Head of Facilities and Patient Experience in Arnold

Head of Facilities and Patient Experience

Application Deadline: 17 July 2026

Department: Senior Management and Leadership

Employment Type: Fixed Term - Full Time

Location: Priory Hospital Arnold

Compensation: £42,225 / year

Description

Priory Hospital Arnold, £42,225.0

Full time - 37.5 hours per week

Priory Hospital Arnold has an opportunity for a Head of Facilities and Patient Experience to join our team.

Based in the village of Calverton, in Nottingham and set in extensive grounds, Priory Hospital Arnold is an inpatient acute and psychiatric intensive care unit (PICU) for males and females struggling with a wide range of mental health conditions.

What you’ll be doing

You’ll be part of a dedicated and compassionate team, all working together to ensure the smooth running of the hospital and to support the wellbeing of our patients. While your role doesn’t involve providing direct care, your contribution is vital in helping to maintain a safe, comfortable, and welcoming environment for everyone. Whether you’re assisting with day‑to‑day operations, keeping things organised, or ensuring our spaces are well looked after, your support plays an important part in creating a positive experience for those who live and work here.

• To manage and develop Support Services, ensuring that the highest quality services are provided within budget.
• Manages the maintenance of all the hospital’s assets, including the building, within the Capital Expenditure Budget.
• Alongside Hospital Director and Regional Finance Manager, identifies budgetary needs (both operational and capital) and puts together proposals to be sent to MD.
• Ensures that functional spends are correctly managed within agreed budgets, as well as identifying and flagging any potential overspends on a weekly basis.

You can find additional information in the attached job description.

What you’ll bring to the role

Essential for the role

• Experience leading and managing multi‑disciplinary support services (e.g. housekeeping, maintenance, catering, reception and administration).
• Proven line management and senior leadership experience, including recruitment, coaching, performance management and staff development.
• Budget management experience, including monitoring operational expenditure and identifying potential overspends.
• Experience managing estates, facilities maintenance, contractors and capital projects.
• Strong knowledge of health and safety, compliance and regulatory requirements within a facilities environment.

Beneficial experience

• Previous experience in a similar facilities management role within the healthcare or hospitality sector.
• A recognised Health & Safety qualification, such as IOSH or NEBOSH.
• Project management experience, ideally supported by a formal qualification.
• Experience overseeing capital expenditure projects, building improvements or new‑build developments.
• Experience building effective relationships with external contractors and suppliers.

What we will give you in return

We want you to succeed at Priory and thrive in your role. You will be well supported with regular career conversations. We also offer full training and numerous pathways into leadership and qualified clinical positions to help you shape your career with us.

• Free on‑site parking
• Birthday holiday – your birthday as an extra day of annual leave
• Enhanced maternity pay
• Contributory pension scheme
• Flexible benefits including reduced rates and access to new schemes such as gym membership, IT technology (laptops/tablets/smartphones) and Health Care Cash Plan (Simply Health Scheme)
• Access to development opportunities
• Sponsorship of professional qualifications through our Individual Professional Development (IPD) panel
• Leadership & management development
• Long service award
• Refer a friend bonuses

Shortlisting may begin upon receipt of applications, and the Recruiting Manager may close the vacancy early if enough suitable candidates are identified.