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- Tasks: Assist patients with healthcare access and manage front desk operations.
- Company: Join the award-winning Priory Medical Group in beautiful York.
- Benefits: Flexible hours, mental health support, and a friendly work environment.
- Other info: Opportunities for career growth and a supportive team culture.
- Why this job: Make a real difference in patients' lives while developing essential skills.
- Qualifications: Great communication skills; experience is a plus but not required.
Patient Care Navigator (Medical Receptionist)
Patient Care Navigator (PCN) – “What is that?” you ask
You may know us as Doctor’s Receptionists. However things have changed and contrary to what people may think we don’t just say “take a seat” nor do we have the power to decide who gets an appointment and who doesn’t.
We play a vital role in assisting patients to access healthcare at PMG. From answering queries at the front desk, to helping patients with prescription requests, to communicating with other teams on behalf of our patients, as well as the day-to-day admin responsibilities we undertake; we are an essential part of primary care and help our PMG patients access the help they need.
Main duties of the job
Here at PMG are looking for people with:
- Excellent communications and customer service skills,
- IT literate
- Ability to be discreet/ respect patient confidentiality
- Previous experience in a similar role is desirable but NOT essential
We are looking for 3 positions, please see below:
1. Priory Medical Centre, YO24 3WX: Monday 7:45am to 1pm, Tuesday 7:45am to 6pm, Wednesday 7:45am to 1pm, Friday 1pm to 6pm. (25.25 hours per week)
2. Park View Surgery, YO10 3AB: Monday 7:45am to 6pm, Tuesday 1pm to 6pm, Friday 7:45am to 6pm. (24.5 hours per week)
3. Heworth Green & Victoria Way Surgery, YO31 7SX & YO32 9GE: Monday 7:45am to 1pm, Tuesday 1pm to 6pm, Wednesday 1pm to 6pm. (19.75 hours per week)
About us
Priory Medical Group (PMG) is an award winning large multi-site training practice based in the beautiful city of York. Our team is made up of a highly-skilled, experienced and varied work force doing their very best for our patients.
Here at PMG, we value the wellbeing and health of our staff and as a result we offer various resources to support the mental health of our employees. As part of the PMG team, you will have access to free confidential counselling and extensive wellbeing resources.
We are also a Disability Confident Committed Employer and actively encourage applicants with a disability and/or long-term health condition to apply for our job vacancies. We already support a number of existing employees who have a disability and/or a long-term health condition, so that they are able to stay in work.
Job responsibilities
Main Duties
1.Receiving patients appropriately, with a smile and with a warm demeanour, efficiently and accurately checking in patients arriving for appointments, making appointments both from in person discussions and via our electronic appointment request tool, issuing prescriptions, taking messages for medical staff or other information as required.
2.Answering telephone calls warmly whilst efficiently and appropriately, making appointments, taking and issuing prescription requests, relaying messages and visit requests to medical staff in the appropriate way.
3.Efficiently and accurately retrieving information, such as printouts and notes for medical staff, from within the surgery.
4.Efficiently and accurately obtain information as required by the doctor from other organisations, such as local hospitals.
5.Efficiently and accurately prepare any necessary forms for medical procedures, such as antenatal, blood testing, x-rays and cytology
6.Ensuring that all consulting rooms are ready for use, tidy and well stocked.
7.Efficiently and accurately secure the premises safely when surgery is closed.
8.To ensure any CQC requirements and/or documentation for which the post holder is responsible for is completed timely and accurately. To also ensure any procedures and processes applicable to the role are followed timely and accurately.
9.To ensure you devote the whole of your time, attention and abilities to your role, our business and its goals
10.Such other duties as may reasonably be delegated from time to time.
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Patient Care Navigator (Medical Receptionist) employer: Priory Medical Group
Contact Detail:
Priory Medical Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Care Navigator (Medical Receptionist)
✨Tip Number 1
Get to know the company! Research PMG and understand their values and mission. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Patient Care Navigator, you'll need to interact with patients and staff regularly. Role-play common scenarios with friends or family to build confidence and improve your responses.
✨Tip Number 3
Network like a pro! Connect with current or former PMG employees on LinkedIn. They can provide insights about the role and even refer you internally, which can give you a leg up in the hiring process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the PMG team. Don’t miss out on this opportunity!
We think you need these skills to ace Patient Care Navigator (Medical Receptionist)
Some tips for your application 🫡
Show Your Personality: When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A warm and friendly tone can really make a difference, especially for a role like Patient Care Navigator.
Tailor Your Application: Make sure to tailor your application to the job description. Highlight your communication skills and any relevant experience that shows you can handle the responsibilities of a Patient Care Navigator. We love seeing how you connect your background to what we do!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points if necessary to make it easy for us to read. We appreciate when candidates get straight to the important stuff without fluff!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Priory Medical Group
✨Know Your Role Inside Out
Before the interview, make sure you understand what a Patient Care Navigator does. Familiarise yourself with the key responsibilities like checking in patients, handling prescription requests, and communicating with medical staff. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your Communication Skills
Since excellent communication is crucial for this position, prepare examples of how you've effectively communicated in previous roles. Think about times when you’ve handled difficult situations or provided exceptional customer service. Practising these scenarios can help you articulate your skills during the interview.
✨Demonstrate Discretion and Empathy
As a Patient Care Navigator, you'll be dealing with sensitive information. Be ready to discuss how you maintain patient confidentiality and handle sensitive situations with care. Share experiences where you’ve shown empathy and respect for others' privacy, as this will resonate well with the interviewers.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how PMG supports employee wellbeing. This shows that you’re not just interested in the job, but also in being a part of their community and contributing positively.