At a Glance
- Tasks: Support hospital operations and enhance patient experience through effective administration.
- Company: Priory Hospital Solihull, a compassionate healthcare provider.
- Benefits: Competitive salary, flexible hours, training opportunities, and extra holiday for your birthday.
- Other info: Join a supportive team with pathways to leadership and professional development.
- Why this job: Make a real difference in patient care while developing your career in healthcare.
- Qualifications: Experience in administration, strong communication skills, and proficiency in Microsoft IT systems.
Priory Hospital Solihull is looking to recruit a Quality and Compliance Administrator / Ward Clerk to join the team. This is a full-time role of 37.5 hours. Working Monday - Friday, core working hours are 9-5 with some flexibility. Located in Meriden, Warwickshire, Priory Hospital Solihull is a 31-bedded hospital supporting the NHS by offering level 2 rehabilitation services for males.
What you'll be doing
You’ll be part of a dedicated and compassionate team, all working together to ensure the smooth running of the hospital and to support the wellbeing of our patients. While your role doesn’t involve providing direct care, your contribution is vital in helping to maintain a safe, comfortable, and welcoming environment for everyone. Whether you're assisting with day-to-day operations, keeping things organised, or ensuring our spaces are well looked after, your support plays an important part in creating a positive experience for those who live and work here.
- Monitor Patient experience across the site, review themes, and support the changes to practice and policy in response to this.
- Work with Senior Management Team to review service improvement plans, and quality performance indicators and assist in having an agreed set of objectives with SMART measures.
- Ensure robust recording, monitoring and tracking of CQC notifications, 24/72hr reports and TIR/SI reviews.
- Obtain patient records from other hospitals as required.
- Ensure that all communication is within the boundaries of patient confidentiality, and seek guidance when unsure.
- Document information in accordance with Record keeping and Information Governance standards.
What you'll bring to the role
Our work is rewarding but can be challenging, so resilience is key. No two days are the same! Your natural empathy will help you support others through both the highs and lows. The ideal candidate will have experience in administration, preferably within a healthcare setting, along with a strong understanding of audit processes and experience managing diaries and working to tight schedules. They will demonstrate excellent communication skills, with a high standard of written and spoken English, and be confident using Microsoft IT systems. Strong organisational and time management skills are essential, with the ability to prioritise tasks, meet deadlines, and remain flexible and adaptable in a fast‑paced environment. A customer‑focused approach, first‑class service skills, and the ability to work effectively as part of a team are key, alongside maintaining professional boundaries and building positive relationships with external organisations. We are looking for someone with strong administration skills, who is able to learn how to use different software and who also has strong administrative skills with Excel, PowerPoint, and more.
What we will give you in return
- Free on‑site parking.
- Birthday Holiday – your birthday as an extra day of annual leave.
- Enhanced maternity pay.
- Contributory pension scheme.
- Flexible benefits including reduced rates and access to new schemes including gym membership, IT technology (laptops / tablets / smartphones) and Healthcare Cash Plan (Simply Health Scheme).
- Access to development opportunities.
- Sponsorship of professional qualifications through our Individual Professional Development (IPD) panel.
- Leadership & management development.
- Long service award.
- Refer a friend bonuses.
Shortlisting may begin upon receipt of applications, and the Recruiting Manager may close the vacancy early if enough suitable candidates are identified.
Quality and Compliance Administrator / Ward Clerk in Coventry employer: PRIORY GROUP
At Priory Hospital Solihull, we pride ourselves on being an excellent employer, offering a supportive and compassionate work environment where your contributions are valued. With a focus on employee growth, we provide numerous development opportunities, including pathways into leadership and professional qualifications, alongside a range of benefits such as enhanced maternity pay and flexible working arrangements. Located in the serene setting of Meriden, Warwickshire, our team is dedicated to ensuring a positive experience for both staff and patients, making it a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Quality and Compliance Administrator / Ward Clerk in Coventry
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like PRIORY GROUP.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at PRIORY GROUP.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like PRIORY GROUP, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Quality and Compliance Administrator / Ward Clerk in Coventry
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at PRIORY GROUP.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at PRIORY GROUP.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to PRIORY GROUP. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at PRIORY GROUP. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at PRIORY GROUP
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research PRIORY GROUP’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
