Prism Digital in London is hiring a Lead Customer Success Manager to build and own the CS function for an AI-powered property operations platform. You will oversee onboarding from sales handoff to go-live, drive pilot-to-paid conversions, and design automation to support a growing client base.
You will work with an AI assistant and knowledge base that handles tenant interactions via channels like WhatsApp, email, and SMS, integrating with property management systems and tools such as Linear,
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Head of Customer Success - AI Workflows & Onboarding employer: Prism Digital
Join a dynamic and innovative AI consultancy in London, where you'll have the opportunity to lead hands-on data projects while working closely with a supportive team. With a flat structure and direct access to leadership, you can expect a collaborative work culture that fosters personal growth and offers a clear path to advancing your career as the company scales. Enjoy a flexible hybrid working model, competitive salary, and performance bonuses that reward your contributions to client success.
