Prism Digital in London is looking for a Head of Support to build and own the HubSpot Service Hub and outsourced support function from the ground up. You will design SLAs, escalation paths, and a knowledge base across seven days, 10am–midnight operation, with close involvement from Product, Finance and Customer Success teams.
You will manage a multi-channel support desk (phone, email, chat, WhatsApp), define metrics such as CSAT and first-response times, and align the outsourced partner with a
#J-18808-LjbffrHead of Global Event Support - Build 7-Day CX with HubSpot employer: Prism Digital
Prism Digital is an exceptional employer that values innovation and collaboration, offering a dynamic remote work environment where you can thrive as a WordPress Developer. With a strong focus on employee growth, we provide opportunities for skill enhancement and career advancement while working on a high-traffic platform that reaches millions. Join us to be part of a supportive team that encourages creativity and values your contributions to our success.
