Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide exceptional customer service and support clients in their treatment journey.
- Company: Join Priory, a leading healthcare provider dedicated to client care.
- Benefits: Enjoy 25 days annual leave, competitive pension, and professional development opportunities.
- Why this job: Make a real difference in people's lives while growing your career in healthcare.
- Qualifications: 2 years of client-facing experience and strong communication skills required.
- Other info: Flexible shifts and a supportive environment for career growth.
The predicted salary is between 22200 - 30000 £ per year.
Priory are recruiting a Client Referral Co‑ordinator to join the team in our Customer Service Centre. A Customer service function which is open 365 days a year, acting as the first point of contact for all self‑paying clients looking to take their initial first steps into Treatment, and NHS professionals in supporting emergency bed placements, throughout our national network of hospitals. We are a non‑clinical function who provide available options for them to make informed choices on the best treatment pathways.
Location of the role: Customer Service Centre, Ground Floor, Admiralty House, 9 Fudan Way, Stockton on Tees, TS17 6EN
What you’ll be doing
- Inbound call centre, providing a customer‑centric experience.
- Answering inbound client calls surrounding initial treatment enquiries.
- Answering client emails surrounding initial treatment enquiries.
- Accurate logging of client data into internal systems, and in line with GDPR guidelines.
- Liaising with internal and external stakeholders in helping clients access treatment.
- Ability to recognise vulnerability and following safeguarding protocols when necessary.
- Tailoring available services in line with client needs.
- Arranging funding for NHS services.
What you’ll bring to the role
- Ability to work to call KPIs and internal quality standards.
- A minimum of 2 years previous experience in a client‑facing role.
- Excellent verbal and written communication skills.
- Ability to work lone and also work as part of a team.
- Confidently handle calls where you will talk about difficult subjects, support vulnerable customers, and deliver solutions with care and empathy.
- Ability to work a varied shift pattern including weekends, evenings and nights.
- Good knowledge of mental health conditions and services is desirable.
What we will give you in return
- 25 days Annual Leave + Bank Holidays + additional day’s leave for your Birthday!
- Annual leave entitlement increases based on length of service: 27 days after 5 years’ service and 30 days after 10 years’ service.
- Length of service recognition awards – every 5 years.
- Employee Assistance Programme.
- Competitive Pension Scheme.
- Initial Disclosure Check Cost covered, if applicable to role.
- ‘My Possible Self’ App and health‑related benefits.
- Online discounts and cashback rewards – Priory Perks.
- Smart Technology scheme (qualifying period).
- Cycle to work scheme (qualifying period).
- Smart Holidays (qualifying period).
- Gym Flex (qualifying period).
- Healthcare Cash Plan – Simply Health Scheme.
- Eye Care Vouchers.
- ‘Cash for Colleagues’ – Employee referral scheme.
- Access to development opportunities.
- Sponsorship of professional qualifications through our Individual Professional Development (IPD) panel.
- Leadership & management development.
- Parental Leave Gift.
Please take the time to familiarise yourself with the full job description attached prior to making an application. Shortlisting may begin upon receipt of applications, and the Recruiting Manager may close the vacancy early if enough suitable candidates are identified.
Client Referral Co-ordinator employer: Priory
Contact Detail:
Priory Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Referral Co-ordinator
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Priory and their values. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how your experience aligns with the client-facing role and how you can handle sensitive topics with care.
✨Tip Number 3
Show off your soft skills! In a role like Client Referral Co-ordinator, empathy and communication are key. Be ready to share examples of how you've successfully supported clients in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Priory.
We think you need these skills to ace Client Referral Co-ordinator
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, take a good look at the job description. It’s packed with info about what we’re looking for in a Client Referral Co-ordinator, so make sure you understand the role and how your experience fits in.
Tailor Your Application: Don’t just send a generic application! We want to see how your skills and experiences relate specifically to this role. Highlight your client-facing experience and any relevant knowledge of mental health services to really stand out.
Show Off Your Communication Skills: Since this role involves a lot of communication, make sure your written application reflects your excellent verbal and written skills. Keep it clear, concise, and professional, but don’t be afraid to let your personality shine through!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need right there!
How to prepare for a job interview at Priory
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Client Referral Co-ordinator role. Familiarise yourself with the responsibilities, especially around handling inbound calls and providing a customer-centric experience. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Communication Skills
Since this role involves excellent verbal and written communication, prepare to demonstrate these skills during the interview. Practice answering common interview questions clearly and concisely, and think of examples from your past experiences where you've successfully communicated with clients or stakeholders.
✨Prepare for Sensitive Topics
Given the nature of the role, you'll likely discuss difficult subjects related to mental health. Be ready to talk about how you would handle sensitive situations with empathy and care. Think of specific instances where you've supported vulnerable customers and how you approached those conversations.
✨Understand the Company Culture
Research Priory's values and culture before your interview. Knowing what they stand for will help you align your answers with their mission. Be prepared to discuss how your personal values match theirs, especially regarding client care and support, which is crucial for this role.