At a Glance
- Tasks: Be the first point of contact for clients seeking treatment options and support.
- Company: Join Priory, the UK's leading provider of mental health and social care.
- Benefits: Inclusive workplace, career development, and support for your well-being.
- Other info: Flexible shifts available, including evenings and weekends.
- Why this job: Make a real difference in people's lives while developing your customer service skills.
- Qualifications: Strong communication skills and empathy for vulnerable clients.
The predicted salary is between 30000 - 40000 £ per year.
Customer service function open 365 days a year, first point of contact for self‑paying clients looking to take initial steps into treatment, and NHS professionals supporting emergency bed placements throughout national hospitals. Non‑clinical function providing available options for informed choices on best treatment pathways.
Location: Customer Service Centre, Ground Floor, Admiralty House, 9 Fudan Way, Stockton on Tees, TS17 6EN.
Main duties of the job:
- Inbound call centre, providing a customer‑centric experience.
- Dedicated to offering prospective clients the range of treatment options available and assisting them in taking first steps into the most suitable pathway.
- Answering inbound client calls around initial treatment enquiries.
- Accurate logging of client data into internal systems in line with GDPR guidelines.
- Liaising with internal and external stakeholders to help clients access treatment.
- Recognising vulnerability and following safeguarding protocols when necessary.
- Tailoring available services in line with client needs.
About us:
Priory is the UK’s leading independent provider of mental health and adult social care. With 12,000 colleagues and a network of 270 services, we support over 24,000 people each year to live their lives as fully and independently as possible. We treat more than 70 conditions including depression, anxiety, eating disorders and child mental health and provide residential and supported living care for autistic adults, people with a learning disability, Prader‑Willi Syndrome, brain injuries and older people.
We are an equal opportunities employer committed to providing an inclusive, accessible recruitment process.
Person Specification:
- Ability to work to call KPIs and internal quality standards.
- Excellent verbal and written communication skills.
- Ability to work lone and as part of a team.
- Confidently handle calls discussing difficult subjects, support vulnerable customers, and deliver solutions with care and empathy.
- Ability to work a varied shift pattern including weekends, evenings and nights.
- Good knowledge of mental health conditions and services is desirable.
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and requires a submission for Disclosure to the Disclosure and Barring Service (formerly CRB) to check for any previous criminal convictions.
Client Referral Co-ordinator employer: Priory Healthcare
Beacon House is an exceptional employer, offering a supportive and compassionate work environment in Melton Mowbray. As part of the Priory group, we prioritise employee growth through training opportunities, including a Level 3 qualification in Team Leadership and Management. Our team culture fosters collaboration and personal development, ensuring that every staff member can make a meaningful impact on the lives of our residents while enjoying a fulfilling career.
StudySmarter Expert Advice🤫
We think this is how you could land Client Referral Co-ordinator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Priory Healthcare. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Priory Healthcare before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Referral Co-ordinator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Priory Healthcare:Your cover letter is your chance to shine! Tell us why you want to work at Priory Healthcare specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Priory Healthcare!
How to prepare for a job interview at Priory Healthcare
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
