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- Tasks: Join our Front of House team, providing top-notch customer service and hospitality.
- Company: The Priory Hotel is a luxury boutique hotel in the scenic Isle of Purbeck.
- Benefits: Enjoy discounts on stays, free meals, and access to wellness support.
- Why this job: Be part of a vibrant team in a stunning setting with opportunities for growth.
- Qualifications: No specific experience needed; full training provided, but familiarity with hospitality software is a plus.
- Other info: Flexible shifts available, including evenings and weekends, with tips as a bonus.
Description
A very exciting opportunity has arisen to join our Front of House team. We are looking for a superstar Front of House Assistant who thrives on providing excellent customer experience to become part of our team at our beautiful, luxury, boutique Country House Hotel and Restaurant. We have high standards and are looking for someone willing and ready to rise to that challenge.
About Us: The Priory Hotel is a luxury hotel that is your home away from home. Guests come to unwind, relax and enjoy excellent cuisine in our Garden Room Restaurant. We are based on the gateway to the picturesque Isle of Purbeck and much desired Jurassic Coast in the beautiful market town of Wareham, Dorset. Set in 4 acres of beautifully tended gardens, we have 17 individually furnished rooms. We are proud members of the Pride of Britain collection of Hotels.
To learn more about our exceptional establishment, please visit our website at www.theprioryhotel.co.uk.
Role And Responsibilities
As a Assistant Front of House, you will play a pivotal role in our Front of House Team. Your responsibilities will include but are not limited to:
- Providing excellent standards of customer experience and hospitality to our customers.
- As the first person our customers will meet, you must represent our hotel and brand to exacting standards.
- Familiarise yourself with the hotel, its rooms, restaurant, food, and surrounding area to be able to answer guest questions confidently
- Understand and manage the guest reservation process for Rooms and Restaurant.
- Bar duties (depending on age)
- Serving Afternoon Tea, Morning Coffee, and Drinks depending on the shift
- Breakfast Service
- Respond to email and phone inquiries
- Guest check-in and check out
- Ability to progress to Junior Supervisor, and to Duty Manager.
The role includes evenings and weekends. Experience of Guestline, Resdiary and Newbridge a plus but full training will be given.
What We Offer
- Enviable Working Environment: Work in a stunning setting, right on the river with incredible views.
- Perks and Discounts: Enjoy discounts on hotel rooms, food and beverage, and access to other Pride of Britain properties. Benefit from discounted stays at Cornish holiday cottages.
- Staff meals: Free meals while on duty.
- Convenience: Free parking is available if required.
- Health and Wellbeing: Access to Hospitality Action, a charity supporting hospitality professionals.
- Team Bonding: Engage in company social events to foster camaraderie.
PAY: Pay is dependent on experience. We also pay tips at the end of each month which can provide a lovely bonus during your time with us.
If you think you would like to join our team, we are looking forward to hearing from you…
In line with Asylum & Immigration Legislation, all applicants must be eligible to live and work in the UK.
Job Types: Temporary contract, Fixed term contract, Temp to perm
Pay: From £11.44 per hour
Expected hours: 40 per week
Additional Pay
- Tips
Benefits
- Company events
- Company pension
- Discounted or free food
- Employee discount
- Flexitime
- Free parking
- On-site parking
- Relocation assistance
- Sick pay
Schedule
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- Night shift
- Overtime
- Weekend availability
Ability To Commute/relocate
- Wareham, BH20 4ND: reliably commute or plan to relocate before starting work (required)
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Front of House Assistant employer: Priory Wareham
Contact Detail:
Priory Wareham Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Assistant
✨Tip Number 1
Familiarise yourself with The Priory Hotel's offerings and unique features. Knowing the menu, room types, and local attractions will help you engage confidently with guests and demonstrate your enthusiasm for the role.
✨Tip Number 2
Showcase your customer service skills during any interactions you have with the hotel staff or during your visit. A friendly attitude and willingness to assist can leave a lasting impression and highlight your suitability for the Front of House Assistant position.
✨Tip Number 3
Network with current employees or past staff members if possible. They can provide insights into the company culture and expectations, which can be invaluable in tailoring your approach during the interview process.
✨Tip Number 4
Prepare to discuss your flexibility and availability, especially regarding evenings and weekends. Highlighting your willingness to work during peak times can set you apart from other candidates who may not be as adaptable.
We think you need these skills to ace Front of House Assistant
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and expectations of a Front of House Assistant. Tailor your application to highlight relevant experience and skills that align with these requirements.
Craft a Personalised Cover Letter: Write a cover letter that reflects your passion for customer service and your enthusiasm for working in a luxury hotel environment. Mention specific aspects of The Priory Hotel that attract you, such as its beautiful setting or commitment to high standards.
Highlight Relevant Experience: In your CV, emphasise any previous roles in hospitality or customer service. Include specific examples of how you've provided excellent customer experiences, managed reservations, or handled inquiries effectively.
Proofread Your Application: Before submitting, thoroughly proofread your application for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial in a Front of House role.
How to prepare for a job interview at Priory Wareham
✨Know the Hotel Inside Out
Before your interview, take some time to familiarise yourself with The Priory Hotel. Understand its unique features, the services offered, and the surrounding area. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Front of House Assistant, excellent customer service is key. Prepare examples from your past experiences where you provided outstanding service or resolved customer issues. This will demonstrate your ability to thrive in a hospitality environment.
✨Dress to Impress
First impressions matter, especially in a luxury hotel setting. Dress smartly and professionally for your interview to reflect the high standards of The Priory Hotel. This shows that you understand the importance of presentation in the hospitality industry.
✨Ask Thoughtful Questions
Prepare a few insightful questions to ask during your interview. Inquire about the team dynamics, training opportunities, or what a typical day looks like for a Front of House Assistant. This not only shows your enthusiasm but also helps you gauge if the role is the right fit for you.