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For Companies At a Glance
- Tasks: Provide top-notch tech support across various platforms and devices.
- Company: Join a globally recognised media and production group with a creative focus.
- Benefits: Competitive salary, potential for permanent role, and a supportive team environment.
- Why this job: Combine your tech skills with creativity in a dynamic, fast-paced setting.
- Qualifications: Experience with Microsoft 365, Windows 11, and strong troubleshooting skills.
- Other info: Opportunity to build relationships and grow within a close-knit team.
The predicted salary is between 31500 - 34000 £ per year.
An internationally recognised media and production group are hiring a Service Desk Technician to join its Technical Operations team. You’ll be supporting creative, production and corporate users across multiple UK locations in a fast-paced, high-visibility environment where technology underpins everything from content creation to global distribution.
The Role
- Deliver high-quality, multi-channel technical support across laptops, mobiles, collaboration tools and identity platforms.
- Provide support via phone, email, chat and face-to-face interactions.
- Own tickets from logging through to resolution, keeping users updated throughout.
- Troubleshoot methodically, identifying what’s changed, when it last worked, and isolating root causes.
- Escalate complex issues appropriately while remaining accountable for communication.
- Set up and manage user accounts across identity platforms.
- Configure and deploy laptops and end-user devices at scale.
- Maintain asset registers and ensure equipment availability.
- Contribute to internal and user-facing knowledge base documentation.
- Follow ITIL-aligned best practices and security standards.
You’ll be working in an environment that is predominantly Windows 11 (approx. 90%) with a smaller Mac estate.
What They’re Looking For:
- Microsoft 365 administration (Outlook, Word, Teams).
- Active Directory user and permissions management.
- Windows 11 support experience.
- Strong troubleshooting logic and structured fault diagnosis.
- Experience in a Service Desk or technical support environment.
- Clear communication skills with both technical and non-technical users.
You’ll thrive here if you’re calm under pressure, organised with your time, and confident explaining technical issues in simple terms.
What You’ll Work With
- Windows 11
- MacOS
- Microsoft 365
- Active Directory
- Okta
- Google Workspace
- LAN / WAN / TCP/IP networking
- VoIP systems
- Service desk ticketing platforms
- Identity and access management tools
Nice to Haves
- ITIL Foundation (or strong understanding of lifecycle principles).
- Okta administration.
- PIM / Parallels.
- Experience supporting media, broadcast or production environments.
- Multi-tenant Microsoft 365 environments.
Why Join / Projects
You’ll be joining a large but close-knit technical operations team within a creative-led organisation where technology directly supports content production and global media output. This is not a call-centre style support desk. You’ll build relationships across the business, work closely with senior stakeholders, and collaborate with colleagues across multiple sites. The team environment is friendly, supportive and stable, with excellent tenure and clear standards around best practice. There’s a genuine opportunity for the FTC to convert into a permanent role. If you’re looking for a role where you can combine strong technical fundamentals with real user interaction in a dynamic, creative environment, then this is a great next step.
Service Desk Technician in Bradford employer: Prism Digital
Contact Detail:
Prism Digital Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk Technician in Bradford
✨Tip Number 1
Network like a pro! Reach out to current employees at the company through LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the role. It’s all about making connections!
✨Tip Number 2
Prepare for the interview by practising common technical questions related to Microsoft 365 and Windows 11. We recommend setting up mock interviews with friends or using online resources to get comfortable explaining your troubleshooting process.
✨Tip Number 3
Show off your personality! During interviews, let your calmness under pressure and clear communication skills shine through. Remember, they want to see how you interact with users, so be friendly and approachable.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Service Desk Technician in Bradford
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft 365 and Windows 11. We want to see how your skills match the role, so don’t be shy about showcasing your troubleshooting prowess and any relevant projects you've worked on.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about joining our team and how your background in service desk support makes you a perfect fit for this role. Keep it friendly and professional!
Show Off Your Communication Skills: Since you'll be interacting with both technical and non-technical users, make sure your application reflects your clear communication style. We love candidates who can explain complex issues in simple terms, so give us examples of how you've done this before.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen to join our creative and dynamic team!
How to prepare for a job interview at Prism Digital
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365 and Windows 11. Be ready to discuss how you've used these tools in previous roles, and think about specific examples where you’ve solved technical issues. This will show that you’re not just familiar with the software but can also troubleshoot effectively.
✨Practice Clear Communication
Since you'll be dealing with both technical and non-technical users, practice explaining complex concepts in simple terms. You might want to role-play with a friend or family member to ensure you can communicate clearly and confidently during the interview.
✨Familiarise Yourself with ITIL Principles
Even if you don’t have an ITIL certification, understanding the basics of ITIL-aligned best practices can give you an edge. Be prepared to discuss how you would apply these principles in a service desk environment, especially regarding ticket management and user communication.
✨Show Your Problem-Solving Skills
Think of a few scenarios where you successfully troubleshot a problem. Be ready to walk the interviewer through your thought process, from identifying the issue to resolving it. This will demonstrate your structured fault diagnosis skills and your ability to remain calm under pressure.