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- Tasks: Join our Patient Central Team to handle patient enquiries with care and professionalism.
- Company: Award-winning multi-site training practice in the beautiful city of York.
- Benefits: Flexible hours, wellbeing resources, and access to free confidential counselling.
- Other info: Minimum of 10 hours per week, with flexible working patterns available.
- Why this job: Make a real difference by providing top-notch customer service to patients every day.
- Qualifications: Excellent communication skills and a positive outlook; experience is a plus but not required.
We are currently looking for an enthusiastic person with excellent communication skills to join our well respected Patient Central Team.
The team is responsible for taking enquiries from patients and making sure they are dealt with in a timely and professional manner.
We are looking for 19 hours per week with the working pattern below:
Monday 8am to 6pm
Friday 8am to 6pm
Main duties of the job
Here at PMG, we are looking for people with positive outlook who have:
- Excellent communication and customer service skills,
- IT literate
- Ability to be discreet/ respect patient confidentiality
- Previous experience in a similar role is desirable but NOT essential.
About us
Priory Medical Group (PMG) is an award winning large multi-site training practice based in the beautiful city of York. Our team is made up of a highly-skilled, experienced and varied work force doing their very best for our patients.
Here at PMG, we value the wellbeing and health of our staff and as a result we offer various resources to support the mental health of our employees. As part of the PMG team, you will have access to free confidential counselling and extensive wellbeing resources accessible through the NHS.
We are also a Disability Confident Committed Employer and actively encourage applicants with a disability and/or long-term health condition to apply for our job vacancies. We already support a number of existing employees who have a disability and/or a long-term health condition, so that they are able to stay in work.
If this sounds like you and you fancy working as part of a close knit team in a fast paced environment where no two days are the same, then please apply by submitting your CV.
Job responsibilities
- We think the purpose of this job is pretty simple … to provide ‘the best’ customer service … every day … every patient!
- As a Call Handler based in our Patient Central team, you are the voice of our Practice as you will be the first person many of our patients will come into contact with when booking their appointments.
- Not only do our patients need you to have a friendly telephone-smile and a reassuring demeanor … you will need this in bucket loads!
- You should be comfortable (and enjoy) working in a call centre environment and we look for people with a warm, friendly, and approachable personality with a reassuring smile radiating in your telephone voice and manner.
- Follow a call guide prompted by our electronic triage system to make a patient care request on the system. This then allows the system and our clinicians to point the patient to the most appropriate clinician type i.e. GP, Nurse, a range of allied health care professionals and Health Care Assistant roles and care type i.e. appointment / phone call / prescription / text advice / referral etc.
- Ensuring calls are handled efficiently working towards the targets within the team and making a real difference to the patient experience not just the patient on the phone but the next patient in the queue needing our care
- Various administration duties generated by patient calls and any other administration work associated to the Patient Central team. To follow accurately and efficiently administrative processes and procedures
Person Specification
Skills and Behaviours
- Excellent communication and customer service skills,
- IT literate
- Ability to be discreet/ respect patient confidentiality
- Previous experience in a similar role is desirable but NOT essential.
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Call Handler (Patient Central) employer: Priory Medical Group
Contact Detail:
Priory Medical Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Call Handler (Patient Central)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on PMG. Understand their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about excellent customer service, try role-playing common scenarios with a friend. This will help you feel more confident when handling patient enquiries and ensure you come across as professional and friendly.
✨Tip Number 3
Be ready to showcase your attention to detail. During the interview, think of examples where you've had to be meticulous in your work. This could be anything from managing patient information to ensuring confidentiality—show them you can handle it!
✨Tip Number 4
Apply through our website! We want to make sure your application gets the attention it deserves. Plus, it’s a great way to show your enthusiasm for the role. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Call Handler (Patient Central)
Some tips for your application 🫡
Show Off Your Communication Skills: Since we're all about excellent communication here at PMG, make sure your application highlights your ability to connect with people. Use clear and friendly language to show us you can handle enquiries like a pro!
Attention to Detail is Key: We love candidates who pay attention to the little things! Double-check your application for any typos or errors, and ensure that all the information is accurate. This shows us you care about providing the best service.
Be Yourself!: We want to get to know the real you, so let your personality shine through in your application. Share your positive outlook and why you’re excited about joining our Patient Central Team. We’re looking for enthusiasm!
Apply Through Our Website: To make things easy for both of us, please apply through our website. It’s straightforward and ensures your application lands directly in our hands. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Priory Medical Group
✨Know Your Stuff
Before the interview, make sure you understand the role of a Call Handler in the Patient Central Team. Familiarise yourself with common patient enquiries and think about how you would handle them. This shows that you're proactive and genuinely interested in providing excellent customer service.
✨Show Off Your Communication Skills
Since communication is key for this role, practice articulating your thoughts clearly and confidently. You might want to prepare some examples of how you've successfully communicated with customers in the past. This will help demonstrate your ability to connect with patients effectively.
✨Attention to Detail is Crucial
During the interview, highlight your attention to detail. You could mention specific instances where being detail-oriented made a difference in your previous roles. This will reassure them that you can handle sensitive patient information with care and professionalism.
✨Emphasise Your Positive Outlook
PMG values a positive attitude, so be sure to convey your enthusiasm for the role. Share stories that reflect your upbeat nature and how it has helped you in customer service situations. A positive outlook can make a big difference in patient interactions!