Healthcare Assistant

Cleveland House is located in Banks, Southport, in the west of Lancashire. It offers residential support for 32 people with an acquired brain injury (ABI), progressive neurological condition (PNC) and associated physical health needs. Our team are dedicated to providing the best possible care to our residents in a safe and homely environment. From personal care, rehabilitation to social activities, we aim to provide a range of services that promote physical, emotional, and psychological wellbeing.

What you’ll be doing:

• Assist qualified staff with the assessment and implementation of individual patient care plans, undertaking routine tasks and activities as directed or delegated to facilitate wellbeing, dignity and treatment of patients.
• Provide practical support and responsive care to patients who require assistance with intimate personal needs such as dressing, bathing and toileting activities ensuring compliance with procedures and the relevant healthcare legislation.
• Observe and monitor the wellbeing of patients, ensuring that any unusual physical, mental or emotional occurrences are promptly referred to senior staff/the primary nurse and documented as appropriate.
• Provide specific interventions with patients as delegated by a Registered Nurse and following training and competency attainment; interventions include Observation and Engagement with Patients, escorting patients on leave, and being involved in de-escalation and management of violence and aggression.
• Contribute to a team approach to patient care in conjunction with all members of the multidisciplinary team.
• Participate in regular ward meetings and attend other meetings as requested.
• Assist in the maintenance of stock levels, including pharmaceutical products.
• Assist in maintaining ward cleanliness and tidiness and adhere to infection control policy and procedures at all times.
• Develop and maintain a good professional relationship with patients, colleagues and visitors, responding promptly and courteously to requests and enquiries.
• Help promote and maintain an environment conducive to meeting the needs of the patient, relatives and carers.
• Ensure service users receive a quality service that provides value for their money.
• Receive and convey information from telephone or personal enquiries in a courteous manner and ensure all persons visiting the ward are greeted and assisted in a welcoming and supportive manner.

What you’ll bring to the role:

• Excellent interpersonal skills and a caring nature.
• Empathy, understanding and patience.
• Ability to work on your own and as part of a team.
• Ability to understand and follow policies and procedures.
• The ability to anticipate and respond to challenges.
• Competent in verbal and written English.
• A healthcare qualification is desirable, but not essential.
• Right to work in the UK.

Benefits:

• Free on-site parking.
• 20 days annual leave plus bank holidays.
• Birthday holiday – your birthday as an extra day of annual leave.
• Contributory pension scheme.
• Flexible benefits including reduced rates and access to new schemes such as gym membership, IT technology (laptops / tablets / smartphones) and private healthcare.
• Access to development opportunities.
• Sponsorship of professional qualifications through our Individual Professional Development (IPD) panel.
• Leadership and management development.
• Long-service award.
• Refer-a-friend bonuses.
• Roles can be full or part-time with a variety of shift patterns available, including weekdays and weekends.

Disclosure: All roles will be subject to a successful disclosure at an appropriate level from the Disclosure and Barring Service (DBS), Access NI or Disclosure Scotland, and the cost of this will be covered by Priory.

Equal Opportunities: We are an equal opportunities employer.