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- Tasks: Support debt recovery processes and manage client inquiries with professionalism.
- Company: Join a well-established company with over 40 years of experience in the industry.
- Benefits: Enjoy a competitive salary, pension plan, life assurance, and 28 days of paid leave.
- Why this job: Be part of a growing team that values service excellence and career development.
- Qualifications: Strong attention to detail and communication skills; experience in admin or customer service is a plus.
- Other info: Opportunity to cover various roles and gain diverse experience in a supportive environment.
The predicted salary is between 19000 - 27000 £ per year.
Location: Birmingham
Pay Rate: £23,800 per annum
Shift and Schedule: Monday - Friday 9am - 5pm
We are pleased to present this exciting opportunity for an Admin Recovery Officer to join a well-established company with over 40 years. This is a fantastic opportunity to join a growing team dedicated to providing a high standard of service. We are seeking a detail-oriented and professional individual to support debt recovery processes.
What’s in it for you?
- Competitive salary of £23,800 per annum
- Company pension plan
- Life assurance plan
- 28 days of paid annual leave
- Career development opportunities and training
Responsibilities:
- Reviewing and actioning accounts at various stages, ensuring appropriate progress.
- Updating computer records following enforcement visits, telephone calls, or correspondence.
- Negotiating payment arrangements in line with client guidelines.
- Handling correspondence, including composing bespoke responses.
- Managing telephone inquiries from clients, debt advisory groups, and third parties.
- Assisting walk-in customers and authorised third parties in resolving accounts.
- Ensuring appropriate action is taken for vulnerable customers in accordance with guidelines.
- Understanding and advising on different forms of insolvency and their impact on regulations.
- Covering additional job roles, including Contact Centre, Client Liaison, Enquiry Officer, and Attachment of Earnings Administrator as needed.
The Ideal Candidate:
- Strong attention to detail and organisational skills
- Excellent communication and negotiation abilities
- Professional, empathetic, and ethical approach to customer service
- Ability to handle potentially challenging conversations in a calm and respectful manner
- Experience in administrative, financial, or customer service roles is desirable but not essential
This is an excellent opportunity for those looking to build a rewarding career in a vibrant and supportive environment. Apply now to be a part of a forward-thinking team that values professionalism and growth.
Admin Recovery Officer employer: Priority Recruitment
Contact Detail:
Priority Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Admin Recovery Officer
✨Tip Number 1
Familiarise yourself with the debt recovery process and relevant regulations. Understanding the legal framework will not only help you in interviews but also demonstrate your commitment to the role.
✨Tip Number 2
Practice your negotiation skills. Since the role involves negotiating payment arrangements, consider role-playing scenarios with a friend or family member to build your confidence.
✨Tip Number 3
Research common challenges faced in customer service roles, especially in debt recovery. Being prepared to discuss how you would handle difficult conversations can set you apart from other candidates.
✨Tip Number 4
Network with professionals in the field. Join online forums or local groups related to debt recovery and customer service to gain insights and potentially make connections that could help you land the job.
We think you need these skills to ace Admin Recovery Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that align with the responsibilities of the Admin Recovery Officer role. Emphasise your attention to detail, communication skills, and any previous experience in administrative or customer service roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of the role and the company. Mention specific examples of how your skills and experiences make you a great fit for the position, particularly in handling challenging conversations and providing excellent customer service.
Highlight Relevant Skills: In your application, be sure to highlight skills such as negotiation abilities, organisational skills, and empathy. These are crucial for the Admin Recovery Officer position and will help you stand out to the hiring team.
Proofread Your Application: Before submitting your application, take the time to proofread it carefully. Check for any spelling or grammatical errors, and ensure that all information is clear and concise. A polished application reflects your professionalism and attention to detail.
How to prepare for a job interview at Priority Recruitment
✨Showcase Your Attention to Detail
As an Admin Recovery Officer, attention to detail is crucial. Be prepared to discuss specific examples from your past experiences where your meticulous nature helped resolve issues or improve processes.
✨Demonstrate Strong Communication Skills
This role requires excellent communication abilities. Practice articulating your thoughts clearly and concisely, and be ready to showcase how you've effectively communicated with clients or colleagues in challenging situations.
✨Prepare for Negotiation Scenarios
Negotiating payment arrangements is a key responsibility. Think of past experiences where you successfully negotiated terms or resolved conflicts, and be ready to share these during the interview.
✨Understand Vulnerable Customer Protocols
Familiarise yourself with how to handle vulnerable customers sensitively. Be prepared to discuss your understanding of empathy in customer service and how you would approach such situations in line with company guidelines.
