At a Glance
- Tasks: Be the first point of contact for clients and NHS professionals, guiding them to the right treatment.
- Company: Join a supportive team at Priory, dedicated to making a difference in healthcare.
- Benefits: Enjoy 25 days annual leave, health perks, and career development opportunities.
- Other info: Flexible shift patterns with opportunities for career growth and professional training.
- Why this job: Make a real impact while developing your skills in a fast-paced environment.
- Qualifications: Excellent communication skills and previous customer service experience are essential.
We are seeking a Client Referral Coordinator to join our team in Stockton on Tees. As a Client Referral Coordinator, you'll be the first point of contact for people seeking treatment and NHS professionals arranging urgent bed placements. Working in our 24/7 Referral Centre, you'll deliver outstanding customer service, guide people through their options, and help them access the care they need. This role involves shift work which includes evenings, nights and weekends.
Location of the role: Customer Service Centre, Ground Floor, Admiralty House, 9 Fudan Way, Stockton on Tees, TS17 6EN
What you’ll be doing
- You'll be the first point of contact for private clients, NHS professionals and online enquiries, providing a compassionate, professional service and helping people access the right treatment.
- Managing referrals via phone, email and Salesforce, you'll ensure information is accurate and up to date while delivering an excellent customer experience.
- You'll work closely with colleagues to meet service standards and performance targets, continuously develop your knowledge of Priory's services, and play an active role in supporting our 24/7, 365-day Referral Centre through a flexible rotating shift pattern.
What you’ll bring to the role
- You’ll have excellent verbal and written communication skills, a keen eye for detail and a genuine passion for delivering outstanding customer service.
- Confident over the phone and highly organised, you'll be able to identify client needs by asking the right questions while accurately capturing information using a range of IT systems.
- You’ll have previous experience in a contact centre or customer service environment, with a proven ability to meet or exceed performance targets.
- Healthcare experience is an advantage but isn't essential – we’ll provide the training you need to succeed.
What we will give you in return
- 25 days Annual Leave + Bank Holidays + additional day’s leave for your Birthday!
- Annual leave entitlement increases based on length of service: 27 days after 5 years' service and 30 days after 10 years' service.
- Length of service recognition awards - every 5 years.
- Employee Assistance Programme.
- Initial Disclosure Check Cost covered, if applicable to role.
- 'My Possible Self' App and health-related benefits.
- Online discounts and cashback rewards - Priory Perks.
- Smart Technology scheme (qualifying period).
- Cycle to work scheme (qualifying period).
- Smart Holidays (qualifying period).
- Gym Flex (qualifying period).
- Healthcare Cash Plan - Simply Health Scheme.
- Eye Care Vouchers.
- 'Cash for Colleagues' - Employee referral scheme.
- Access to development opportunities.
- Sponsorship of professional qualifications through our Individual Professional Development (IPD) panel.
- Leadership & management development.
- Parental Leave Gift.
Shortlisting may begin upon receipt of applications, and the Recruiting Manager may close the vacancy early if enough suitable candidates are identified.
Client Referral Coordinator in Thornaby-on-Tees employer: PRIORY GROUP
At Priory Group in Folkestone, we pride ourselves on being an excellent employer that values compassion and dedication. Our supportive work culture fosters personal and professional growth, offering extensive training opportunities to empower our Waking Night Support Workers in delivering high-quality care. Join us in making a meaningful impact in the lives of our residents while enjoying a flexible work environment that prioritises your well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Client Referral Coordinator in Thornaby-on-Tees
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at PRIORY GROUP. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like PRIORY GROUP before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Referral Coordinator in Thornaby-on-Tees
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to PRIORY GROUP:Your cover letter is your chance to shine! Tell us why you want to work at PRIORY GROUP specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at PRIORY GROUP!
How to prepare for a job interview at PRIORY GROUP
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
