At a Glance
- Tasks: Make calls to recover debts and negotiate repayment plans with customers.
- Company: Join a well-established organisation in the debt recovery sector.
- Benefits: Earn up to £30,000+ with bonuses, plus great employee perks.
- Other info: Full-time role with career growth potential and a welcoming team.
- Why this job: Develop your career in a supportive environment while making a real impact.
- Qualifications: Experience in collections or sales, with strong communication skills.
Salary: £24,785 per annum + monthly performance bonus (realistic earning potential of £30,000+ per year)
Job Type: Full-time, Permanent
Location: Sheffield
Due to continued growth, our client is looking to recruit experienced Telephone Collectors to join their expanding team. This is an excellent opportunity to join a well-established organisation within the debt recovery sector, offering a supportive working environment, attractive bonus opportunities, and a range of employee benefits.
The role will involve making and receiving telephone calls from businesses and individuals to recover outstanding debts, negotiate sustainable repayment arrangements, and resolve customer queries and disputes. You will need to be confident handling challenging conversations in a professional and sensitive manner while working towards personal and team performance targets.
If you have experience within collections, debt recovery, credit control, sales, or a target-driven call centre environment, this could be an excellent opportunity to develop your career.
Benefits as a Telephone Collector:
- Monthly performance bonus with realistic earnings of £30,000+ per year
- Company pension scheme
- Employee Assistance Programme
- Life assurance / death in service benefit
- Colleague discount scheme
- Christmas Savings Scheme
- Free on-site parking
- Attractive incentives and performance rewards
- Welcoming and supportive working environment
- Permanent, full-time opportunity with career development potential
Key Responsibilities as a Telephone Collector:
- Making and receiving telephone calls from businesses and individuals regarding outstanding debts
- Negotiating repayment arrangements that are affordable and sustainable for customers
- Handling customer queries, disputes, and difficult conversations professionally and sensitively
- Gathering accurate customer information to complete affordability assessments
- Recording conversations, customer information, and repayment agreements accurately on internal systems
- Working efficiently using dialler systems and other customer management technologies
- Following company processes and debt collection guidelines to ensure customers are treated fairly
- Resolving customer issues and identifying suitable solutions for both customers and clients
- Managing workloads effectively while maintaining high standards of accuracy and customer service
- Working towards individual and team performance targets
- Building positive relationships with customers while achieving successful collection outcomes
Skills Needed as a Telephone Collector:
- Previous experience within a call centre, credit control, collections, debt recovery, or sales environment
- Ideally a minimum of 2 years' experience within collections, debt recovery, or a target-driven role
- Excellent verbal and written communication skills
- Confidence in making and receiving telephone calls
- Strong negotiation and problem-solving abilities
- Ability to handle difficult and sensitive conversations professionally
- Comfortable working towards targets and performance objectives
- Good attention to detail and the ability to maintain accurate records
- Strong IT skills and the ability to quickly learn new systems and technologies
- Experience using dialler systems would be advantageous
- Ability to assess customer affordability and identify sustainable repayment solutions
- Resilient, motivated, and able to remain professional in challenging situations
- Ability to work independently as well as part of a team
Working Hours:
You will be required to work shifts between the following hours:
- Monday to Thursday: 8:00am – 8:00pm
- Friday: 8:00am – 5:30pm
- Weekends: 8:00am – 1:00pm
Additional Information:
This is a full-time, permanent, office-based position located in Sheffield. Successful applicants will be required to attend the office during normal working hours and as requested by the business.
The successful applicant will also be required to undertake a DBS check, CCJ check, and other relevant background screening checks prior to commencing employment.
If you have the experience, communication skills, and resilience needed to succeed as a Telephone Collector, please apply today.
Telephone Collector in Sheffield employer: Priority Recruitment
At Priority Recruitment, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that empowers our Support Workers to make a meaningful impact in the lives of those they assist. Located in Rayleigh, Essex, we provide competitive pay rates, comprehensive training opportunities, and a flexible holiday pay system, ensuring our employees feel valued and supported in their professional growth. Join us to be part of a dedicated team that believes in the potential of every individual, fostering a rewarding environment where you can truly make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land Telephone Collector in Sheffield
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Priority Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Priority Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Telephone Collector in Sheffield
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Priority Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Priority Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Priority Recruitment!
How to prepare for a job interview at Priority Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
