At a Glance
- Tasks: Own and resolve complex technical incidents in a dynamic cloud environment.
- Company: Fast-growing B Corp certified cloud provider with a strong technical reputation.
- Benefits: Competitive salary, remote work, 25 days holiday, and training support.
- Other info: Join a supportive culture with clear progression opportunities in a thriving industry.
- Why this job: Make a real impact by solving challenges for enterprise customers in a collaborative team.
- Qualifications: Extensive Linux experience and familiarity with AWS and networking.
The predicted salary is between 35000 - 45000 £ per year.
A fast-growing cloud and hosting provider delivering bespoke infrastructure solutions to enterprise customers across hybrid and public cloud environments.
Operating at true 3rd line level, you’ll take ownership of complex technical incidents and see them through to resolution. This is a customer-facing role within a Managed Services team responsible for keeping business-critical systems online, from high-traffic websites to database-driven applications. You won’t just escalate problems, you’ll solve them.
What They’re Looking For:
- Extensive Linux system administration experience
- Experience in a hosting or Managed Service Provider environment
- AWS support experience
- Understanding of Networks
Day-to-day, you will:
- Own incidents and service requests end-to-end in line with SLAs
- Troubleshoot across Linux and Windows systems, networking, applications and cloud platforms
- Support AWS-hosted workloads and hybrid cloud environments
- Resolve performance issues, database queries and infrastructure bottlenecks
- Support routine patching, maintenance and system updates
- Manage firewalls, access queries and network-level issues
- Proactively monitor infrastructure and respond to alerts
- Document fixes, contribute to runbooks and improve operational processes
- Collaborate with DevOps engineers to enhance automation and service reliability
The environment is primarily ticket-led with very low phone volume, giving you the space to investigate properly rather than firefight constantly. You’ll be confident speaking directly with enterprise customers and comfortable operating as a senior escalation point.
What You’ll Work With:
- Linux system administration
- AWS cloud infrastructure
- Hybrid and private cloud platforms
- Windows Server
- Firewalls and networking infrastructure
- Monitoring and alerting tools
- ITIL-based service management processes
- Bespoke customer-owned infrastructure environments
- Terraform/Ansible
Why Join / Projects?
You’ll be joining a well-established but scaling cloud services business with a strong technical reputation and a loyal enterprise customer base. The company designs and supports bespoke cloud environments rather than offering off-the-shelf solutions. The culture is collaborative, technically strong and customer-first. Engineers are trusted to own problems, communicate clearly, and continuously improve how services are delivered.
Employee Benefits:
- Pension contribution
- 25 days holiday + bank holidays
- Training budget and certification support
- Clear progression opportunities within a growing cloud team
Enterprise Engineer in Leicester employer: Prism Digital
As a B Corp Certified cloud provider, we pride ourselves on fostering a collaborative and customer-first work culture that empowers our Enterprise Engineers to take ownership of complex technical challenges. With fully remote working options, competitive salaries, and a commitment to employee growth through training budgets and clear progression paths, we offer a meaningful and rewarding environment for those looking to make a significant impact in the cloud services industry.
StudySmarter Expert Advice🤫
We think this is how you could land Enterprise Engineer in Leicester
✨Tip Number 1
Network like a pro! Reach out to folks in the industry on LinkedIn or at tech meetups. We all know that sometimes it’s not just what you know, but who you know that can land you that dream job.
✨Tip Number 2
Show off your skills! Create a portfolio or GitHub repository showcasing your projects and contributions. We want to see how you tackle real-world problems, especially with Linux and AWS.
✨Tip Number 3
Prepare for those interviews! Brush up on your technical knowledge and be ready to discuss your experience with complex incidents. We love candidates who can demonstrate their problem-solving skills in action.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always on the lookout for passionate engineers who are ready to take ownership of their work.
We think you need these skills to ace Enterprise Engineer in Leicester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your extensive Linux system administration experience and any relevant AWS support skills. We want to see how your background aligns with the role, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re passionate about working with enterprise customers and how you can contribute to our collaborative culture. Keep it concise but impactful!
Showcase Problem-Solving Skills:Since this role involves owning complex technical incidents, share examples of how you've tackled similar challenges in the past. We love seeing candidates who can demonstrate their troubleshooting prowess!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Prism Digital
✨Know Your Linux Inside Out
Make sure you brush up on your Linux system administration skills. Be prepared to discuss specific scenarios where you've troubleshot complex issues, as this role demands a deep understanding of Linux environments.
✨Showcase Your AWS Expertise
Since AWS support experience is crucial, be ready to talk about your hands-on experience with AWS-hosted workloads. Highlight any projects where you've optimised performance or resolved issues in cloud environments.
✨Demonstrate Problem-Solving Skills
This role is all about owning incidents and seeing them through to resolution. Prepare examples of how you've tackled challenging technical problems in the past, especially in a customer-facing context.
✨Familiarise Yourself with Networking Concepts
Understanding networks is key for this position. Brush up on your knowledge of firewalls, access queries, and network-level issues. Be ready to discuss how you've managed these aspects in previous roles.
