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For Companies At a Glance
- Tasks: Provide top-notch tech support for creative and corporate users across various platforms.
- Company: Join a globally recognised media and production group with a vibrant culture.
- Benefits: Competitive salary, flexible work options, and opportunities for career growth.
- Other info: Friendly environment with potential for permanent role conversion.
- Why this job: Be part of a dynamic team that directly supports innovative content creation.
- Qualifications: Experience in Microsoft 365, Windows 11, and strong troubleshooting skills.
The predicted salary is between 31500 - 33000 £ per year.
An internationally recognised media and production group are hiring a Service Desk Technician to join its Technical Operations team. You’ll be supporting creative, production and corporate users across multiple UK locations in a fast-paced, high-visibility environment where technology underpins everything from content creation to global distribution.
The Role
- You’ll deliver high-quality, multi-channel technical support across laptops, mobiles, collaboration tools and identity platforms.
- Provide support via phone, email, chat and face-to-face interactions.
- Own tickets from logging through to resolution, keeping users updated throughout.
- Troubleshoot methodically, identifying what’s changed, when it last worked, and isolating root causes.
- Escalate complex issues appropriately while remaining accountable for communication.
- Set up and manage user accounts across identity platforms.
- Configure and deploy laptops and end-user devices at scale.
- Maintain asset registers and ensure equipment availability.
- Contribute to internal and user-facing knowledge base documentation.
- Follow ITIL-aligned best practices and security standards.
You’ll be working in an environment that is predominantly Windows 11 (approx. 90%) with a smaller Mac estate.
What They’re Looking For:
- Microsoft 365 administration (Outlook, Word, Teams).
- Active Directory user and permissions management.
- Windows 11 support experience.
- Strong troubleshooting logic and structured fault diagnosis.
- Experience in a Service Desk or technical support environment.
- Clear communication skills with both technical and non-technical users.
You’ll thrive here if you’re calm under pressure, organised with your time, and confident explaining technical issues in simple terms.
What You’ll Work With:
- Windows 11.
- MacOS.
- Microsoft 365.
- Active Directory.
- Okta.
- Google Workspace.
- LAN / WAN / TCP/IP networking.
- VoIP systems.
- Service desk ticketing platforms.
- Identity and access management tools.
Nice to Haves
- ITIL Foundation (or strong understanding of lifecycle principles).
- Okta administration.
- PIM / Parallels.
- Experience supporting media, broadcast or production environments.
- Multi-tenant Microsoft 365 environments.
Why Join / Projects
You’ll be joining a large but close-knit technical operations team within a creative-led organisation where technology directly supports content production and global media output. This is not a call-centre style support desk. You’ll build relationships across the business, work closely with senior stakeholders, and collaborate with colleagues across multiple sites. The team environment is friendly, supportive and stable, with excellent tenure and clear standards around best practice. There’s a genuine opportunity for the FTC to convert into a permanent role. If you’re looking for a role where you can combine strong technical fundamentals with real user interaction in a dynamic, creative environment, then this is a great next step.
Information Technology Service Desk in City of London employer: Prism Digital
Contact Detail:
Prism Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Information Technology Service Desk in City of London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to IT support. Think about how you'd troubleshoot issues with Windows 11 or Microsoft 365, and be ready to share your thought process clearly and confidently.
✨Tip Number 3
Show off your personality! When you get the chance to meet potential employers, whether online or in person, let your enthusiasm for tech and helping users shine through. A friendly attitude can set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be the perfect fit for you. Plus, it’s a great way to show your interest in joining our awesome team.
We think you need these skills to ace Information Technology Service Desk in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft 365 and Windows 11. We want to see how your skills match the role, so don’t be shy about showcasing your troubleshooting prowess and any relevant service desk experience.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about this role in a creative environment. We love seeing your personality come through, so feel free to share your passion for tech support and user interaction.
Showcase Your Communication Skills: Since you’ll be dealing with both technical and non-technical users, it’s crucial to demonstrate your clear communication skills. In your application, give examples of how you’ve successfully explained complex issues in simple terms.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Prism Digital
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Windows 11, and Active Directory. Be ready to discuss how you've used these tools in previous roles, as well as any troubleshooting experiences you've had. The more specific examples you can provide, the better!
✨Practice Your Communication Skills
Since you'll be dealing with both technical and non-technical users, it's crucial to demonstrate clear communication during the interview. Practice explaining complex technical issues in simple terms. This will show that you can bridge the gap between tech jargon and user-friendly language.
✨Showcase Your Problem-Solving Approach
Prepare to discuss your methodical approach to troubleshooting. Think of a few scenarios where you identified root causes and resolved issues effectively. Highlighting your structured fault diagnosis will impress the interviewers and show them you're calm under pressure.
✨Familiarise Yourself with ITIL Best Practices
Even if you don't have formal ITIL training, understanding the principles behind ITIL-aligned best practices can set you apart. Be ready to talk about how you would apply these principles in a service desk environment, especially in relation to ticket management and user support.