At a Glance
- Tasks: Be the first point of contact for clients seeking treatment options and support.
- Company: Join a leading healthcare provider dedicated to client care and support.
- Benefits: Enjoy 25 days annual leave, competitive pension, and career development opportunities.
- Other info: Flexible shifts and pathways into leadership roles available.
- Why this job: Make a real difference in people's lives while developing your career in healthcare.
- Qualifications: Strong communication skills and empathy for supporting vulnerable clients.
The predicted salary is between 26227 - 26227 £ per year.
A Customer service function which is open 365 days a year, acting as the first point of contact for all self‑paying clients looking to take their initial first steps into Treatment, and NHS professionals in supporting emergency bed placements, throughout our national network of Hospitals. We are a non‑clinical function who provide available options for them to make informed choices on the best treatment pathways.
Location of the role: Customer Service Centre, Ground Floor, Admiralty House, 9 Fudan Way, Stockton on Tees, TS17 6EN.
Key Responsibilities- Inbound call centre, providing a customer centric experience.
- Answering inbound client calls surrounding initial treatment enquiries.
- Answering client emails surrounding initial treatment enquiries.
- Accurate logging of client data into internal systems, and in line with GDPR guidelines.
- Liaising with internal and external stakeholders in helping clients access treatment.
- Ability to recognize vulnerability and following safeguarding protocols when necessary.
- Tailoring available services in line with client needs.
- Arranging funding for NHS services.
- Ability to work to call KPIs and internal quality standards.
- Excellent verbal and written communication skills.
- Ability to lone work, and also work as part of a team.
- Confidently handle calls where you will talk about difficult subjects, support vulnerable customers, and deliver solutions with care and empathy.
- Ability to work a varied shift pattern including weekends, evenings and nights.
- Good knowledge of Mental health conditions and services is desirable.
- 25 days Annual Leave + Bank Holidays + additional day’s leave for your Birthday.
- Annual leave entitlement increases based on length of service: 27 days after 5 years’ service and 30 days after 10 years’ service.
- Length of service recognition awards – every 5 years.
- Employee Assistance Programme.
- Competitive Pension Scheme.
- Initial Disclosure Check Cost covered, if applicable to role.
- My Possible Self App and health-related benefits.
- Online discounts and cashback rewards – Priory Perks.
- Smart Technology scheme (qualifying period).
- Cycle to work scheme (qualifying period).
- Smart Holidays (qualifying period).
- Healthcare Cash Plan – Simply Health Scheme.
- Eye Care Vouchers.
- Cash for Colleagues – Employee referral scheme.
- Access to development opportunities.
- Sponsorship of professional qualifications through our Individual Professional Development (IPD) panel.
- Leadership & management development.
- Parental Leave Gift.
Client Referral Co-ordinator in London employer: Priory
At Priory, we pride ourselves on being an exceptional employer, offering a supportive work environment that prioritises employee growth and well-being. As a Client Referral Co-ordinator in our Customer Services Centre in Stockton on Tees, you will benefit from comprehensive training, numerous career advancement pathways, and a generous leave policy that rewards your commitment over time. Our culture fosters collaboration and empathy, ensuring you can make a meaningful impact while enjoying a range of perks designed to enhance your work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Client Referral Co-ordinator in London
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and the services they offer. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling calls with clients, it's crucial to sound confident and empathetic. Role-play with a friend or family member to get comfortable discussing sensitive topics.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the team at Priory.
We think you need these skills to ace Client Referral Co-ordinator in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Client Referral Co-ordinator role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Showcase Your Communication Skills:Since this role involves a lot of client interaction, it's crucial to demonstrate your excellent verbal and written communication skills. Use clear and concise language in your application to reflect how you would communicate with clients.
Be Genuine and Empathetic:We’re looking for someone who can handle sensitive topics with care. In your application, share any experiences where you've supported vulnerable individuals or dealt with difficult situations. This will show us your ability to empathise and provide solutions.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at Priory
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Client Referral Co-ordinator. Familiarise yourself with the key tasks like handling inbound calls and liaising with stakeholders. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role requires excellent verbal and written communication, prepare examples from your past experiences where you've successfully communicated with clients or colleagues. Practising common interview questions can also help you articulate your thoughts clearly during the interview.
✨Demonstrate Empathy and Understanding
Given the nature of the role, it's crucial to show that you can handle sensitive topics with care. Think of scenarios where you've supported vulnerable individuals and be ready to discuss how you approached those situations with empathy and professionalism.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that assess your problem-solving skills and ability to work under pressure. Prepare by thinking through potential challenges you might encounter in the role and how you would address them, especially regarding safeguarding protocols and client needs.
