At a Glance
- Tasks: Help clients navigate treatment options and provide empathetic support through calls and emails.
- Company: Join Priory Healthcare, a leading provider in mental health services.
- Benefits: Flexible shifts, competitive pay, and the chance to make a real difference.
- Other info: Work in a dynamic environment with opportunities for personal growth.
- Why this job: Be the first point of contact for those seeking help and support their journey.
- Qualifications: Strong communication skills and a caring attitude are essential.
The predicted salary is between 24183 - 29557 £ per year.
We have an excellent opportunity for a Client Referral Co-ordinator to join our Customer Service Centre in Stockton-on-Tees. As a non-clinical team, you'll help people understand their available treatment options and take their first steps towards the most appropriate pathway. This is a rewarding role where your communication skills, empathy and ability to listen will make a real difference.
Location: Customer Service Centre, Ground Floor, Admiralty House, 9 Fudan Way, Stockton-on-Tees, TS17 6EN
Main duties of the job:
- You’ll provide a customer-focused service, handling inbound calls and emails from people making initial treatment enquiries.
- You’ll listen to their needs, explain available options and help them navigate the next steps.
- You’ll accurately record client information in line with GDPR, liaise with internal and external stakeholders to support access to treatment, and recognise and respond appropriately to vulnerability and safeguarding concerns.
- You’ll also tailor available services to individual needs and support the arrangement of funding for NHS services.
About us: Our Customer Service Centre operates 365 days a year and is the first point of contact for people exploring treatment as a self-paying client, as well as NHS professionals seeking emergency bed placements across our national network of hospitals.
Person Specification:
Experience:
- Essential: You’ll have excellent verbal and written communication skills and be confident handling sensitive conversations with vulnerable people, always approaching each interaction with care and empathy.
- You’ll be comfortable working to call-handling KPIs and quality standards, able to work independently as well as part of a team, and confident using systems to accurately record information.
- The role operates 365 days a year, so you’ll need to be flexible to work a varied shift pattern, including weekends, evenings and nights.
- Desirable: Knowledge of mental health conditions and services is desirable but not essential.
Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details:
Employer name: Priory Healthcare
Address: Admiralty House, 9 Fudan Way, Teesdale Business Park, Stockton-on-Tees, TS17 6EN, United Kingdom
Employer's website: https://jobs.priorygroup.com/why-join-us/
Client Referral Co-ordinator in Stockton-on-Tees employer: Priory Healthcare
South West London and St George's Mental Health NHS Trust is an exceptional employer, offering a unique opportunity to work within a newly developed low secure forensic learning disability service at the state-of-the-art Springfield University Hospital. With a strong commitment to employee growth through excellent CPD opportunities, a supportive multidisciplinary team, and a focus on inclusivity and community involvement, this role provides a rewarding environment for those passionate about making a difference in mental health care.
StudySmarter Expert Advice🤫
We think this is how you could land Client Referral Co-ordinator in Stockton-on-Tees
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Priory Healthcare. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Priory Healthcare before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Referral Co-ordinator in Stockton-on-Tees
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Priory Healthcare:Your cover letter is your chance to shine! Tell us why you want to work at Priory Healthcare specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Priory Healthcare!
How to prepare for a job interview at Priory Healthcare
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
