At a Glance
- Tasks: Support customers in resolving payment issues through calls, emails, and live chat.
- Company: Established financial services organisation with a focus on customer service.
- Benefits: £26,230 salary, uncapped commission, hybrid work, and 25 days leave.
- Other info: Ongoing training and clear career progression opportunities.
- Why this job: Join a dynamic team and make a real difference in customer experiences.
- Qualifications: 1 year call centre experience and strong communication skills.
Location: Stone (Hybrid following probation)
Salary: £26,230 + uncapped commission
Hours: Full-time
We are seeking a motivated and resilient Contact Centre Agent to join the Customer Hub of an established organisation operating within the financial services sector. This role offers the opportunity to work in a fast-paced, customer-focused environment, supporting individuals to resolve outstanding balances through fair and affordable payment solutions.
Our client provides services to public sector organisations across the UK and is committed to maintaining high standards of customer service, compliance, and professionalism. They offer a structured environment with clear expectations, ongoing training, and opportunities for development.
Benefits as a Contact Centre Agent:
- £26,230 basic salary + uncapped commission
- Hybrid working model (3 days office / 2 days home after successful probation)
- 25 days annual leave plus bank holidays
- Mandatory office shutdown between Christmas and New Year
- Dedicated 2-week training programme
- Flexible shift patterns
- Company pension scheme
- Company sick pay scheme
- Free onsite parking
Key responsibilities as a Contact Centre Agent:
- Handle inbound and outbound customer contact via telephone, email, and live chat
- Collect overdue payments and agree affordable payment plans in line with client instructions
- Assess customer financial circumstances and tailor solutions accordingly
- Maintain a professional, empathetic, and assertive approach in all interactions
- Work collaboratively to achieve individual and team performance targets
- Accurately update internal systems and maintain detailed case notes
- Ensure compliance with regulatory, data protection, and internal policies
Requirements as a Contact Centre Agent:
- Minimum of 1 year’s call centre experience, including objection handling and negotiation
- Proven customer service experience
- Strong written and verbal communication skills
- Confident IT user with the ability to learn new systems quickly
- Resilient, self-motivated, and target-driven
- Strong negotiation and problem-solving skills
- Positive attitude with strong attention to detail and multitasking ability
Successful candidates will be required to complete relevant background checks prior to employment.
Apply today to discuss the role in more detail!
Contact Centre Agent in Stafford employer: Priority Recruitment
Join a dynamic and supportive team as a Contact Centre Agent in Stone, where you will thrive in a hybrid working environment that promotes work-life balance. With a strong commitment to employee development, you will benefit from comprehensive training, flexible shift patterns, and a generous benefits package including uncapped commission and 25 days of annual leave. This is an excellent opportunity to grow within a reputable organisation dedicated to delivering exceptional customer service in the financial services sector.
StudySmarter Expert Advice🤫
We think this is how you could land Contact Centre Agent in Stafford
✨Tip Number 1
Get to know the company before your interview! Research their values, mission, and recent news. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! As a Contact Centre Agent, you'll need to be clear and confident. Try role-playing common scenarios with a friend or family member to get comfortable with handling customer queries.
✨Tip Number 3
Show off your problem-solving skills during the interview! Think of examples from your past experience where you successfully resolved issues for customers. This will demonstrate your ability to handle challenges effectively.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it keeps you on their radar as they make their decision.
We think you need these skills to ace Contact Centre Agent in Stafford
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your call centre experience, customer service skills, and any relevant achievements to show us you're the right fit for the Contact Centre Agent role.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re interested in the role and how your background aligns with our needs. Keep it concise but engaging – we want to see your personality come through!
Showcase Your Communication Skills:Since strong written communication is key for this role, make sure your application is clear and free of errors. Use professional language but don’t be afraid to let your enthusiasm for the position show – we love a positive attitude!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to join our team!
How to prepare for a job interview at Priority Recruitment
✨Know the Company Inside Out
Before your interview, do some homework on the company. Understand their values, mission, and the services they provide, especially in the financial sector. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Showcase Your Customer Service Skills
As a Contact Centre Agent, your ability to handle customer interactions is key. Prepare examples from your past experiences where you've successfully resolved issues or negotiated solutions. Highlight your empathy and professionalism, as these traits are crucial for this role.
✨Practice Common Interview Questions
Anticipate questions related to objection handling and negotiation, as these are vital for the position. Practise your responses to questions like 'How would you handle an angry customer?' or 'Can you give an example of a time you turned a negative situation into a positive outcome?'
✨Demonstrate Your IT Proficiency
Since the role requires confident IT skills, be ready to discuss your experience with different systems. If you’ve learned new software quickly in the past, share that story! It shows adaptability and a willingness to learn, which are essential for success in this fast-paced environment.
