At a Glance
- Tasks: Deliver exceptional guest experiences from admission to departure at Priory Hospital.
- Company: Join a leading healthcare provider focused on outstanding guest care.
- Benefits: Competitive salary, generous leave, career development, and wellness perks.
- Other info: Opportunities for leadership roles and professional qualifications available.
- Why this job: Make a real difference in guests' lives while developing your career in hospitality.
- Qualifications: Experience in luxury hospitality or premium customer service is essential.
The predicted salary is between 28103 - 34348 £ per year.
We are seeking a Guest Experience Manager to join our team at Priory. Working across our sites in Roehampton and Woking, you’ll deliver an exceptional experience for every private inpatient from admission through to departure. Working hours will vary between 8am and 8pm, depending on guest and service needs. Shifts will also include weekend cover where weekend patient admissions are due.
As the named non-clinical point of contact, you’ll ensure guests feel welcomed, informed and supported throughout their stay. You’ll coordinate their practical and personal needs, resolve requests and work closely with clinical and operational teams to create a seamless, personalised experience. Your focus will be on delivering a warm, hospitality-led service where every guest feels known, valued and cared for. Hotel, luxury hospitality or high-end guest service experience is essential. A full UK driving licence and willingness to travel between regional sites is essential.
What you'll be doing
- You’ll build trusted relationships with private guests from confirmed admission through to discharge.
- You’ll contact guests before arrival to understand their preferences, answer questions and coordinate their admission, before welcoming them on arrival and ensuring they feel comfortable and well cared for.
- You’ll coordinate room preferences, wellbeing services and other personalised arrangements, respond to requests and work closely with clinical, hospitality and operational teams to resolve issues.
- You’ll maintain accurate guest records in Salesforce, communicate through guests’ preferred channels and provide seamless handovers to colleagues when needed.
- You’ll gather feedback and identify opportunities to improve the service, consistently delivering a five-star hospitality experience that reflects Priory’s commitment to exceptional guest care.
What you'll bring to the role
- You’ll have proven experience in hotel, luxury hospitality or premium customer service, with a passion for delivering exceptional guest experiences.
- You’ll be confident building relationships, communicating with empathy and professionalism, and putting people at ease in sensitive situations.
- You’ll be highly organised, adaptable and able to manage multiple priorities while using your initiative to resolve issues.
- You’ll have strong attention to detail, be confident using CRM and Microsoft Office systems, and understand confidentiality and professional boundaries. Salesforce experience is desirable, but not essential.
- A full UK driving licence and willingness to travel between regional sites is essential.
What we will give you in return
- We want you to succeed at Priory and thrive in your role. You will be well supported with regular career conversations.
- We also offer full training and numerous pathways into leadership and qualified clinical positions to help you shape your career with us.
- Car Allowance
- 25 days Annual Leave + Bank Holidays + additional day’s leave for your Birthday!
- Annual leave entitlement increases based on length of service: 27 days after 5 years’ service and 30 days after 10 years’ service
- Length of service recognition awards – every 5 years
- Employee Assistance Programme
- Initial Disclosure Check Cost covered, if applicable to role
- ‘My Possible Self’ App and health-related benefits
- Online discounts and cashback rewards – Priory Perks
- Smart Technology scheme (qualifying period)
- Cycle to work scheme (qualifying period)
- Smart Holidays (qualifying period)
- Gym Flex (qualifying period)
- Healthcare Cash Plan – Simply Health Scheme
- Eye Care Vouchers
- ‘Cash for Colleagues’ – Employee referral scheme
- Access to development opportunities
- Sponsorship of professional qualifications through our Individual Professional Development (IPD) panel
- Leadership & management development
- Parental Leave Gift
Please take the time to familiarise yourself with the full job description attached prior to making an application. Shortlisting may begin upon receipt of applications, and the Recruiting Manager may close the vacancy early if enough suitable candidates are identified.
Guest Experience Manager in London employer: Priory Group
At Priory Hospital Woking, we pride ourselves on being an exceptional employer, offering a supportive and compassionate work environment for our Consultant Psychiatrists. With clinical freedom, flexible commitments, and a steady flow of patients, you can focus on delivering high-quality care while benefiting from our established reputation and comprehensive administrative support. Join us in making a meaningful impact on the lives of those we serve, all within a state-of-the-art facility dedicated to mental health and addiction recovery.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Experience Manager in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Priory Group. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Priory Group
Don't be shy about reaching out to Priory Group directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Experience Manager in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Priory Group and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Priory Group
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
