At a Glance
- Tasks: Lead IT infrastructure and hardware logistics for a fast-growing events payments platform.
- Company: Dynamic London-based company revolutionising live event payments.
- Benefits: Competitive salary, work-from-home options, and strong annual pay progression.
- Other info: Opportunity to build an international consultant pool and influence key supplier contracts.
- Why this job: Be the first full-time IT Operations Manager and shape the future of tech in live events.
- Qualifications: 5+ years in POS or payments, strong network troubleshooting and data security skills.
The predicted salary is between 63000 - 77000 £ per year.
IT Operations Manager | Hardware, MDM & Network Infrastructure | High-Growth Events Payments Platform
- Location: West London office, two to three days a week during your three-month probation, reducing to one day a week after
A London-based point-of-sale and payments platform for live events and large multi-vendor venues, from festivals to stadiums and arenas.
Around 40 people, backed by private equity and growing fast.
Their edge is splitting revenue and settlement across multiple vendors trading under one roof, a site owner, bars and food traders all on the same bill, something most general POS platforms can't handle well.
As they expand internationally, they need someone to own IT infrastructure and hardware logistics end to end.
Reporting to the COO, you'll own hardware sourcing, on-site network and connectivity, data security, mobile device management (MDM) and Tier-3 IT support, and build and train a pool of 25-40 on-site consultants across several countries.
An outsourced hardware and IT partner handles warehousing and installs, but managing that relationship sits with you.
You'll need to know the product and its IT setup well enough to answer tender questions on infrastructure and data security, and be fine with the odd call on an event weekend.
- Non-Negotiables
- 5+ years' experience in POS, payments, or a related live events/venue background
- Fixed-POS installation, including hardwiring, cabling, network and connectivity
- Network troubleshooting across wired, Wi‑Fi and cellular failover
- Data security across a device fleet, including encryption, access control and secure wipe/imaging
- Experience managing an outsourced partner or supplier, holding them to account on performance and commercials
- Strong Excel and inventory management skills
- What You'll Work With
- Mobile device management (MDM) platforms, currently moving away from Apple's native MDM towards a dedicated tool
- A dedicated stock and asset management platform
- PCI DSS (SAQ D) and Cyber Essentials compliance documentation
- Hardware rate cards, budgets and a financing facility managed jointly with Finance
- A 25-40-strong on-site consultant pool across the UK and international markets
- Nice to Haves
- Exposure to payments hardware, Soft POS or interchange/least-cost-routing concepts
- Experience scaling a hardware or field operation internationally
- Networking or security certifications (Comp TIA Network+/Security+ or equivalent)
- Experience feeding into tender or RFP responses on infrastructure and data security
- Why Join / Projects
Right now this is a part‑time job split across other people's time.
You'd be the first person doing it full-time, at a company already running events in new international markets with no local consultant pool yet, so building one is one of the first things you'd take on.
You'll report straight to the COO with real say over supplier contracts, hardware spend and tender answers on infrastructure, not just ticket triage.
The IT setup, hardware and consultant pool are all still being shaped, so there's room to build it your way.
- Employee Benefits
- A track record of strong annual pay progression, historically 10-20% a year
- WFH options
- Pension
IT Operations Manager | Hardware, MDM & Network Infrastructure | High-Growth Events Payments Platform
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Information Technology Operations Manager employer: Prism Digital
Prism Digital is an exceptional employer that values innovation and collaboration, offering a dynamic remote work environment where you can thrive as a WordPress Developer. With a strong focus on employee growth, we provide opportunities for skill enhancement and career advancement while working on a high-traffic platform that reaches millions. Join us to be part of a supportive team that encourages creativity and values your contributions to our success.
