At a Glance
- Tasks: Handle inbound client calls and emails regarding treatment enquiries and log data accurately.
- Company: Priory is a leading provider of mental health services across the UK.
- Benefits: Enjoy 25 days annual leave, increasing with service, plus a range of health-related perks.
- Other info: The role is based at the Customer Service Centre in Stockton on Tees.
- Why this job: Join a supportive team dedicated to helping clients navigate their treatment options.
- Qualifications: Excellent communication skills and knowledge of mental health conditions are desirable.
The predicted salary is between 26227 - 26227 £ per year.
A Customer service function which is open 365 days a year, acting as the first point of contact for all self‑paying clients looking to take their initial first steps into Treatment, and NHS professionals in supporting emergency bed placements, throughout our national network of Hospitals. We are a non‑clinical function who provide available options for them to make informed choices on the best treatment pathways.
Location of the role: Customer Service Centre, Ground Floor, Admiralty House, 9 Fudan Way, Stockton on Tees, TS17 6EN
Key Responsibilities- Inbound call centre, providing a customer centric experience.
- Answering inbound client calls surrounding initial treatment enquiries.
- Answering client emails surrounding initial treatment enquiries.
- Accurate logging of client data into internal systems, and in line with GDPR guidelines.
- Liaising with internal and external stakeholders in helping clients access treatment.
- Ability to recognise vulnerability and following safeguarding protocols when necessary.
- Tailoring available services in line with client needs.
- Arranging funding for NHS services.
- Ability to work to call KPIs and internal quality standards.
- Excellent verbal and written communication skills.
- Ability to lone work, and also work as part of a team.
- Confidently handle calls where you will talk about difficult subjects, support vulnerable customers, and deliver solutions with care and empathy.
- Ability to work a varied shift pattern including weekends, evenings and nights.
- Good knowledge of Mental health conditions and services is desirable.
- 25 days Annual Leave + Bank Holidays + additional day’s leave for your Birthday!
- Annual leave entitlement increases based on length of service: 27 days after 5 years’ service and 30 days after 10 years service.
- Length of service recognition awards – every 5 years.
- Employee Assistance Programme.
- Competitive Pension Scheme.
- Initial Disclosure Check Cost covered, if applicable to role.
- ‘My Possible Self’ App and health-related benefits.
- Online discounts and cashback rewards – Priory Perks.
- Smart Technology scheme (qualifying period).
- Cycle to work scheme (qualifying period).
- Smart Holidays (qualifying period).
- Gym Flex (qualifying period).
- Healthcare Cash Plan – Simply Health Scheme.
- Eye Care Vouchers.
- ‘Cash for Colleagues’ – Employee referral scheme.
- Access to development opportunities.
- Sponsorship of professional qualifications through our Individual Professional Development (IPD) panel.
- Leadership & management development.
- Parental Leave Gift.
Please take the time to familiarise yourself with the full job description attached prior to making an application. Shortlisting may begin upon receipt of applications, and the Recruiting Manager may close the vacancy early if enough suitable candidates are identified.
Client Referral Co-ordinator in Thornaby-on-Tees employer: PRIORY GROUP
Priory offers a competitive pension scheme and an Employee Assistance Programme. Located in Stockton on Tees, the team focuses on providing compassionate support to clients. They prioritise career development with pathways into leadership and clinical roles.
