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- Tasks: Handle patient enquiries with professionalism and care in a dynamic team.
- Company: Join the award-winning Priory Medical Group in beautiful York.
- Benefits: Access to mental health resources, flexible hours, and supportive work culture.
- Other info: Be part of a close-knit team where every day brings new challenges.
- Why this job: Make a real difference in patients' lives while developing your communication skills.
- Qualifications: Great communication skills and attention to detail; experience is a plus but not required.
The predicted salary is between 24000 - 28000 £ per year.
We are currently looking for an enthusiastic person with excellent communication skills to join our well-respected Patient Central Team. The team is responsible for taking enquiries from patients and making sure they are dealt with in a timely and professional manner. We are looking for various hours between Monday and Friday 8am to 6pm. The shifts are 8am to 1pm, 1pm to 6pm or all day 8am to 6pm.
Main duties of the job
Here at PMG, we are looking for people with a positive outlook who have:
- Excellent communication and customer service skills
- Attention to detail
- IT literate
- Ability to be discreet/respect patient confidentiality
Previous experience in a similar role is desirable but NOT essential.
About us
Priory Medical Group (PMG) is an award-winning large multi-site training practice based in the beautiful city of York. Our team is made up of a highly-skilled, experienced and varied workforce doing their very best for our patients. Here at PMG, we value the wellbeing and health of our staff and as a result, we offer various resources to support the mental health of our employees. As part of the PMG team, you will have access to free confidential counselling and extensive wellbeing resources accessible through the NHS. We are also a Disability Confident Committed Employer and actively encourage applicants with a disability and/or long-term health condition to apply for our job vacancies. We already support a number of existing employees who have a disability and/or a long-term health condition, so that they are able to stay in work.
If this sounds like you and you fancy working as part of a close-knit team in a fast-paced environment where no two days are the same, then please apply by submitting your CV.
Call Handler (Patient Central) in York employer: Priory Medical Group
Contact Detail:
Priory Medical Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Handler (Patient Central) in York
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on PMG. Understand their values and what makes them tick. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since the role is all about handling patient enquiries, it’s crucial to demonstrate your excellent communication abilities. Try role-playing with a friend or family member to get comfortable with common scenarios you might face.
✨Tip Number 3
Show off your attention to detail! During the interview, be ready to share examples of how you've handled tasks that required precision. This could be anything from managing patient information to ensuring confidentiality—make sure they see you as someone who takes care of the little things.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on the PMG site. It shows initiative and gives you a chance to stand out. Plus, you’ll be one step closer to joining a fantastic team in a supportive environment!
We think you need these skills to ace Call Handler (Patient Central) in York
Some tips for your application 🫡
Show Off Your Communication Skills: Since we're looking for someone with excellent communication skills, make sure your application reflects that. Use clear and concise language, and don’t shy away from showcasing any relevant experience you have in customer service or similar roles.
Be Detail-Oriented: Attention to detail is key in this role. Double-check your CV and cover letter for any typos or errors before submitting. We want to see that you can present information accurately and professionally!
Highlight Your IT Skills: As a Call Handler, being IT literate is important. Mention any software or systems you’re familiar with in your application. This will show us that you’re ready to hit the ground running!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen on joining our team at PMG!
How to prepare for a job interview at Priory Medical Group
✨Show Off Your Communication Skills
As a Call Handler, communication is key! Make sure to practice clear and concise responses. You might want to role-play with a friend or family member to get comfortable with answering questions about your experience and how you handle patient enquiries.
✨Demonstrate Attention to Detail
In this role, attention to detail is crucial. Prepare examples from your past experiences where you’ve had to pay close attention to details, whether it’s in customer service or any other job. This will show that you understand the importance of accuracy in handling patient information.
✨Be IT Savvy
Since the job requires being IT literate, brush up on any relevant software or systems you might encounter. Familiarise yourself with common tools used in healthcare settings, and be ready to discuss your comfort level with technology during the interview.
✨Emphasise Your Positive Outlook
PMG values a positive attitude, so don’t shy away from showcasing your enthusiasm! Share stories that highlight your ability to stay upbeat in challenging situations, especially when dealing with patients. This will help convey that you’re a great fit for their team culture.