At a Glance
- Tasks: Be the friendly face of our wellbeing centre, managing enquiries and supporting patients.
- Company: Join Priory, a leading mental health organisation in London's Harley Street.
- Benefits: Enjoy a competitive salary, birthday leave, flexible benefits, and career development opportunities.
- Other info: Dynamic team environment with pathways to leadership and professional qualifications.
- Why this job: Make a real difference in people's lives while building your career in healthcare.
- Qualifications: Experience in healthcare administration and excellent communication skills are essential.
The predicted salary is between 26300 - 26300 £ per year.
Location: Priory Wellbeing Centre - Harley Street
Compensation: £26,300 / year
Department: Site Support Roles
Salary: £26,300 per annum
Hours: Full-time, 37.5 hours per week
This is an exciting opportunity to become part of Priory's flagship outpatient wellbeing service, working in a fast-paced, supportive environment alongside experienced mental health professionals. This role operates on a rotating shift pattern, Monday to Friday, covering:
- 7:45am – 15:45pm
- 12:00pm – 8:00pm
You’ll also work approximately one Saturday every four weeks on a rota basis (10:00am – 5:00pm, subject to change).
Located in the heart of London's prestigious Harley Street medical district, Priory Wellbeing Centre Harley Street is Priory's flagship outpatient wellbeing service. We provide expert mental health support for adults, offering access to experienced psychiatrists, psychologists and therapists in a welcoming, modern and professional environment.
What you'll be doing
As our Receptionist & Administrator, you'll be the first point of contact for patients, clinicians and visitors, creating a positive first impression while ensuring the smooth day-to-day running of the centre. We're looking for someone who is friendly, proactive and thrives in a busy, customer-focused environment. Your responsibilities will include:
- Delivering a warm, professional welcome to patients, clinicians and visitors.
- Managing enquiries and referrals, coordinating psychiatry and therapy appointments with patients and healthcare professionals.
- Providing accurate administrative support using a range of systems, including CRM platforms, clinical documentation systems and billing processes.
- Supporting the wider administration team to ensure the efficient running of the centre.
- Delivering exceptional customer service while maintaining excellent organisation, accuracy and attention to detail.
- Building positive relationships with patients and colleagues to provide a seamless, high-quality service.
What you'll bring to the role
Essential for the role
- Previous experience in a healthcare or clinical administration role.
- Experience working in a busy reception or customer-facing position.
- Excellent communication and interpersonal skills.
- Strong organisational skills with the ability to prioritise a varied workload.
- Confident IT skills and experience using multiple systems.
- A professional, approachable manner with a genuine passion for delivering exceptional customer service.
If you take pride in delivering excellent service, enjoy working as part of a supportive team and are looking to build your career within a leading mental healthcare organisation, we'd love to hear from you.
What we will give you in return
- We want you to succeed at Priory and thrive in your role. You will be well supported with regular career conversations.
- We also offer full training and numerous pathways into leadership and qualified clinical positions to help you shape your career with us.
- Birthday Holiday - your birthday as an extra days annual leave
- Enhanced maternity pay
- Contributory pension scheme
- Flexible benefits including reduced rates and access to new schemes including gym membership, IT technology (laptops / tablets / smartphones) and Healthcare Cash Plan (Simply Health Scheme)
- Access to development opportunities
- Sponsorship of professional qualifications through our Individual Professional Development (IPD) panel
- Leadership & management development
- Long service award
- Refer a friend bonuses
Shortlisting may begin upon receipt of applications, and the Recruiting Manager may close the vacancy early if enough suitable candidates are identified.
Receptionist & Administrator in Wigan employer: Priory
At Priory Hospital Bristol, we pride ourselves on being an excellent employer, offering a supportive work culture that prioritises employee well-being and professional growth. Our new acute ward provides a unique opportunity to make a meaningful impact in the lives of adults facing mental health challenges, while benefiting from ongoing career development and a collaborative multidisciplinary team environment.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist & Administrator in Wigan
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Priory.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Priory.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Priory, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Receptionist & Administrator in Wigan
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Priory.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Priory.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Priory. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Priory. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Priory
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Priory’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
