At a Glance
- Tasks: Own IT infrastructure and hardware logistics for a fast-growing events payments platform.
- Company: Join a dynamic London-based tech company revolutionising live event payments.
- Benefits: Competitive salary, strong pay progression, WFH options, and pension.
- Other info: Build and train a team of consultants across international markets.
- Why this job: Be the first full-time IT Operations Manager and shape the future of tech in live events.
- Qualifications: 5+ years in POS or payments, strong network troubleshooting and data security skills.
The predicted salary is between 63000 - 77000 £ per year.
IT Operations Manager | Hardware, MDM & Network Infrastructure | High-Growth Events Payments Platform
- Location: West London office, two to three days a week during your three-month probation, reducing to one day a week after
A London-based point-of-sale and payments platform for live events and large multi-vendor venues, from festivals to stadiums and arenas.
Around 40 people, backed by private equity and growing fast.
Their edge is splitting revenue and settlement across multiple vendors trading under one roof, a site owner, bars and food traders all on the same bill, something most general POS platforms can't handle well.
As they expand internationally, they need someone to own IT infrastructure and hardware logistics end to end.
Reporting to the COO, you'll own hardware sourcing, on-site network and connectivity, data security, mobile device management (MDM) and Tier-3 IT support, and build and train a pool of 25-40 on-site consultants across several countries.
An outsourced hardware and IT partner handles warehousing and installs, but managing that relationship sits with you.
You'll need to know the product and its IT setup well enough to answer tender questions on infrastructure and data security, and be fine with the odd call on an event weekend.
- Non-Negotiables
- 5+ years' experience in POS, payments, or a related live events/venue background
- Fixed-POS installation, including hardwiring, cabling, network and connectivity
- Network troubleshooting across wired, Wi‑Fi and cellular failover
- Data security across a device fleet, including encryption, access control and secure wipe/imaging
- Experience managing an outsourced partner or supplier, holding them to account on performance and commercials
- Strong Excel and inventory management skills
- What You'll Work With
- Mobile device management (MDM) platforms, currently moving away from Apple's native MDM towards a dedicated tool
- A dedicated stock and asset management platform
- PCI DSS (SAQ D) and Cyber Essentials compliance documentation
- Hardware rate cards, budgets and a financing facility managed jointly with Finance
- A 25-40-strong on-site consultant pool across the UK and international markets
- Nice to Haves
- Exposure to payments hardware, Soft POS or interchange/least-cost-routing concepts
- Experience scaling a hardware or field operation internationally
- Networking or security certifications (Comp TIA Network+/Security+ or equivalent)
- Experience feeding into tender or RFP responses on infrastructure and data security
- Why Join / Projects
Right now this is a part‑time job split across other people's time.
You'd be the first person doing it full-time, at a company already running events in new international markets with no local consultant pool yet, so building one is one of the first things you'd take on.
You'll report straight to the COO with real say over supplier contracts, hardware spend and tender answers on infrastructure, not just ticket triage.
The IT setup, hardware and consultant pool are all still being shaped, so there's room to build it your way.
- Employee Benefits
- A track record of strong annual pay progression, historically 10-20% a year
- WFH options
- Pension
IT Operations Manager | Hardware, MDM & Network Infrastructure | High-Growth Events Payments Platform
#J-18808-Ljbffr
IT Operations Manager employer: Prism Digital
Prism Digital is an exceptional employer that values innovation and collaboration, offering a dynamic remote work environment where you can thrive as a WordPress Developer. With a strong focus on employee growth, we provide opportunities for skill enhancement and career advancement while working on a high-traffic platform that reaches millions. Join us to be part of a supportive team that encourages creativity and values your contributions to our success.
StudySmarter Expert Advice🤫
We think this is how you could land IT Operations Manager
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Prism Digital values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Prism Digital might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Prism Digital!
✨Direct Apply to Prism Digital
Let's not forget to apply directly through the Prism Digital website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Operations Manager
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Prism Digital.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Prism Digital. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Prism Digital
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
