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For Companies At a Glance
- Tasks: Provide top-notch tech support across various platforms and devices.
- Company: Join a globally recognised media and production group with a creative focus.
- Benefits: Competitive salary, hybrid work model, and opportunities for career growth.
- Other info: Friendly team environment with potential for permanent role conversion.
- Why this job: Be part of a dynamic team that supports innovative content creation.
- Qualifications: Experience in Microsoft 365, Windows 11, and strong troubleshooting skills.
The predicted salary is between 31500 - 33000 £ per year.
An internationally recognised media and production group are hiring a Service Desk Technician to join its Technical Operations team. You’ll be supporting creative, production and corporate users across multiple UK locations in a fast-paced, high-visibility environment where technology underpins everything from content creation to global distribution.
The Role
- Deliver high-quality, multi-channel technical support across laptops, mobiles, collaboration tools and identity platforms.
- Provide support via phone, email, chat and face-to-face interactions.
- Own tickets from logging through to resolution, keeping users updated throughout.
- Troubleshoot methodically, identifying what’s changed, when it last worked, and isolating root causes.
- Escalate complex issues appropriately while remaining accountable for communication.
- Set up and manage user accounts across identity platforms.
- Configure and deploy laptops and end-user devices at scale.
- Maintain asset registers and ensure equipment availability.
- Contribute to internal and user-facing knowledge base documentation.
- Follow ITIL-aligned best practices and security standards.
You’ll be working in an environment that is predominantly Windows 11 (approx. 90%) with a smaller Mac estate.
What They’re Looking For:
- Microsoft 365 administration (Outlook, Word, Teams).
- Active Directory user and permissions management.
- Windows 11 support experience.
- Strong troubleshooting logic and structured fault diagnosis.
- Experience in a Service Desk or technical support environment.
- Clear communication skills with both technical and non-technical users.
You’ll thrive here if you’re calm under pressure, organised with your time, and confident explaining technical issues in simple terms.
What You’ll Work With:
- Windows 11.
- MacOS.
- Microsoft 365.
- Active Directory.
- Okta.
- Google Workspace.
- LAN / WAN / TCP/IP networking.
- VoIP systems.
- Service desk ticketing platforms.
- Identity and access management tools.
Nice to Haves:
- ITIL Foundation (or strong understanding of lifecycle principles).
- Okta administration.
- PIM / Parallels.
- Experience supporting media, broadcast or production environments.
- Multi-tenant Microsoft 365 environments.
Why Join / Projects
You’ll be joining a large but close-knit technical operations team within a creative-led organisation where technology directly supports content production and global media output. This is not a call-centre style support desk. You’ll build relationships across the business, work closely with senior stakeholders, and collaborate with colleagues across multiple sites. The team environment is friendly, supportive and stable, with excellent tenure and clear standards around best practice. There’s a genuine opportunity for the FTC to convert into a permanent role. If you’re looking for a role where you can combine strong technical fundamentals with real user interaction in a dynamic, creative environment, then this is a great next step.
1st line support - Service Desk - IT in City of London employer: Prism Digital
Contact Detail:
Prism Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st line support - Service Desk - IT in City of London
✨Tip Number 1
Get to know the company culture before your interview. Check out their social media and website to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your troubleshooting skills! Since this role is all about solving problems, brush up on your technical knowledge, especially around Windows 11 and Microsoft 365. Being able to demonstrate your skills in real-time can really impress the interviewers.
✨Tip Number 3
Don’t just wait for the interview to ask questions. Engage with the company on platforms like LinkedIn or even during the application process. Showing initiative can set you apart from other candidates and demonstrates your enthusiasm for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows that you’re proactive and serious about landing the job with us at StudySmarter.
We think you need these skills to ace 1st line support - Service Desk - IT in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role. Highlight your experience with Microsoft 365, Windows 11, and any service desk roles you've had. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're excited about this role and how you can contribute to our team. Keep it friendly and professional – we love a bit of personality!
Show Off Your Troubleshooting Skills: In your application, give examples of how you've tackled technical issues in the past. We’re keen to see your structured fault diagnosis and problem-solving abilities in action. Don’t hold back!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Prism Digital
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Windows 11, and Active Directory. Be ready to discuss how you've used these tools in past roles, as well as any troubleshooting techniques you’ve employed. This will show that you’re not just familiar with the tech but can also handle real-world issues.
✨Practice Clear Communication
Since you'll be dealing with both technical and non-technical users, practice explaining complex concepts in simple terms. You might want to role-play with a friend or family member to get comfortable with this. Remember, clarity is key in a support role!
✨Show Your Problem-Solving Skills
Prepare to demonstrate your structured fault diagnosis approach. Think of specific examples where you identified root causes and resolved issues efficiently. This will highlight your logical thinking and ability to stay calm under pressure, which is crucial for this role.
✨Familiarise Yourself with ITIL Practices
Even if you don’t have formal ITIL training, understanding the basics of ITIL-aligned best practices can set you apart. Be ready to discuss how you would apply these principles in your daily work, especially in ticket management and user communication.