At a Glance
- Tasks: Assist patients with healthcare access and manage front desk operations.
- Company: Join the award-winning Priory Medical Group in beautiful York.
- Benefits: Access to mental health resources, flexible hours, and a supportive work environment.
- Other info: Part-time role with opportunities for personal growth and development.
- Why this job: Make a real difference in patients' lives while developing valuable skills.
- Qualifications: Strong communication skills and a friendly attitude; experience is a plus but not required.
The predicted salary is between 20000 - 25000 £ per year.
Patient Care Navigator (PCN) - "What is that?" you ask. You may know us as Doctor's Receptionists. However, things have changed and contrary to what people may think we don't just say "take a seat" nor do we have the power to decide who gets an appointment and who doesn't. We play a vital role in assisting patients to access healthcare at PMG. From answering queries at the front desk, to helping patients with prescription requests, to communicating with other teams on behalf of our patients, as well as the day‑to‑day admin responsibilities we undertake; we are an essential part of primary care and help our PMG patients access the help they need.
Main duties of the job
- Excellent communications and customer service skills
- IT literate
- Ability to be discreet / respect patient confidentiality
- Previous experience in a similar role is desirable but NOT essential
We are looking for 14.75 hours per week with the below working pattern at Fulford Surgery:
- Thursday - 1pm to 6pm
- Friday - 7:45am to 6pm
About us
Priory Medical Group (PMG) is an award winning large multi‑site training practice based in the beautiful city of York. Our team is made up of a highly-skilled, experienced and varied workforce doing their very best for our patients. Here at PMG, we value the wellbeing and health of our staff and as a result we offer various resources to support the mental health of our employees. As part of the PMG team, you will have access to free confidential counselling and extensive wellbeing resources. We are also a Disability Confident Committed Employer and actively encourage applicants with a disability and/or long‑term health condition to apply for our job vacancies. We already support a number of existing employees who have a disability and/or a long‑term health condition, so that they are able to stay in work.
Job responsibilities
Main Duties
- Receiving patients appropriately, with a smile and with a warm demeanour, efficiently and accurately checking in patients arriving for appointments, making appointments both from in person discussions and via our electronic appointment request tool, issuing prescriptions, taking messages for medical staff or other information as required.
- Answering telephone calls warmly whilst efficiently and appropriately, making appointments, taking and issuing prescription requests, relaying messages and visit requests to medical staff in the appropriate way.
- Efficiently and accurately retrieving information, such as printouts and notes for medical staff, from within the surgery.
- Efficiently and accurately obtain information as required by the doctor from other organisations, such as local hospitals.
- Efficiently and accurately prepare any necessary forms for medical procedures, such as antenatal, blood testing, x‑rays and cytology.
- Ensuring that all consulting rooms are ready for use, tidy and well stocked.
- Efficiently and accurately secure the premises safely when surgery is closed.
- To ensure any CQC requirements and/or documentation for which the post holder is responsible for is completed timely and accurately.
- To also ensure any procedures and processes applicable to the role are followed timely and accurately.
- To ensure you devote the whole of your time, attention and abilities to your role, our business and its goals.
- Such other duties as may reasonably be delegated from time to time.
Patient Care Navigator (Medical Receptionist - Fulford Surgery) employer: Priory Medical Group
At Priory Medical Group (PMG), we pride ourselves on being an exceptional employer, offering a supportive work environment in the picturesque city of York. Our commitment to employee wellbeing is reflected in our extensive mental health resources and free confidential counselling services, ensuring that our staff feel valued and cared for. As a Disability Confident Committed Employer, we actively promote inclusivity and provide opportunities for growth within our diverse and skilled team, making PMG a rewarding place to advance your career in healthcare.
StudySmarter Expert Advice🤫
We think this is how you could land Patient Care Navigator (Medical Receptionist - Fulford Surgery)
✨Tip Number 1
Get to know the company! Research Priory Medical Group and understand their values and mission. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Patient Care Navigator, you'll need to interact with patients and staff regularly. Role-play common scenarios with friends or family to boost your confidence and refine your responses.
✨Tip Number 3
Network like a pro! Connect with current or former employees of PMG on LinkedIn. They can provide insights into the work culture and may even give you tips on how to stand out during the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you're proactive and serious about joining the PMG team. Don’t miss out on this opportunity!
We think you need these skills to ace Patient Care Navigator (Medical Receptionist - Fulford Surgery)
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can go a long way in showing us that you're a great fit for our team.
Tailor Your Experience:Make sure to highlight any relevant experience you have, even if it’s not directly in a medical setting. Focus on your customer service skills and any admin tasks you've handled before. We love seeing how your past roles can translate into this position!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of what you want to say. Avoid fluff and focus on what makes you the best candidate for the Patient Care Navigator role.
Apply Through Our Website:Don’t forget to apply through our website! It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position there!
How to prepare for a job interview at Priory Medical Group
✨Know Your Role
Before the interview, make sure you understand what a Patient Care Navigator does. Familiarise yourself with the responsibilities mentioned in the job description, like checking in patients and handling prescription requests. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
Since excellent communication is key for this position, prepare examples of how you've effectively communicated in previous roles. Think about times when you resolved a patient query or handled a difficult situation with a smile. Practising these scenarios can help you articulate your experience confidently.
✨Emphasise Discretion and Confidentiality
As a Patient Care Navigator, respecting patient confidentiality is crucial. Be ready to discuss how you've maintained discretion in past roles. You might want to share specific instances where you handled sensitive information appropriately, showcasing your understanding of the importance of confidentiality in healthcare.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics at PMG or how they support staff wellbeing. This shows your genuine interest in the role and helps you gauge if the workplace culture aligns with your values.
