At a Glance
- Tasks: Own and resolve complex technical incidents in a dynamic cloud environment.
- Company: Fast-growing B Corp certified cloud provider with a strong technical reputation.
- Benefits: Competitive salary, remote work, 25 days holiday, and training support.
- Other info: Join a supportive culture with clear progression opportunities in a scaling business.
- Why this job: Make a real impact by solving challenges for enterprise customers in a collaborative team.
- Qualifications: Extensive Linux experience and familiarity with AWS and networking.
The predicted salary is between 35000 - 45000 £ per year.
A fast-growing cloud and hosting provider delivering bespoke infrastructure solutions to enterprise customers across hybrid and public cloud environments.
Operating at true 3rd line level, you’ll take ownership of complex technical incidents and see them through to resolution. This is a customer-facing role within a Managed Services team responsible for keeping business-critical systems online, from high-traffic websites to database-driven applications. You won’t just escalate problems, you’ll solve them.
What They’re Looking For:
- Extensive Linux system administration experience
- Experience in a hosting or Managed Service Provider environment
- AWS support experience
- Understanding of Networks
Day-to-day, you will:
- Own incidents and service requests end-to-end in line with SLAs
- Troubleshoot across Linux and Windows systems, networking, applications and cloud platforms
- Support AWS-hosted workloads and hybrid cloud environments
- Resolve performance issues, database queries and infrastructure bottlenecks
- Support routine patching, maintenance and system updates
- Manage firewalls, access queries and network-level issues
- Proactively monitor infrastructure and respond to alerts
- Document fixes, contribute to runbooks and improve operational processes
- Collaborate with DevOps engineers to enhance automation and service reliability
The environment is primarily ticket-led with very low phone volume, giving you the space to investigate properly rather than firefight constantly. You’ll be confident speaking directly with enterprise customers and comfortable operating as a senior escalation point.
What You’ll Work With:
- Linux system administration
- AWS cloud infrastructure
- Hybrid and private cloud platforms
- Windows Server
- Firewalls and networking infrastructure
- Monitoring and alerting tools
- ITIL-based service management processes
- Bespoke customer-owned infrastructure environments
- Terraform/Ansible
Why Join / Projects?
You’ll be joining a well-established but scaling cloud services business with a strong technical reputation and a loyal enterprise customer base. The company designs and supports bespoke cloud environments rather than offering off-the-shelf solutions. The culture is collaborative, technically strong and customer-first. Engineers are trusted to own problems, communicate clearly, and continuously improve how services are delivered.
Employee Benefits:
- Pension contribution
- 25 days holiday + bank holidays
- Training budget and certification support
- Clear progression opportunities within a growing cloud team
Enterprise Engineer in Maidstone employer: Prism Digital
Join a dynamic and innovative cloud provider that prioritises employee growth and collaboration. With a strong technical reputation and a customer-first culture, you'll have the opportunity to tackle complex challenges while enjoying benefits like a generous holiday allowance, pension contributions, and dedicated training support. As a fully remote position, you can thrive in a flexible work environment that values your expertise and encourages continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land Enterprise Engineer in Maidstone
✨Tip Number 1
Network like a pro! Reach out to folks in the industry on LinkedIn or at tech meetups. We all know that sometimes it’s not just what you know, but who you know that can help you land that Enterprise Engineer role.
✨Tip Number 2
Show off your skills! Create a portfolio or GitHub repository showcasing your projects and problem-solving abilities. We want to see how you tackle complex incidents and make things work seamlessly in a cloud environment.
✨Tip Number 3
Prepare for those interviews! Brush up on your Linux and AWS knowledge, and be ready to discuss real-world scenarios. We’re looking for someone who can confidently own incidents and communicate effectively with enterprise customers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are genuinely interested in joining our collaborative and customer-first culture.
We think you need these skills to ace Enterprise Engineer in Maidstone
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your extensive Linux system administration experience and any relevant AWS support skills. We want to see how your background aligns with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about working with us at StudySmarter and how you can contribute to our customer-first culture. Keep it concise but impactful!
Showcase Problem-Solving Skills:Since this role involves owning complex technical incidents, make sure to include examples of how you've successfully resolved issues in the past. We love seeing candidates who can think critically and act decisively!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Prism Digital
✨Know Your Linux Inside Out
Make sure you brush up on your Linux system administration skills. Be prepared to discuss specific experiences you've had troubleshooting issues, as well as any complex incidents you've resolved. This role is all about ownership, so showcasing your problem-solving abilities will definitely impress.
✨Familiarise Yourself with AWS
Since AWS support experience is crucial for this position, take some time to review your knowledge of AWS services and how they integrate with hybrid cloud environments. Be ready to share examples of how you've managed AWS-hosted workloads or resolved performance issues in the past.
✨Understand Networking Basics
Networking knowledge is key for this role, so make sure you can talk confidently about firewalls, access queries, and network-level issues. Prepare to explain how you've tackled networking challenges in previous roles, as this will show your depth of understanding.
✨Showcase Your Customer-Facing Skills
This is a customer-facing role, so be ready to demonstrate your communication skills. Think of examples where you've successfully interacted with enterprise customers, especially in high-pressure situations. Highlighting your ability to convey technical information clearly will set you apart.
