At a Glance
- Tasks: Be the first point of contact for clients seeking treatment options and support.
- Company: Join a leading healthcare provider dedicated to client care and support.
- Benefits: Enjoy 25 days annual leave, competitive pension, and career development opportunities.
- Other info: Flexible shifts with opportunities for leadership and professional growth.
- Why this job: Make a real difference in people's lives while developing your career in healthcare.
- Qualifications: Strong communication skills and empathy for supporting vulnerable clients.
The predicted salary is between 26227 - 26227 £ per year.
A Customer service function which is open 365 days a year, acting as the first point of contact for all self‑paying clients looking to take their initial first steps into Treatment, and NHS professionals in supporting emergency bed placements, throughout our national network of Hospitals. We are a non‑clinical function who provide available options for them to make informed choices on the best treatment pathways.
Location of the role: Customer Service Centre, Ground Floor, Admiralty House, 9 Fudan Way, Stockton on Tees, TS17 6EN
Key Responsibilities- Inbound call centre, providing a customer centric experience.
- Answering inbound client calls surrounding initial treatment enquiries.
- Answering client emails surrounding initial treatment enquiries.
- Accurate logging of client data into internal systems, and in line with GDPR guidelines.
- Liaising with internal and external stakeholders in helping clients access treatment.
- Ability to recognise vulnerability and following safeguarding protocols when necessary.
- Tailoring available services in line with client needs.
- Arranging funding for NHS services.
- Ability to work to call KPIs and internal quality standards.
- Excellent verbal and written communication skills.
- Ability to lone work, and also work as part of a team.
- Confidently handle calls where you will talk about difficult subjects, support vulnerable customers, and deliver solutions with care and empathy.
- Ability to work a varied shift pattern including weekends, evenings and nights.
- Good knowledge of Mental health conditions and services is desirable.
- 25 days Annual Leave + Bank Holidays + additional day’s leave for your Birthday!
- Annual leave entitlement increases based on length of service: 27 days after 5 years’ service and 30 days after 10 years service.
- Length of service recognition awards – every 5 years.
- Employee Assistance Programme.
- Competitive Pension Scheme.
- Initial Disclosure Check Cost covered, if applicable to role.
- ‘My Possible Self’ App and health-related benefits.
- Online discounts and cashback rewards – Priory Perks.
- Smart Technology scheme (qualifying period).
- Cycle to work scheme (qualifying period).
- Smart Holidays (qualifying period).
- Gym Flex (qualifying period).
- Healthcare Cash Plan – Simply Health Scheme.
- Eye Care Vouchers.
- ‘Cash for Colleagues’ – Employee referral scheme.
- Access to development opportunities.
- Sponsorship of professional qualifications through our Individual Professional Development (IPD) panel.
- Leadership & management development.
- Parental Leave Gift.
Please take the time to familiarise yourself with the full job description attached prior to making an application. Shortlisting may begin upon receipt of applications, and the Recruiting Manager may close the vacancy early if enough suitable candidates are identified.
Client Referral Co-ordinator employer: PRIORY GROUP
At Priory, we pride ourselves on being an exceptional employer, offering a supportive work environment that prioritises employee growth and well-being. As a Client Referral Co-ordinator at our Customer Services Centre in Stockton on Tees, you will benefit from comprehensive training, numerous career advancement pathways, and a generous leave policy, including additional time off for your birthday. Our commitment to fostering a positive work culture is reflected in our competitive benefits package and recognition of long service, making Priory a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Client Referral Co-ordinator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at PRIORY GROUP. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like PRIORY GROUP before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Client Referral Co-ordinator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to PRIORY GROUP:Your cover letter is your chance to shine! Tell us why you want to work at PRIORY GROUP specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at PRIORY GROUP!
How to prepare for a job interview at PRIORY GROUP
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
