At a Glance
- Tasks: Lead the innovative Navigate service, ensuring patient support and advice across Priory's healthcare network.
- Company: Join Priory, a leader in health and adult care, committed to improving patient experiences.
- Benefits: Enjoy 25 days annual leave, career development, and health perks like gym discounts and wellness programmes.
- Other info: Remote role with occasional travel; excellent growth opportunities in a supportive environment.
- Why this job: Shape a new national service that directly impacts thousands of patients and their families.
- Qualifications: Experience in patient advocacy, strategic management, and contract oversight in health services.
The predicted salary is between 53755 - 60504 £ per year.
At Priory, we are introducing an innovative and co‐produced approach to service user support, advice and information through the launch of a new service called Navigate. Developed in partnership with our Service Users and Lived Experience Partners (LEPs), Navigate ensures that patients, residents and carers have access to clear, accessible and appropriate advice and support throughout their care and treatment whilst using Priory services.
We are seeking an experienced and motivated strategic manager with experience of developing and overseeing patient advice, support and information services across a large health and adult care provider to join our team and bring our plans to operational reality. This is a rare opportunity to shape and lead a new national service from implementation through to maturity, influencing how thousands of service users and carers access support across Priory.
This is a full‐time role (37.5 hours per week). The post is primarily remote, with occasional national travel required.
The National Programme Lead – Navigate will provide national leadership, management and oversight for the Navigate service, ensuring consistent standards, clarity of purpose and effective implementation across all Priory services. This will involve managing our procured/contracted partners, services delivered and liaising with Priory hospital teams who will be supporting patients and carers to engage and use our Navigate service for non‐statutory patient support, advice and information across all Priory hospitals in England, Scotland and Wales.
This service has been developed by lived experience for lived experience. The successful candidate will be joining at a key implementation phase; with a focus on launching and embedding the Navigate framework, operating model and standards, ensuring alignment with organisational priorities including:
- Patient rights and advocacy
- Continuous improvement
- Quality and patient experience
- Safeguarding
- Regulatory compliance
The post holder will:
- Provide strategic oversight and assurance of Navigate delivery across all Priory hospitals across the United Kingdom
- Manage the contracting of our procured partners in the delivery of Navigate services
- Identify emerging themes, risks and gaps through data, feedback and intelligence
- Escalate concerns appropriately through established governance routes
- Offer expert guidance, constructive challenge and targeted support to services
- Strengthen local accountability while maintaining national consistency
- Work in partnership with service users and Lived Experience Partners to ensure the model remains authentic, relevant and responsive
Navigate is explicitly enabling rather than substitutive. It will not replace local accountability for delivery but will provide expert support, intervention and leadership in situations of complexity, elevated risk, thematic concern or defined short‐term need.
You will be a credible, values‐led leader with the ability to influence across operational, clinical and corporate functions. You will combine strategic thinking with a grounded understanding of frontline realities, experience of contract management of procured partners whilst bringing sound judgement, strong governance awareness and a clear commitment to improving patient experience through patient support, advice and information.
You will demonstrate:
- Strong understanding of patient experience, advice, advocacy and support models within health and social care
- Experience leading change and implementing new services within complex organisations
- Experience collaborating across multiple teams and/or delivery partners including management of contracts, relationships and performance, and aligning partner delivery with quality and patient experience priorities
- Working knowledge of the Mental Health Act and Mental Capacity Act, including practical application and awareness of current developments
- Knowledge of safeguarding requirements, regulatory frameworks and quality governance systems
- A track record of enabling and supporting teams to deliver locally owned activity
- Experience of working in partnership with people with lived experience
- The ability to interpret data and qualitative intelligence to inform improvement and assurance
- Be comfortable in a highly autonomous role that will evolve and develop as the service is established and matures
We want you to succeed at Priory and thrive in your role. You will be well supported with regular career conversations. We also offer full training and numerous pathways into leadership and qualified clinical positions to help you shape your career with us.
- 25 days Annual Leave + Bank Holidays + additional day's leave for your Birthday!
- Annual leave entitlement increases based on length of service: 27 days after 5 years' service and 30 days after 10 years' service
- Length of service recognition awards – every 5 years
- Employee Assistance Programme
- Initial Disclosure Check Cost covered, if applicable to role
- My Possible Self App and health‐related benefits
- Online discounts and cashback rewards – Priory Perks
- Smart Technology scheme (qualifying period)
- Cycle to work scheme (qualifying period)
- Smart Holidays (qualifying period)
- Gym Flex (qualifying period)
- Healthcare Cash Plan – Simply Health Scheme
- Eye Care Vouchers
- Cash for Colleagues – Employee referral scheme
- Access to development opportunities
- Sponsorship of professional qualifications through our Individual Professional Development (IPD) panel
- Leadership & management development
- Parental Leave Gift
National Programme Lead - Patient Advice, Liaison and Support Services in London employer: PRIORY GROUP
At Priory, we pride ourselves on being an exceptional employer, offering a supportive and innovative work culture that prioritises employee growth and well-being. As the National Programme Lead for our new Navigate service, you will have the unique opportunity to shape patient support across the UK while enjoying generous benefits such as 25 days of annual leave, professional development sponsorship, and a range of health-related perks. Join us in making a meaningful impact in the lives of service users and their families, all while working remotely with occasional travel.
StudySmarter Expert Advice🤫
We think this is how you could land National Programme Lead - Patient Advice, Liaison and Support Services in London
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We think you need these skills to ace National Programme Lead - Patient Advice, Liaison and Support Services in London
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at PRIORY GROUP.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at PRIORY GROUP.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to PRIORY GROUP. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at PRIORY GROUP. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at PRIORY GROUP
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research PRIORY GROUP’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
