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- Tasks: Lead IT operations across multiple venues, enhancing service delivery and cyber security.
- Company: Dynamic entertainment organisation with a focus on technology and customer experience.
- Benefits: Up to £70k salary, discretionary bonus, pension scheme, and complimentary tickets.
- Why this job: Shape technology strategies that directly impact revenue and customer satisfaction.
- Qualifications: Proven leadership in multi-site IT operations and strong stakeholder engagement skills.
- Other info: Enjoy a vibrant work environment with opportunities for professional growth.
The predicted salary is between 42000 - 84000 £ per year.
Location: London (3 days on site per week)
Perm, full time (12 month FTC option on offer if preferred).
Salary: Up to £70k + discretionary bonus + benefits.
No visa sponsorship is offered for this role.
The role involves leading operational IT across 6 venues and 2 offices, supporting approximately 300+ users and complex EPoS and telephony environments. This is a senior, hands-on leadership role where you will align technology operations with business priorities while raising standards across service delivery, cyber security, and vendor governance.
Your immediate focus will be:
- Maturing IT Service Management – bringing structure, consistency, and unified reporting across fragmented tooling
- Strengthening Cyber Security & Compliance – leading Cyber Essentials re-certification, overseeing PCI/DSS, and improving risk posture
- Driving Operational Resilience across live, customer-facing venues
Responsibilities:
- Lead IT Operations, Infrastructure, Service Desk, and Project functions
- Manage internal managers, engineers, and third-party partners
- Implement and embed robust ITSM frameworks and SLA governance
- Create clearer operational reporting and performance visibility
- Own a £3m+ technology budget, challenging suppliers and driving value
- Oversee vendor relationships including MSPs and infrastructure partners
- Lead cyber security governance, audits, disaster recovery, and business continuity
- Act as the primary technology partner to senior business stakeholders
- Ensure technology and business strategies remain aligned
Operational Environment:
- Microsoft 365 / Azure / Freshdesk / Acronis / EPoS platforms / Telephony systems / Multi-site infrastructure estates, to name a few
Essential Experience:
- Leadership of multi-site IT Operations
- Proven IT Service Management implementation experience
- Ownership of cyber security and compliance environments
- Budget and vendor management responsibility
- Strong stakeholder engagement at senior level
Why Join:
This is a visible leadership role in an organisation where technology directly supports revenue, compliance, and customer experience. You will have the autonomy to improve service maturity, strengthen cyber resilience, and shape operational standards across a live venue environment.
Employee Benefits:
- Discretionary bonus
- Group pension scheme
- Complimentary annual tickets + friends & family access
- 50% food and beverage discount
- Enhanced family-friendly policies
- Enhanced sickness and compassionate leave
- Season ticket loan
- GP appointments
- Eye care support
Head of Technology Operations in London employer: Prism Digital
Contact Detail:
Prism Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Technology Operations in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the entertainment industry and let them know you're on the hunt for a Head of Technology Operations role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by researching the company and its tech stack. Familiarise yourself with their current operations and think about how you can bring value, especially in areas like IT Service Management and Cyber Security. Show them you mean business!
✨Tip Number 3
Don’t just wait for job alerts! Actively search for roles on our website and apply directly. Tailor your application to highlight your experience in managing multi-site IT operations and vendor relationships – that’s what they want to see!
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. Reiterate your enthusiasm for the role and mention something specific from the interview that excites you about the opportunity. It keeps you fresh in their minds!
We think you need these skills to ace Head of Technology Operations in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the job description. Highlight your experience in multi-site IT operations and any leadership roles you've held. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Head of Technology Operations role. Share specific examples of how you've improved service delivery or managed budgets in the past.
Showcase Your Technical Skills: Don’t forget to mention your experience with Microsoft 365, Azure, and other relevant technologies. We’re looking for someone who can hit the ground running, so make sure we know what you bring to the table!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at Prism Digital
✨Know Your Tech Inside Out
Make sure you’re well-versed in the technologies mentioned in the job description, like Microsoft 365, Azure, and EPoS systems. Brush up on your knowledge of IT Service Management frameworks and cyber security practices, as these will likely come up during the interview.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading multi-site IT operations. Think about specific challenges you've faced and how you’ve successfully managed teams and projects. This role is all about leadership, so be ready to demonstrate your ability to inspire and guide others.
✨Align with Business Priorities
Understand how technology supports business goals in the entertainment sector. Be prepared to discuss how you would align IT operations with the organisation's priorities, especially in terms of service delivery and customer experience. Showing that you can think strategically will set you apart.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare insightful questions about their current IT challenges, their approach to cyber security, and how they measure success in this role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.