At a Glance
- Tasks: Own and resolve complex technical incidents in a fast-paced cloud environment.
- Company: Join a B Corp certified cloud provider with a strong technical reputation.
- Benefits: Enjoy competitive salary, 25 days holiday, training budget, and pension contributions.
- Other info: Fully remote role with clear progression opportunities in a collaborative team.
- Why this job: Make a real impact by delivering bespoke infrastructure solutions to enterprise customers.
- Qualifications: Extensive Linux experience and familiarity with AWS and networking.
The predicted salary is between 60000 - 80000 £ per year.
A fast-growing cloud and hosting provider delivering bespoke infrastructure solutions to enterprise customers across hybrid and public cloud environments.
Operating at true 3rd line level, you’ll take ownership of complex technical incidents and see them through to resolution. This is a customer-facing role within a Managed Services team responsible for keeping business-critical systems online, from high-traffic websites to database-driven applications. You won’t just escalate problems, you’ll solve them.
What They’re Looking For:
- Extensive Linux system administration experience
- Experience in a hosting or Managed Service Provider environment
- AWS support experience
- Understanding of Networks
Day-to-day, you will:
- Own incidents and service requests end-to-end in line with SLAs
- Troubleshoot across Linux and Windows systems, networking, applications and cloud platforms
- Support AWS-hosted workloads and hybrid cloud environments
- Resolve performance issues, database queries and infrastructure bottlenecks
- Support routine patching, maintenance and system updates
- Manage firewalls, access queries and network-level issues
- Proactively monitor infrastructure and respond to alerts
- Document fixes, contribute to runbooks and improve operational processes
- Collaborate with DevOps engineers to enhance automation and service reliability
The environment is primarily ticket-led with very low phone volume, giving you the space to investigate properly rather than firefight constantly. You’ll be confident speaking directly with enterprise customers and comfortable operating as a senior escalation point.
What You’ll Work With:
- Linux system administration
- AWS cloud infrastructure
- Hybrid and private cloud platforms
- Windows Server
- Firewalls and networking infrastructure
- Monitoring and alerting tools
- ITIL-based service management processes
- Bespoke customer-owned infrastructure environments
- Terraform/Ansible
Why Join / Projects?
You’ll be joining a well-established but scaling cloud services business with a strong technical reputation and a loyal enterprise customer base. The company designs and supports bespoke cloud environments rather than offering off-the-shelf solutions. The culture is collaborative, technically strong and customer-first. Engineers are trusted to own problems, communicate clearly, and continuously improve how services are delivered.
Employee Benefits:
- Pension contribution
- 25 days holiday + bank holidays
- Training budget and certification support
- Clear progression opportunities within a growing cloud team
Enterprise System Engineer in Chester employer: Prism Digital
As a B Corp Certified cloud provider, we pride ourselves on fostering a collaborative and customer-first culture that empowers our Enterprise System Engineers to take ownership of complex technical challenges. With fully remote working options, competitive salaries, and a commitment to employee growth through training budgets and clear progression paths, we offer a rewarding environment for those looking to make a meaningful impact in the tech industry.
StudySmarter Expert Advice🤫
We think this is how you could land Enterprise System Engineer in Chester
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Prism Digital values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Prism Digital might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Prism Digital!
✨Direct Apply to Prism Digital
Let's not forget to apply directly through the Prism Digital website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Enterprise System Engineer in Chester
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Prism Digital.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Prism Digital. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Prism Digital
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
