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- Tasks: Assist patients in accessing healthcare and manage front desk queries.
- Company: Join the award-winning Priory Medical Group in beautiful York.
- Benefits: Flexible hours, mental health support, and a friendly work environment.
- Other info: 25.25 hours per week with a supportive team and career growth opportunities.
- Why this job: Make a real difference in patients' lives while developing essential skills.
- Qualifications: Strong communication skills and attention to detail; experience is a plus but not required.
The predicted salary is between 20000 - 25000 £ per year.
Patient Care Navigator (PCN) - You may know us as Doctor's Receptionists. However, things have changed and contrary to what people may think we don't just say "take a seat" nor do we have the power to decide who gets an appointment and who doesn't. We play a vital role in assisting patients to access healthcare at PMG. From answering queries at the front desk, to helping patients with prescription requests, to communicating with other teams on behalf of our patients, as well as the day-to-day admin responsibilities we undertake; we are an essential part of primary care and help our PMG patients access the help they need.
Main duties of the job:
- Excellent communications and customer service skills
- Attention to detail
- IT literate
- Ability to be discreet/ respect patient confidentiality
- Previous experience in a similar role is desirable but NOT essential
We are looking for 25.25 hours per week with the below working pattern at Priory Medical Centre, YO24 3WX:
- Monday 7:45am to 1pm
- Tuesday 7:45am to 6pm
- Wednesday 7:45am to 1pm
- Friday 1pm to 6pm
About us: Priory Medical Group (PMG) is an award winning large multi-site training practice based in the beautiful city of York. Our team is made up of a highly-skilled, experienced and varied work force doing their very best for our patients. Here at PMG, we value the wellbeing and health of our staff and as a result we offer various resources to support the mental health of our employees. As part of the PMG team, you will have access to free confidential counselling and extensive wellbeing resources. We are also a Disability Confident Committed Employer and actively encourage applicants with a disability.
Patient Care Navigator (Medical Receptionist) in York employer: Priory Medical Group
Contact Detail:
Priory Medical Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Care Navigator (Medical Receptionist) in York
✨Tip Number 1
Get to know the role inside out! Familiarise yourself with what a Patient Care Navigator does and how you can contribute to the team. This will help you stand out during interviews and show that you're genuinely interested in the position.
✨Tip Number 2
Practice your communication skills! Since this role is all about interacting with patients and other teams, make sure you can articulate your thoughts clearly. Role-play common scenarios with friends or family to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current or former employees of PMG on LinkedIn. They can provide insider tips and might even refer you for the job. Plus, it shows you're proactive and keen to be part of the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll have access to all the latest job openings and updates directly from PMG.
We think you need these skills to ace Patient Care Navigator (Medical Receptionist) in York
Some tips for your application 🫡
Show Off Your Communication Skills: As a Patient Care Navigator, you'll need to communicate effectively with patients and colleagues. Make sure your application highlights your communication skills and any relevant experience in customer service. We want to see how you can connect with people!
Attention to Detail is Key: In this role, you'll be handling sensitive patient information and administrative tasks. Be sure to demonstrate your attention to detail in your application. Whether it's through examples of past work or how you approach tasks, we want to know you can keep things accurate and organised.
Be Yourself!: We’re looking for genuine individuals who are passionate about helping others. Don’t be afraid to let your personality shine through in your application. Share your motivations for wanting to join PMG and how you can contribute to our team!
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can consider you for the role. Plus, it shows you're keen on joining our team at PMG!
How to prepare for a job interview at Priory Medical Group
✨Know Your Role
Before the interview, make sure you understand what a Patient Care Navigator does. Familiarise yourself with the responsibilities mentioned in the job description, like assisting patients and handling queries. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
Since excellent communication is key for this position, prepare examples from your past experiences where you effectively communicated with patients or colleagues. Think about how you handled difficult situations or resolved conflicts, as these stories will highlight your customer service skills.
✨Emphasise Attention to Detail
In a medical setting, attention to detail is crucial. Be ready to discuss how you've ensured accuracy in previous roles, whether it was managing patient records or processing requests. You could even mention specific tools or methods you used to stay organised and precise.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how PMG supports staff wellbeing. This shows your genuine interest in the role and helps you assess if the workplace is the right fit for you.