At a Glance
- Tasks: Be the friendly face of our centre, managing enquiries and coordinating appointments.
- Company: Join Priory Wellbeing Centre, a leader in mental health support.
- Benefits: Enjoy a competitive salary, birthday leave, and flexible benefits.
- Other info: Opportunities for professional development and leadership roles await you.
- Why this job: Make a real difference in patients' lives while growing your career.
- Qualifications: Experience in healthcare administration and excellent communication skills required.
The predicted salary is between 26300 - 26300 £ per year.
Application Deadline: 31 July 2026
Department: Site Support Roles
Employment Type: Permanent - Full Time
Location: Priory Wellbeing Centre - Harley Street
Compensation: £26,300 / year
Salary: £26,300 per annum
Hours: Full-time, 37.5 hours per week
Are you an organised, professional and customer-focused administrator looking to make a real difference? Join our welcoming team at Priory Wellbeing Centre Harley Street, where you'll play a vital role in delivering an outstanding experience for every patient from the moment they get in touch. This is an exciting opportunity to become part of Priory's flagship outpatient wellbeing service, working in a fast-paced, supportive environment alongside experienced mental health professionals.
This role operates on a rotating shift pattern, Monday to Friday, covering:
- 7:45am – 15:45pm
- 12:00pm – 8:00pm
You'll also work approximately one Saturday every four weeks on a rota basis (10:00am – 5:00pm, subject to change).
Located in the heart of London's prestigious Harley Street medical district, Priory Wellbeing Centre Harley Street is Priory's flagship outpatient wellbeing service. We provide expert mental health support for adults, offering access to experienced psychiatrists, psychologists and therapists in a welcoming, modern and professional environment.
What you'll be doing
As our Receptionist & Administrator, you'll be the first point of contact for patients, clinicians and visitors, creating a positive first impression while ensuring the smooth day-to-day running of the centre. We're looking for someone who is friendly, proactive and thrives in a busy, customer-focused environment. Your responsibilities will include:
- Delivering a warm, professional welcome to patients, clinicians and visitors.
- Managing enquiries and referrals, coordinating psychiatry and therapy appointments with patients and healthcare professionals.
- Providing accurate administrative support using a range of systems, including CRM platforms, clinical documentation systems and billing processes.
- Supporting the wider administration team to ensure the efficient running of the centre.
- Delivering exceptional customer service while maintaining excellent organisation, accuracy and attention to detail.
- Building positive relationships with patients and colleagues to provide a seamless, high-quality service.
What you'll bring to the role
Essential for the role:
- Previous experience in a healthcare or clinical administration role.
- Experience working in a busy reception or customer-facing position.
- Excellent communication and interpersonal skills.
- Strong organisational skills with the ability to prioritise a varied workload.
- Confident IT skills and experience using multiple systems.
- A professional, approachable manner with a genuine passion for delivering exceptional customer service.
If you take pride in delivering excellent service, enjoy working as part of a supportive team and are looking to build your career within a leading mental healthcare organisation, we'd love to hear from you.
What we will give you in return
We want you to succeed at Priory and thrive in your role. You will be well supported with regular career conversations. We also offer full training and numerous pathways into leadership and qualified clinical positions to help you shape your career with us.
- Birthday Holiday - your birthday as an extra days annual leave
- Enhanced maternity pay
- Contributory pension scheme
- Flexible benefits including reduced rates and access to new schemes including gym membership, IT technology (laptops / tablets / smartphones) and Healthcare Cash Plan (Simply Health Scheme)
- Access to development opportunities
- Sponsorship of professional qualifications through our Individual Professional Development (IPD) panel
- Leadership & management development
- Long service award
- Refer a friend bonuses
Shortlisting may begin upon receipt of applications, and the Recruiting Manager may close the vacancy early if enough suitable candidates are identified.
Receptionist & Administrator in City of Westminster employer: PRIORY GROUP
At Priory Group in Folkestone, we pride ourselves on being an excellent employer that values compassion and dedication. Our supportive work culture fosters personal and professional growth, offering extensive training opportunities to empower our Waking Night Support Workers in delivering high-quality care. Join us in making a meaningful impact in the lives of our residents while enjoying a flexible work environment that prioritises your well-being.
