At a Glance
- Tasks: Provide top-notch tech support for creative and corporate users across various platforms.
- Company: Join a globally recognised media and production group with a creative focus.
- Benefits: Competitive salary, flexible work options, and opportunities for career growth.
- Other info: Friendly team environment with potential for permanent role conversion.
- Why this job: Be part of a dynamic team that directly supports innovative content production.
- Qualifications: Experience with Microsoft 365, Windows 11, and strong troubleshooting skills.
The predicted salary is between 31500 - 33000 € per year.
An internationally recognised media and production group are hiring a Service Desk Technician to join its Technical Operations team. You’ll be supporting creative, production and corporate users across multiple UK locations in a fast-paced, high-visibility environment where technology underpins everything from content creation to global distribution.
The Role
- You’ll deliver high-quality, multi-channel technical support across laptops, mobiles, collaboration tools and identity platforms.
- Provide support via phone, email, chat and face-to-face interactions.
- Own tickets from logging through to resolution, keeping users updated throughout.
- Troubleshoot methodically, identifying what’s changed, when it last worked, and isolating root causes.
- Escalate complex issues appropriately while remaining accountable for communication.
- Set up and manage user accounts across identity platforms.
- Configure and deploy laptops and end-user devices at scale.
- Maintain asset registers and ensure equipment availability.
- Contribute to internal and user-facing knowledge base documentation.
- Follow ITIL-aligned best practices and security standards.
You’ll be working in an environment that is predominantly Windows 11 (approx. 90%) with a smaller Mac estate.
What They’re Looking For:
- Microsoft 365 administration (Outlook, Word, Teams).
- Active Directory user and permissions management.
- Windows 11 support experience.
- Strong troubleshooting logic and structured fault diagnosis.
- Experience in a Service Desk or technical support environment.
- Clear communication skills with both technical and non-technical users.
You’ll thrive here if you’re calm under pressure, organised with your time, and confident explaining technical issues in simple terms.
What You’ll Work With:
- Windows 11.
- MacOS.
- Microsoft 365.
- Active Directory.
- Okta.
- Google Workspace.
- LAN / WAN / TCP/IP networking.
- VoIP systems.
- Service desk ticketing platforms.
- Identity and access management tools.
Nice to Haves:
- ITIL Foundation (or strong understanding of lifecycle principles).
- Okta administration.
- PIM / Parallels.
- Experience supporting media, broadcast or production environments.
- Multi-tenant Microsoft 365 environments.
Why Join / Projects
You’ll be joining a large but close-knit technical operations team within a creative-led organisation where technology directly supports content production and global media output. This is not a call-centre style support desk. You’ll build relationships across the business, work closely with senior stakeholders, and collaborate with colleagues across multiple sites. The team environment is friendly, supportive and stable, with excellent tenure and clear standards around best practice. There’s a genuine opportunity for the FTC to convert into a permanent role. If you’re looking for a role where you can combine strong technical fundamentals with real user interaction in a dynamic, creative environment, then this is a great next step.
Information Technology Help Desk Support in London employer: Prism Digital
Join a globally recognised media and production group as an Information Technology Help Desk Support professional, where you'll thrive in a dynamic, creative environment that values technology's role in content creation and distribution. With a supportive team culture, opportunities for personal growth, and the chance to build meaningful relationships across the organisation, this role offers a unique blend of technical challenge and user interaction. Enjoy the flexibility of 4 days onsite and 1 day working from home, all while contributing to a high-visibility team that prioritises best practices and employee well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Information Technology Help Desk Support in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Practice your interview skills! Mock interviews can help you feel more confident and prepared. Focus on explaining technical issues in simple terms, just like you would with non-technical users.
✨Tip Number 3
Show off your troubleshooting skills! Be ready to discuss specific examples of how you've resolved issues in the past. This will demonstrate your structured fault diagnosis and problem-solving abilities.
✨Tip Number 4
Apply through our website! We love seeing candidates who are genuinely interested in joining our team. Make sure to highlight your experience with Microsoft 365 and Windows 11 in your application.
We think you need these skills to ace Information Technology Help Desk Support in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight your Microsoft 365 and Windows 11 experience, as well as any troubleshooting skills you have. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Don’t forget to mention your experience in a Service Desk or technical support environment.
Show Off Your Communication Skills:Since you'll be interacting with both technical and non-technical users, it's important to demonstrate your clear communication skills. In your application, use straightforward language and examples that show how you can explain complex issues simply.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Prism Digital
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365 and Windows 11. Be ready to discuss how you've used these tools in past roles, and think of specific examples where you’ve solved technical issues. This will show that you’re not just familiar with the software but can also troubleshoot effectively.
✨Practice Clear Communication
Since you'll be dealing with both technical and non-technical users, practice explaining complex concepts in simple terms. You might want to role-play with a friend or family member to ensure you can convey your thoughts clearly and confidently during the interview.
✨Show Your Problem-Solving Skills
Prepare to discuss your troubleshooting process. Think about a time when you faced a challenging technical issue—what steps did you take to resolve it? Being able to articulate your thought process will demonstrate your structured fault diagnosis skills.
✨Familiarise Yourself with ITIL Principles
Even if you don’t have an ITIL certification, having a solid understanding of ITIL-aligned best practices can set you apart. Brush up on key concepts and be ready to discuss how you would apply them in a service desk environment.
