At a Glance
- Tasks: Lead IT operations across multiple venues, enhancing service delivery and cyber security.
- Company: Join a well-established entertainment organisation with a focus on technology.
- Benefits: Enjoy a competitive salary, discretionary bonus, and fantastic employee perks.
- Other info: Work in a dynamic environment with opportunities for professional growth.
- Why this job: Make a real impact in a visible leadership role that shapes technology strategy.
- Qualifications: Proven experience in IT operations and strong leadership skills required.
The predicted salary is between 42000 - 56000 £ per year.
Location: London (3 days on site per week)
Perm, full time (12 month FTC option on offer if preferred).
Salary: Up to £70k + discretionary bonus + benefits.
No visa sponsorship is offered for this role.
The role involves leading operational IT across 6 venues and 2 offices, supporting approximately 300+ users and complex EPoS and telephony environments. This is a senior, hands-on leadership role where you will align technology operations with business priorities while raising standards across service delivery, cyber security, and vendor governance.
Your immediate focus will be:
- Maturing IT Service Management – bringing structure, consistency, and unified reporting across fragmented tooling.
- Strengthening Cyber Security & Compliance – leading Cyber Essentials re-certification, overseeing PCI/DSS, and improving risk posture.
- Driving Operational Resilience across live, customer-facing venues.
Responsibilities include:
- Leading IT Operations, Infrastructure, Service Desk, and Project functions.
- Managing internal managers, engineers, and third-party partners.
- Implementing and embedding robust ITSM frameworks and SLA governance.
- Creating clearer operational reporting and performance visibility.
- Owning a £3m+ technology budget, challenging suppliers and driving value.
- Overseeing vendor relationships including MSPs and infrastructure partners.
- Leading cyber security governance, audits, disaster recovery, and business continuity.
- Acting as the primary technology partner to senior business stakeholders.
- Ensuring technology and business strategies remain aligned.
Operational Environment includes:
- Microsoft 365 / Azure / Freshdesk / Acronis / EPoS platforms / Telephony systems / Multi-site infrastructure estates.
Why Join: This is a visible leadership role in an organisation where technology directly supports revenue, compliance, and customer experience. You will have the autonomy to improve service maturity, strengthen cyber resilience, and shape operational standards across a live venue environment.
Employee Benefits include:
- Discretionary bonus.
- Complimentary annual tickets + friends & family access.
- 50% food and beverage discount.
- Enhanced family-friendly policies.
- Enhanced sickness and compassionate leave.
- Season ticket loan.
- GP appointments.
- Eye care support.
Head of Technology Operations employer: Prism Digital
Join a dynamic and well-established entertainment organisation in London as the Head of Technology Operations, where you will lead a talented team across multiple venues and offices. Enjoy a vibrant work culture that prioritises employee growth, offering opportunities to enhance your skills in IT service management and cyber security while benefiting from a competitive salary, discretionary bonuses, and unique perks such as complimentary event tickets and generous discounts. This role not only allows you to make a significant impact on operational excellence but also fosters a supportive environment that values work-life balance and employee well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Technology Operations
✨Tip Number 1
Network like a pro! Reach out to your connections in the entertainment and tech sectors. Attend industry events or webinars, and don’t be shy about introducing yourself. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by researching the company’s tech stack and recent projects. Show us you’re not just a fit for the role but also passionate about what we do. Tailor your examples to highlight your experience with multi-site operations and cyber security.
✨Tip Number 3
Practice your pitch! Be ready to explain how your leadership style aligns with our goals. We want to hear how you can drive operational resilience and improve service delivery across our venues. Confidence is key!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re genuinely interested in joining our team at StudySmarter.
We think you need these skills to ace Head of Technology Operations
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Head of Technology Operations. Highlight your experience with IT operations, service management, and cyber security. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this senior leadership role. Share specific examples of how you've improved service delivery or managed complex IT environments in the past.
Showcase Your Leadership Skills:Since this is a hands-on leadership role, make sure to emphasise your experience managing teams and projects. We’re looking for someone who can inspire and lead others while driving operational excellence across multiple sites.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the role. We can’t wait to hear from you!
How to prepare for a job interview at Prism Digital
✨Know Your Tech Inside Out
Make sure you’re well-versed in the technologies mentioned in the job description, like Microsoft 365, Azure, and EPoS systems. Brush up on your knowledge of IT Service Management frameworks and cyber security standards, as these will be key discussion points.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading teams and managing complex projects. Think about how you've successfully aligned technology operations with business priorities in the past, and be ready to share those stories.
✨Understand the Business Context
Research the entertainment organisation and its operational environment. Understand how technology impacts revenue and customer experience, and be prepared to discuss how you can enhance these areas through your role.
✨Prepare Questions for Them
Have a list of insightful questions ready to ask your interviewers. This could include inquiries about their current IT challenges, how they measure success in this role, or what their vision is for technology in the organisation. It shows you're genuinely interested and engaged.
