading
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Mock interviews can help you feel more confident and prepared. Focus on explaining technical issues in simple terms, just like you would with non-technical users.
✨Tip Number 3
Show off your troubleshooting skills! Be ready to discuss specific examples of how you've resolved issues in the past. This will demonstrate your structured fault diagnosis and calmness under pressure.
✨Tip Number 4
Apply through our website! We love seeing candidates who are genuinely interested in joining our team. Make sure to highlight your experience with Microsoft 365 and Windows 11 in your conversations.
We think you need these skills to ace Service Desk Technician in Reading
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft 365 and Windows 11. We want to see how your skills match the role, so don’t be shy about showcasing your troubleshooting prowess and any relevant projects you've worked on.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about joining our team and how your background makes you a perfect fit for the Service Desk Technician role. Keep it friendly and professional!
Show Off Your Communication Skills: Since you'll be interacting with both technical and non-technical users, make sure your application reflects your clear communication style. We love candidates who can explain complex issues in simple terms, so give us examples of how you've done this before.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own channels!
How to prepare for a job interview at Prism Digital
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365 and Windows 11. Be ready to discuss your experience with these platforms, as well as any troubleshooting you've done. They’ll want to see that you can handle technical issues confidently.
✨Practice Clear Communication
Since you'll be dealing with both technical and non-technical users, practice explaining complex concepts in simple terms. You might even want to role-play with a friend to get comfortable with this. Clear communication is key!
✨Familiarise Yourself with ITIL Principles
Understanding ITIL principles can give you an edge. Brush up on best practices for service management and be prepared to discuss how you would apply these in a real-world scenario. It shows you’re serious about delivering quality support.
✨Show Your Problem-Solving Skills
Be ready to walk through your troubleshooting process during the interview. Think of specific examples where you identified root causes and resolved issues. This will demonstrate your structured approach to problem-solving, which is crucial for the role.