At a Glance
- Tasks: Provide hands-on IT support and manage Google Workspace and Entra ID for a growing consumer platform.
- Company: Exciting standalone tech company with a vibrant culture and team spirit.
- Benefits: Daily free breakfast, early finishes in summer, generous holiday allowance, and performance bonuses.
- Other info: Dynamic work environment with opportunities for career growth and social events.
- Why this job: Join a fresh IT team and shape the future of tech support with innovative tools.
- Qualifications: 2-3 years of IT support experience and familiarity with Google Workspace and Entra ID.
The predicted salary is between 35000 - 42000 £ per year.
IT Support Engineer | Google Workspace, Entra ID, Intune | Newly Standalone Consumer Platform Used by Millions
- Location: Hybrid, 3 days a week in the office (Central London)
- 2-3 years' IT support experience required
Two weeks ago, this business split away from a much larger group to become its own standalone company, with its own IT function to build from the ground up.
It's a consumer platform used by millions of people every month.
You'd be joining as IT Support Engineer, sitting just above first line and not quite second: day to day tickets, laptop hardware, access requests, and hands‑on ownership of Google Workspace and Entra ID across a 500 to 750 person business finding its feet as its own entity.
It's not a heads-down desk job either.
This team goes for a beer, runs quarterly socials (F1 simulator days, cricket, clay pigeon shooting), and wants someone who'll turn up to that as readily as they turn up to the ticket queue.
What They're Looking For (Non‑Negotiables)
- Google Workspace (Gmail, Drive, Meet) - hands‑on, not just used personally
- Entra ID (Azure AD/SSO) - managing users and groups
- mac OS and Windows 10/11 - comfortable with hands‑on hardware break‑fix
- 2-3 years' IT support experience, above first line
What You'll Work With
- Slack
- Zoom
- Freshservice (ITSM ticketing)
- Jira
Nice to Haves
- n8n or similar workflow automation tools
- Claude or other AI tools used to cut down manual ticket work
- Experience in a business mid‑restructure or carve‑out
Why Join / Projects
This isn't a support desk that's been running the same way for a decade.
The business only became standalone a fortnight ago, so the IT function is being built rather than maintained, and there's genuine room to bring in automation and AI tooling to cut the grunt work rather than just clear tickets faster.
The hiring manager wants gumption: someone who looks for a better way of doing something rather than waiting to be told.
You'd also get real exposure to access management and executive support across a business that's actively buying and selling other companies, work that's rarely handed to someone this early in their career.
Employee Benefits
- Bonus paid in April, based on business performance
- Free breakfast daily
- Early finish (4pm) June to September
- 25 Days Holidays + extra 3 days off at Christmas, plus half day Christmas Eve
- Full benefits package available on request
They're moving on this one, and there's already interest from other candidates, so worth getting in touch soon if it's of interest.
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Information Technology Support Engineer employer: Prism Digital
Prism Digital is an exceptional employer that values innovation and collaboration, offering a dynamic remote work environment where you can thrive as a WordPress Developer. With a strong focus on employee growth, we provide opportunities for skill enhancement and career advancement while working on a high-traffic platform that reaches millions. Join us to be part of a supportive team that encourages creativity and values your contributions to our success.
StudySmarter Expert Advice🤫
We think this is how you could land Information Technology Support Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Prism Digital values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
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Create a personal project or case study relevant to the challenges Prism Digital might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
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Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Prism Digital!
✨Direct Apply to Prism Digital
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We think you need these skills to ace Information Technology Support Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Prism Digital.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Prism Digital. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Prism Digital
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
