At a Glance
- Tasks: Review and triage clinical referrals for addiction services, guiding individuals to the right support.
- Company: Join a compassionate team at Priory, dedicated to mental health and addiction care.
- Benefits: Enjoy a competitive salary, generous leave, and professional development opportunities.
- Other info: Flexible working options available; thrive in a supportive environment with career growth.
- Why this job: Make a real difference in people's lives while growing your career in mental health.
- Qualifications: Relevant qualification or experience in mental health and addiction is preferred.
The predicted salary is between 30000 - 30000 £ per year.
We are seeking a compassionate and resilient Mental Health & Addiction Triage Practitioner to join our Customer Service Centre team. In this important role, you will review and triage clinical referrals for Priory's addiction services, helping individuals access the most appropriate support for their needs. This role requires flexibility to work a shift pattern covering 8:00am to 8:00pm Monday to Friday, alongside a Saturday morning service. We welcome applications from individuals with professional or lived experience of addiction and mental health, who can demonstrate empathy and a commitment to supporting people at often challenging times in their lives. This role can be completed as office based, hybrid or remotely; however, we require the post-holder to live within a reasonable commute to our Customer Service Centre in Stockton-On-Tees. Hours will be between 8am and 8pm, 5 days per week. Some weekend work may be required.
As a Mental Health & Addictions Triage Practitioner, you will review and triage referrals, assessing individuals' needs and directing them to the most appropriate treatment pathway. You will provide guidance and signposting where alternative support is more suitable, while managing patient enquiries with empathy and professionalism. You will assess and elevate risk and safeguarding concerns, maintain accurate clinical records, and work closely with referral coordinators and clinical teams to ensure a seamless patient journey. Acting as a clinical point of contact within the Customer Service Centre, you will support colleagues, contribute to safe and effective case management, and participate in supervision and ongoing professional development.
You will have a relevant qualification or be working towards one, such as a Level 3 Health & Social Care qualification, Psychological Wellbeing Practitioner training, trainee therapist status, or equivalent experience. You'll have an understanding of mental health and addiction, with the ability to assess referrals, identify and manage risk, and make informed decisions about appropriate care pathways. Experience in adult mental health, addiction services, primary care or a similar setting is desirable. You'll be an empathetic and confident communicator, able to build rapport quickly, handle sensitive conversations professionally, and work collaboratively with colleagues and patients. Strong organisational skills, sound judgement and a commitment to high standards of care are essential.
We want you to succeed at Priory and thrive in your role. You will be well supported with regular career conversations. We also offer full training and numerous pathways into leadership and qualified clinical positions to help you shape your career with us.
- 25 days Annual Leave + Bank Holidays + additional day's leave for your Birthday!
- Annual leave entitlement increases based on length of service: 27 days after 5 years' service and 30 days after 10 years' service
- Length of service recognition awards – every 5 years
- Employee Assistance Programme
- Initial Disclosure Check Cost covered, if applicable to role
- My Possible Self App and health-related benefits
- Online discounts and cashback rewards – Priory Perks
- Smart Technology scheme (qualifying period)
- Cycle to work scheme (qualifying period)
- Smart Holidays (qualifying period)
- Gym Flex (qualifying period)
- Healthcare Cash Plan – Simply Health Scheme
- Eye Care Vouchers
- Cash for Colleagues – Employee referral scheme
- Access to development opportunities
- Sponsorship of professional qualifications through our Individual Professional Development (IPD) panel
- Leadership & management development
- Parental Leave Gift
Mental Health and Addictions Triage Advisor in Thornaby-on-Tees employer: PRIORY GROUP
At Priory, we pride ourselves on being an exceptional employer, offering a supportive and compassionate work environment for our Mental Health and Addictions Triage Advisors. Located in Stockton-On-Tees, our Customer Service Centre fosters a culture of empathy and professional growth, providing numerous opportunities for career advancement, comprehensive training, and a generous benefits package including 25 days of annual leave, health-related perks, and flexible working arrangements. Join us to make a meaningful impact in the lives of individuals seeking support while enjoying a fulfilling career with a company that values your contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Mental Health and Addictions Triage Advisor in Thornaby-on-Tees
✨Connect Through Professional Networks
Join associations related to therapy and counselling, like the British Association for Counselling and Psychotherapy (BACP). They often have job boards, events, and forums where you can meet potential employers and like-minded professionals. Being active in these spaces can give you a significant edge.
✨Show Up at Local Mental Health Events
Look for workshops, seminars, and conferences focused on mental health in your area. Not only can you learn valuable insights, but you can also network with professionals who might be aware of full-time opportunities, like the ones at PRIORY GROUP. Plus, showing your passion for the field in person can leave a lasting impression.
✨Utilise Online Platforms Tailored to Counselling
Websites like TherapyJobs or Indeed specifically cater to therapy professionals. Make sure to check these regularly for new listings, and consider setting up alerts to stay ahead of the game. Plus, applying directly through these platforms can sometimes give you better visibility.
✨Leverage University Career Services
If you’re recently graduated or still in school, don't forget to tap into your university's career resources. They often have exclusive listings for full-time positions and can help you refine your interview skills. Plus, they might connect you with alumni who’re already working at places like PRIORY GROUP.
We think you need these skills to ace Mental Health and Addictions Triage Advisor in Thornaby-on-Tees
Some tips for your application 🫡
Highlight Your Relevant Qualifications:Make sure to showcase any relevant qualifications you've completed, such as a degree in psychology or counselling certifications. This is super important in the therapy and counselling field, so don’t skip over these details in your CV.
Showcase Your Empathy Skills:In your cover letter, it's essential to demonstrate your empathy and communication skills, which are key in therapy. Share specific examples from your previous experiences where you've effectively helped someone through a tough time—this will make your application stand out.
Demonstrate Your Continued Learning:We love seeing candidates who are committed to ongoing professional development. Mention any workshops, seminars, or additional training you’ve attended recently. This not only boosts your CV but shows your passion for the field.
Personalise Your Application for PRIORY GROUP:Take some time to research PRIORY GROUP and reflect this understanding in your application. Explain why you’re interested in working with them specifically and how your values align with their approach—this personal touch can make all the difference!
How to prepare for a job interview at PRIORY GROUP
✨Show Your Empathy and Communication Skills
In therapy and counselling, it's all about how well you connect with others. Be ready to share examples of how you've demonstrated empathy, active listening, and non-verbal communication in past experiences. Your ability to create rapport with clients is key, so let that shine through!
✨Prepare for Scenario-Based Questions
Expect to face some scenario-based questions that assess your practical skills in dealing with clients. Think of various client situations or challenges you've encountered or could encounter. Practice how you would respond, ensuring you highlight your problem-solving abilities and therapeutic techniques.
✨Highlight Your Continuing Education
Being in a full-time role in therapy means you need to stay updated with the latest techniques and theories. Mention any professional development courses you've taken recently, or plans you have for ongoing education. This shows that you’re committed to growth in your field and eager to help your clients with the best approaches.
✨Finesse Your Personal Statement
In therapy, your personal statement is a chance to showcase who you are beyond your qualifications. Tailor it to not just highlight your credentials but also your passion for helping others. Share personal stories or insights that led you to this profession, reinforcing why you'd be a great fit for PRIORY GROUP's values and approach.
