Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide top-notch tech support for creative and corporate users across various platforms.
- Company: Join a globally recognised media and production group with a vibrant culture.
- Benefits: Competitive salary, flexible work options, and opportunities for career growth.
- Other info: Friendly team environment with potential for permanent role conversion.
- Why this job: Be part of a dynamic team that directly impacts global media production.
- Qualifications: Experience in Microsoft 365, Windows 11, and strong troubleshooting skills.
The predicted salary is between 31500 - 33000 £ per year.
An internationally recognised media and production group are hiring a Service Desk Technician to join its Technical Operations team. You’ll be supporting creative, production and corporate users across multiple UK locations in a fast-paced, high-visibility environment where technology underpins everything from content creation to global distribution.
The Role
- Deliver high-quality, multi-channel technical support across laptops, mobiles, collaboration tools and identity platforms.
- Provide support via phone, email, chat and face-to-face interactions.
- Own tickets from logging through to resolution, keeping users updated throughout.
- Troubleshoot methodically, identifying what’s changed, when it last worked, and isolating root causes.
- Escalate complex issues appropriately while remaining accountable for communication.
- Set up and manage user accounts across identity platforms.
- Configure and deploy laptops and end-user devices at scale.
- Maintain asset registers and ensure equipment availability.
- Contribute to internal and user-facing knowledge base documentation.
- Follow ITIL-aligned best practices and security standards.
You’ll be working in an environment that is predominantly Windows 11 (approx. 90%) with a smaller Mac estate.
What They’re Looking For:
- Microsoft 365 administration (Outlook, Word, Teams).
- Active Directory user and permissions management.
- Windows 11 support experience.
- Strong troubleshooting logic and structured fault diagnosis.
- Experience in a Service Desk or technical support environment.
- Clear communication skills with both technical and non-technical users.
You’ll thrive here if you’re calm under pressure, organised with your time, and confident explaining technical issues in simple terms.
What You’ll Work With:
- Windows 11.
- MacOS.
- Microsoft 365.
- Active Directory.
- Okta.
- Google Workspace.
- LAN / WAN / TCP/IP networking.
- VoIP systems.
- Service desk ticketing platforms.
- Identity and access management tools.
Nice to Haves
- ITIL Foundation (or strong understanding of lifecycle principles).
- Okta administration.
- PIM / Parallels.
- Experience supporting media, broadcast or production environments.
- Multi-tenant Microsoft 365 environments.
Why Join / Projects
You’ll be joining a large but close-knit technical operations team within a creative-led organisation where technology directly supports content production and global media output. This is not a call-centre style support desk. You’ll build relationships across the business, work closely with senior stakeholders, and collaborate with colleagues across multiple sites. The team environment is friendly, supportive and stable, with excellent tenure and clear standards around best practice. There’s a genuine opportunity for the FTC to convert into a permanent role. If you’re looking for a role where you can combine strong technical fundamentals with real user interaction in a dynamic, creative environment, then this is a great next step.
Information Technology Service Desk in London employer: Prism Digital
Contact Detail:
Prism Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Service Desk in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to IT support. Think about how you'd troubleshoot issues with Windows 11 or Microsoft 365, and be ready to share your thought process clearly and confidently.
✨Tip Number 3
Show off your skills! If you have experience with ticketing systems or troubleshooting, consider creating a portfolio or a personal project that highlights your technical abilities. This can really set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be the perfect fit for you. Plus, it’s a great way to get noticed by our hiring team directly.
We think you need these skills to ace Information Technology Service Desk in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your Microsoft 365 and Windows 11 experience, as well as any troubleshooting skills you've got. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background fits with our creative environment. Keep it friendly and professional – we love a personal touch!
Show Off Your Communication Skills: Since you'll be interacting with both technical and non-technical users, it's crucial to demonstrate your clear communication skills in your application. Use straightforward language and examples that show how you can explain complex issues simply.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Prism Digital
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Windows 11, and Active Directory. Be ready to discuss how you've used these tools in previous roles, as well as any troubleshooting experiences you've had. This will show that you're not just familiar with the tech, but that you can handle it under pressure.
✨Practice Clear Communication
Since you'll be dealing with both technical and non-technical users, practice explaining complex issues in simple terms. You might want to role-play with a friend or family member to get comfortable with this. The clearer you are, the more confident you'll appear during the interview.
✨Show Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled technical issues in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help the interviewers see your logical approach to troubleshooting and your ability to remain calm under pressure.
✨Familiarise Yourself with ITIL Principles
Even if you don't have an ITIL certification, having a solid understanding of ITIL principles can set you apart. Brush up on best practices for service management and be ready to discuss how you would apply these in a real-world scenario. This shows that you're proactive and serious about delivering high-quality support.