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- Tasks: Join our team as a Receptionist, ensuring smooth operations and a welcoming environment for patients.
- Company: Lakeside View supports adults with acute mental health needs in a safe, therapeutic setting.
- Benefits: Enjoy free parking, meals, 25 days leave, birthday holiday, and flexible benefits.
- Why this job: Make a real impact in a rewarding role while developing your career in healthcare.
- Qualifications: NVQ Level 1 or GCSEs required; customer-facing experience is essential.
- Other info: Shifts alternate weekly; resilience and empathy are key to success in this role.
The predicted salary is between 21000 - 25000 £ per year.
Receptionist
Application Deadline: 24 July 2025
Department: Site Support Roles
Employment Type: Permanent – Full Time
Location: Lakeside View
Compensation: £24,699 / year
Description
Priory Lakeside View in Willenhall, West Midlands, supports 30 adults with acute mental health needs within a safe, therapeutic environment. We have two male wards in the main building, and a female ward in a separate building. From the point of admission into our acute services, we aim to support people to safely discharge back into the community, where they can continue to progress towards recovery in a less restrictive environment.
What you\’ll be doing
- Greets and assists all arrivals promptly at the Priory unit, and ensures that they are treated in a courteous, pleasant and efficient manner, and directed accordingly.
- Ensures that all telephone calls into main reception / switchboard are dealt with promptly and efficiently within Priory operational standards.
- Carries out administrative tasks as required.
- Ensures the appropriate security passes are issued, as well as then directing the visitor to the appropriate areas or individuals within the unit.
What you\’ll bring to the role
Candidates should hold an NVQ Level 1 in a relevant area or have GCSEs (or equivalent qualifications), with experience gained in a customer-facing environment. The role may involve dealing with patients facing complex and challenging situations, which can increase the sensory and emotional demands, requiring resilience, empathy, and strong interpersonal skills.
For more information about the role, you can emailJordanCaddy@priorygroup.com
What we will give you in return
- Free on-site parking
- Supplemented meals
- 25 days annual leave plus bank holidays
- Birthday Holiday – your birthday as an extra days annual leave
- Enhanced maternity pay
- Contributory pension scheme
- Flexible benefits including reduced rates and access to new schemes including gym membership, IT technology (laptops / tablets / smartphones) and Healthcare Cash Plan (Simply Health Scheme)
- Access to development opportunities
- Sponsorship of professional qualifications through our Individual Professional Development (IPD) panel
- Leadership & management development
- Long service award
- Refer a friend bonuses
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Receptionist employer: PRIORY GROUP
Contact Detail:
PRIORY GROUP Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Familiarise yourself with the specific needs of a mental health environment. Understanding the challenges faced by patients can help you demonstrate empathy and resilience during your interactions, which are crucial for this role.
✨Tip Number 2
Practice your communication skills, especially in handling difficult situations. Being able to remain calm and courteous while dealing with challenging behaviours will set you apart as a candidate who can thrive in this environment.
✨Tip Number 3
Network with current or former employees of Priory Lakeside View. They can provide insights into the company culture and expectations, which can help you tailor your approach when applying for the position.
✨Tip Number 4
Be prepared to discuss your customer service experience in detail. Highlight specific examples where you've successfully managed difficult situations or provided exceptional support, as this will resonate well with the hiring team.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the responsibilities and requirements of the Receptionist position. Highlight key skills such as empathy, resilience, and strong interpersonal skills in your application.
Tailor Your CV: Customise your CV to reflect relevant experience in customer-facing roles. Emphasise any administrative tasks you've handled and your ability to maintain a welcoming environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for supporting others and your understanding of the challenges faced in a mental health setting. Mention how your skills align with the values of Lakeside View.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at PRIORY GROUP
✨Show Your Empathy
As a Receptionist in a mental health environment, demonstrating empathy is crucial. Be prepared to share examples of how you've supported others in challenging situations, showcasing your ability to connect with people on a personal level.
✨Highlight Your Organisational Skills
This role requires excellent organisational abilities. Discuss your experience in managing multiple tasks efficiently, whether it's handling phone calls, greeting visitors, or performing administrative duties. Use specific examples to illustrate your skills.
✨Prepare for Scenario Questions
Expect questions that assess your response to various scenarios you might face as a Receptionist. Think about how you would handle difficult visitors or manage stressful situations, and be ready to articulate your thought process clearly.
✨Research the Organisation
Familiarise yourself with Lakeside View and its mission. Understanding their approach to mental health care will help you align your answers with their values and demonstrate your genuine interest in the role and the organisation.