At a Glance
- Tasks: Assist patients with healthcare access, manage appointments, and handle administrative duties.
- Company: Join the award-winning Priory Medical Group in beautiful York.
- Benefits: Flexible hours, mental health support, and a friendly work environment.
- Other info: Part-time role with 21 hours per week and a supportive team culture.
- Why this job: Make a real difference in patients' lives while gaining valuable experience.
- Qualifications: Strong communication skills and IT literacy; experience is a plus but not required.
The predicted salary is between 20000 - 25000 £ per year.
- Patient Care Navigator (Medical Receptionist - Priory Medical Centre)
- Patient Care Navigator (PCN) - "What is that?" you ask
You may know us as Doctor's Receptionists.
However things have changed and contrary to what people may think we don't just say "take a seat" nor do we have the power to decide who gets an appointment and who doesn't.
We play a vital role in assisting patients to access healthcare at PMG.
From answering queries at the front desk, to helping patients with prescription requests, to communicating with other teams on behalf of our patients, as well as the day-to-day admin responsibilities we undertake; we are an essential part of primary care and help our PMG patients access the help they need.
Main duties of the job
Here at PMG are looking for people with
- Excellent communications and customer service skills,
- IT literate
- Ability to be discreet/ respect patient confidentiality
- Previous experience in a similar role is desirable but NOT essential
We are looking for 21 hours per week with the below working pattern at Priory Medical Centre, YO24 3WX:
- Monday 7:45am to 1pm
- Wednesday 7:45am to 1pm
- Thursday 7:45am to 1pm
- Friday 7:45am to 1pm
About us
Priory Medical Group (PMG) is an award winning large multi-site training practice based in the beautiful city of York.
Our team is made up of a highly-skilled, experienced and varied work force doing their very best for our patients.
Here at PMG, we value the wellbeing and health of our staff and as a result we offer various resources to support the mental health of our employees.
As part of the PMG team, you will have access to free confidential counselling and extensive wellbeing resources.
We are also a Disability Confident Committed Employer and actively encourage applicants with a disability and/or long-term health condition to apply for our job vacancies.
We already support a number of existing employees who have a disability and/or a long-term health condition, so that they are able to stay in work.
Job responsibilities
Main Duties
- Receiving patients appropriately, with a smile and with a warm demeanour, efficiently and accurately checking in patients arriving for appointments, making appointments both from in person discussions and via our electronic appointment request tool, issuing prescriptions, taking messages for medical staff or other information as required.
- Answering telephone calls warmly whilst efficiently and appropriately, making appointments, taking and issuing prescription requests, relaying messages and visit requests to medical staff in the appropriate way.
- Efficiently and accurately retrieving information, such as printouts and notes for medical staff, from within the surgery.
- Efficiently and accurately obtain information as required by the doctor from other organisations, such as local hospitals.
- Efficiently and accurately prepare any necessary forms for medical procedures, such as antenatal, blood testing, x-rays and cytology.
- Ensuring that all consulting rooms are ready for use, tidy and well stocked.
- Efficiently and accurately secure the premises safely when surgery is closed.
- To ensure any CQC requirements and/or documentation for which the post holder is responsible for is completed timely and accurately.
To also ensure any procedures and processes applicable to the role are followed timely and accurately.
- To ensure you devote the whole of your time, attention and abilities to your role, our business and its goals.
- Such other duties as may reasonably be delegated from time to time.
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Patient Care Navigator (Medical Receptionist - Priory Medical Centre) employer: Priory Medical Group
At Priory Medical Group, we pride ourselves on being an excellent employer, offering a supportive work culture that prioritises patient care and employee well-being. Located in the vibrant city of York, our team enjoys opportunities for professional growth and development, alongside competitive benefits that enhance work-life balance. Join us to be part of a dedicated team where your contributions make a meaningful impact on patient experiences every day.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Care Navigator (Medical Receptionist - Priory Medical Centre)
✨Get Hands-On with Local Clinics
One of the best ways to land a part-time nursing role is to visit local clinics and hospitals. Drop by or call in to inquire about opportunities—many places value a personal touch and are often searching for part-time staff to assist in patient care.
✨Join Nursing Community Groups
Engage with local nursing community groups or online forums. They can be valuable resources for finding out about part-time roles and networking with other professionals in the field who might know of openings at places like Priory Medical Group.
✨Stay Sharp with Continuous Learning
Part-time roles sometimes demand specific skills or certifications. Keep an eye on workshops or webinars that enhance your nursing skills, and don't forget to share your achievements on your social media or professional profiles to catch the eye of employers.
✨Apply Online with Us!
Don’t forget to apply for the part-time nursing positions directly through our website. We make it easy to connect with employers like Priory Medical Group who are looking for fantastic patient care professionals, so get your application in and showcase your passion for nursing!
We think you need these skills to ace Patient Care Navigator (Medical Receptionist - Priory Medical Centre)
Some tips for your application 🫡
Highlight Your Clinical Skills:When you’re crafting your CV for a nursing role, make sure to focus on your clinical skills and hands-on experience. Detail any specific areas of patient care you excel in, such as wound management or patient education.
Showcase Your Communication Skills:In nursing, strong communication is key, both with patients and fellow staff. Use your cover letter to tell us about a time you effectively communicated with a patient or a team member, showing your ability to work well in a part-time capacity.
Tailor Your Availability:As you’re applying for a part-time position, specify your availability clearly in your application. Highlight how your schedule can support the team's needs at Priory Medical Group, making you an ideal choice for flexible shifts.
Include Relevant Certifications:Don’t forget to mention any nursing certifications or training you’ve completed that are relevant to the role. This could make your application really stand out, especially for a part-time position at Priory Medical Group where specific skills might be in demand.
How to prepare for a job interview at Priory Medical Group
✨Show Off Your Empathy Skills
As a nursing intern, you'll need to convey your empathy and patient care skills. Use specific examples from your studies or previous experiences where you made a positive impact on a patient's experience. This is a great way for us to highlight our interpersonal skills and show that we're tuned into patient needs.
✨Know Your Clinical Knowledge
Expect some technical questions related to nursing practices, patient management, and healthcare ethics. Make sure we brush up on key clinical competencies or procedures, so we're ready to discuss how to handle patient scenarios confidently.
✨Flexibility is Your Friend
Part-time roles often require us to adapt to varying schedules. Be prepared to talk about our availability and flexibility in taking on shifts, as this is crucial for nursing positions. Showing that we're willing to be available when needed can set us apart!
✨Bring a Reflective Portfolio
Since this is a part-time nursing role, it’s a great chance to showcase any relevant work or volunteer experiences. Create a reflective portfolio that includes notes, feedback from mentors, or case studies. This allows us to demonstrate our learning journey and commitment to improving our patient care skills.
