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- Tasks: Assist patients with healthcare access and manage front desk operations.
- Company: Award-winning multi-site medical practice in beautiful York.
- Benefits: Supportive work environment, mental health resources, and career development opportunities.
- Other info: Flexible hours available across multiple locations; inclusive employer supporting diverse applicants.
- Why this job: Make a real difference in patients' lives while gaining valuable experience.
- Qualifications: Excellent communication skills; previous experience is a plus but not required.
The predicted salary is between 24000 - 30000 £ per year.
Patient Care Navigator (PCN) plays a vital role in assisting patients to access healthcare at PMG. From answering queries at the front desk, to helping patients with prescription requests, to communicating with other teams on behalf of our patients, as well as the day-to-day admin responsibilities we undertake; we are an essential part of primary care and help our PMG patients access the help they need.
Main duties of the job:
- Excellent communications and customer service skills
- IT literate
- Ability to be discreet/respect patient confidentiality
- Previous experience in a similar role is desirable but NOT essential
We are looking for 3 positions:
- Priory Medical Centre, YO24 3WX: Monday 7:45am to 1pm, Tuesday 7:45am to 6pm, Wednesday 7:45am to 1pm, Friday 1pm to 6pm. (25.25 hours per week)
- Park View Surgery, YO10 3AB: Monday 7:45am to 6pm, Tuesday 1pm to 6pm, Friday 7:45am to 6pm. (24.5 hours per week)
- Heworth Green & Victoria Way Surgery, YO31 7SX & YO32 9GE: Monday 7:45am to 1pm, Tuesday 1pm to 6pm, Wednesday 1pm to 6pm. (19.75 hours per week)
About us:
Priory Medical Group (PMG) is an award-winning large multi-site training practice based in the beautiful city of York. Our team is made up of a highly-skilled, experienced and varied workforce doing their very best for our patients. Here at PMG, we value the wellbeing and health of our staff and as a result we offer various resources to support the mental health of our employees. As part of the PMG team, you will have access to free confidential counselling and extensive wellbeing resources. We are also a Disability Confident Committed Employer and actively encourage applicants with a disability and/or long-term health condition to apply for our job vacancies.
Job responsibilities:
- Receiving patients appropriately, with a smile and with a warm demeanour, efficiently and accurately checking in patients arriving for appointments, making appointments both from in person discussions and via our electronic appointment request tool, issuing prescriptions, taking messages for medical staff or other information as required.
- Answering telephone calls warmly whilst efficiently and appropriately, making appointments, taking and issuing prescription requests, relaying messages and visit requests to medical staff in the appropriate way.
- Efficiently and accurately retrieving information, such as printouts and notes for medical staff, from within the surgery.
- Efficiently and accurately obtain information as required by the doctor from other organisations, such as local hospitals.
- Efficiently and accurately prepare any necessary forms for medical procedures, such as antenatal, blood testing, x-rays and cytology.
- Ensuring that all consulting rooms are ready for use, tidy and well stocked.
- Efficiently and accurately secure the premises safely when surgery is closed.
- To ensure any CQC requirements and/or documentation for which the post holder is responsible for is completed timely and accurately. To also ensure any procedures and processes applicable to the role are followed timely and accurately.
- To ensure you devote the whole of your time, attention and abilities to your role, our business and its goals.
- Such other duties as may reasonably be delegated from time to time.
Patient Care Navigator & Front Desk Specialist employer: Priory Medical Group
Contact Detail:
Priory Medical Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Care Navigator & Front Desk Specialist
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on PMG. Understand their values, mission, and what makes them tick. This will help you tailor your responses and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills! As a Patient Care Navigator, you'll need to be warm and approachable. Try role-playing with a friend or family member to get comfortable with answering common interview questions and showcasing your customer service skills.
✨Tip Number 3
Be ready to share examples! Think of specific situations where you've demonstrated excellent communication or problem-solving skills. Having these stories at the ready will help you stand out during the interview and show how you can contribute to PMG.
✨Tip Number 4
Apply through our website! We want to make sure your application gets the attention it deserves. Plus, it’s a great way to show your enthusiasm for joining the PMG family. Don’t miss out on this opportunity!
We think you need these skills to ace Patient Care Navigator & Front Desk Specialist
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can go a long way in showing us that you're a great fit for our team.
Tailor Your Application: Make sure to tailor your application to the Patient Care Navigator role. Highlight your communication skills and any relevant experience, even if it’s not directly in healthcare. We love seeing how your unique background can contribute to our team!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that make it easy for us to see your qualifications and experiences. Avoid jargon and keep it simple – we’re all about clarity here!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be set!
How to prepare for a job interview at Priory Medical Group
✨Know Your Role Inside Out
Before the interview, make sure you understand what a Patient Care Navigator does. Familiarise yourself with the key responsibilities mentioned in the job description, like checking in patients and handling prescription requests. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Communication Skills
Since excellent communication is crucial for this position, prepare examples of how you've effectively communicated with patients or team members in the past. Think about times when you resolved issues or provided exceptional customer service, as these stories will highlight your suitability for the role.
✨Practice Discretion and Confidentiality
As a Patient Care Navigator, you'll need to handle sensitive information. Be ready to discuss how you would maintain patient confidentiality and respect privacy in your previous roles. This shows that you understand the importance of discretion in a healthcare setting.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how PMG supports staff wellbeing. This not only shows your interest in the role but also helps you gauge if the workplace is the right fit for you.